
Save more, spend less and avoid rip-offs | wireless phones and other phones
Christa is excited about her new Samsung Instinct, which is basically an iPhone lookalike. It has high-speed web browsing, e-mail, GPS, TV, radio
oh, and it makes phone calls too! Of course, these are all things that phones have done for awhile now. But the Samsung also has a sleek interface and a slim body. As Christa says, we'll have to get her final verdict on the phone in a few months. She's still in the "initial dating phase" with her Instinct. The wireless industry would love for consumers to get in the "mobile device" mindset -- a term denoting that it's not just a phone, it does so much more. Soon wireless networks will support unlimited international calls for free. Skype has been trying to get the government to force the cell carriers to let you use Skype on your handset. But there's been pushback because the carriers make too much money ripping you off on international calls. Expect this to change with the arrival of the next wave of cellular technology -- called 4G (fourth generation) in industry lingo. Skype, meanwhile, has released its 4.0 beta version, and it's heavy on video calling. When he attended the 1964 World's Fair, Clark recalls that AT&T demonstrated a picture phone. Back then, it seemed like that technology was just around the corner. But video calling never hit the mainstream. Maybe people don't want to be seen on a video phone call. But Clark thinks Skype may be the one to take it to the next level. Clark's long term goal is to have the capability for show callers to be seen, not just heard, on ClarkHoward.com. | Regular listeners know that Clark often trashes the nation's cell phone companies because they gain so much profit from spam texts. But he never likes to just harp on a problem without offering a solution. Today he's pleased to tell you that David Pogue, a technology blogger for The New York Times, has unearthed some hidden procedures for eliminating spam texts that should help AT&T and Verizon customers. T-Mobile is working on ramping up similar opt-out capabilities, while Sprint has no procedures in place at all. So check it out today and stop paying for every spam that comes to your handset. Of course, those who are on unlimited texting plans never have to worry about paying for spam. | Many Americans are so addicted to their Blackberry devices that they've become "Crackberry" addicts. In fact, Clark knows that he could easily become one -- but he's taken preventative steps to ensure it doesn't happen. Recently he was at the dentist when his smartphone began buzzing with incoming calls. So he actually took it out -- while the hygienist was hovering over him -- to see who called him. He'd be done in if he had a Blackberry that delivered e-mails on constant feed! A new English study finds that 1 in 3 Blackberry users show addiction signs similar to alcoholism. While out at a restaurant, Clark noticed a couple both on their Blackberries during a candlelit dinner. That's definitely not a good way to earn brownie points with your date. Some 14 million people now have Blackberries because they think it frees them up. But really it's more of a burden that makes you less productive, according to the study. You work more, but you're not necessarily more productive. While Clark likes the convenience and portability of a Blackberry, he vows never to have a portable phone device that automatically feeds e-mails as they arrive. Christa, however, has wagered $1 that says Clark will have to eat his words in a few years. She expects all handheld devices to auto-deliver e-mails as a standard feature in the near future. Clark has set his smartphone to deliver e-mail about 14 times a day. That way he doesn't get oversaturated. But Kim has already noticed that Clark is conditioned to look at his phone whenever it vibrates with an incoming call. Is he moving slowly but surely toward Crackberry addiction? Only time will tell
| The iPhone has been the phone to beat since it first came out. During a recent trade show, many companies rolled out plans for their hot new iPhone killers. Samsung has gotten a lot of buzz with a new model called the Instinct, which supposedly surfs the web at 10 times the speed of an iPhone. The Instinct should be available for Sprint customers at the end of the spring. There's so much good stuff just around the corner. Clark's phone is from a Taiwanese company called HTC. It has a built-in GPS as a standard feature. Unlike other GPS systems, this one works off cell towers instead of satellites. Meanwhile, American cell phone companies have blocked Skype from their units so they can continue ripping off people on international calls. The FCC has upheld the block, but they're bound to lose in a few years when the case works its way through the courts. | Clark's executive producer Christa is walking on air because the penny-pinching guru recently converted their company cell phone plan to unlimited minutes. No longer will Clark and Christa have to fool around with 2 phones -- they used to carry one with unlimited minutes for local calling and another with a leash of minutes for all other calls. Clark decided to go with a Verizon plan that includes web surfing, texting, IM, music, e-mail, GPS and TV capabilities all for a flat rate! As a self-proclaimed flake, Christa says she's excited that she now only has to hold on to one phone. | The Super Bowl is the biggest moment of the year for the ad industry. The cell phone industry, meanwhile, has the holiday season as its annual pinnacle. This is the time of year when people who are just getting out of their 2-year contracts look to switch carriers. So you'll see the Big Four advertising everywhere in an effort to woo new business. T-Mobile is one company that tends to give an early Christmas gift to the people every year. T-Mobile is like the weak sister of the Big Four, which is a shame because the Jan. '08 issue of Consumer Reports ranked it just behind Verizon in overall satisfaction. The irony here is that Verizon is the most expensive and T-Mobile is the cheapest of the bunch. In fact, T-Mobile is like the great compromise: You get the best rates and it's the one carrier people hate the least. T-Mobile's current sale is a real winner. They're offering 1,500 peak minutes for $39/month. Notice that $40 is a real price point in this business; all the companies offer comparably priced plans before junk fees and add-ons. But 1,500 minutes is what makes this offer a keeper. For $10 more a month, you get the 1,500 peak minutes and unlimited free calling after 9 p.m. and on weekends. Just grab these T-Mobile deals fast because they probably won't be around for long. On a related note, Consumer Reports says that Sprint came in dead last in 20 major markets across the country. AT&T didn't do too much better; they came in just a hair above Sprint. But AT&T has a new leader that Clark thinks will turn things around, while Sprint remains leaderless. | There are a number of new developments in the cell phone world that have Clark excited. There's a low voltage price war between a few smaller carriers that most people don't know about, plus Verizon has an exciting new development. Let's begin with the Verizon news. Starting next year, you'll be able to bring any phone to their network and use it without having to buy a Verizon phone. You can thank Google for this. It turns out that Verizon is scared of Google launching an open wireless market. So they're trying to make themselves more competitive. The other big news involves buying cell phone minutes, which is part of an outdated business model that may be on its way out. The move started initially with Cricket and Metro PCS, who both offer unlimited calling for a flat rate starting around $35/month. But traveling with these companies has always been a problem. Now Sprint's sub-brand, Boost Unlimited, is offering unlimited calling plans for $45/month in a dozen or so new states. Boost has an edge over Cricket and Metro because they only charge 15 cents/minute if you travel and leave your home calling area. If you're a business traveler, you may also want to check out Helio.com, which offers unlimited Internet, texting, calling and more for $119/month. | Here in the United States, cell phones are controlled by the Big Four carriers (Verizon, AT&T, Sprint and T-Mobile) with an iron fist. But that may soon be coming to an end. Sprint has entered into a new settlement that will allow you to keep their phone after you finish your contract. You can then go to another provider that runs on a compatible network -- such as Alltel and Virgin Mobile -- and you won't have to buy a new phone! The old business model where cell phone companies tie you into their phone and their network makes no sense. Most of the world runs on a network called GSM. We are actually one of the only countries with two competing networks -- GSM and CDMA. Meanwhile, public revulsion over the Apple/AT&T iPhone deal is really helping to bring about a new day in the industry. Isn't it funny that with all the talk of smart phones our mobile devices are actually much dumber than the phones people use overseas? In fact, Verizon takes smart phones and dumbs them down on purpose to disable functions that they can't figure out how to monetize yet! So Clark loves the outcome of the Sprint lawsuit because it will really help open things up. Soon we'll buy phones like we do any other piece of technology. You don't buy your computer from your Internet service provider, do you? No, you buy it elsewhere and then hook it up. Cell phones will one day be like this. | The whole text messaging phenomenon is really misunderstood by many adults. Clark recently heard a government regulator in the telephone industry admit he's not familiar with texting. Parents are often similarly oblivious. That's why unlimited text messaging is a real help. If you have text-happy teens, it helps ensure that your kids don't run your bill into the ground every month. But those unlimited plans don't cover all text messaging services -- especially some premium services that are advertised on MTV and elsewhere. There was a recent news report about one developmentally disabled teen that ran up a $10,000 bill in one month using these services. The sad thing is that the child's parents had an unlimited text messaging plan through Sprint. The cell phone carriers get a kickback for doing the billing, so there's no real incentive for them to modify their practices. Parents need to be aware of this danger and teach their children not to give into alluring services that offer dating opportunities, a joke of the day or horoscopes sent directly to their handsets, among other things. But there's a larger problem here. How can you even get the FCC on this issue if the commissioners don't know what text messaging is?! | If you were expecting Google to announce the rumored Gphone today, you might have been disappointed. But Google did announce a new platform called Android that promises to shake up the traditional cell phone monopolies. Soon you'll be able to take any wireless device you want and access phone calling, e-mailing, web surfing, music and TV on your digital device. This is not a Star Wars thing that's 10 years away; this should start happening late next year! Google found support for Android among a lot of big-money players. They all see the financial advantages of busting up monopoly cell phone companies who want to control everything on their platform. What the future holds from here on out is almost limitless. But free cell phone calling will probably be one benefit! | Do you remember when it was free to call directory assistance? Some free services are making a comeback thanks to a new ad-based business model. Clark's teenager recently called old-fashioned directory assistance and was charged a $1.80 before he told her about 1-800-FREE-411. Google has also launched a free service (for business listings only) available at 1-800-GOOG-411. Meanwhile, AT&T has its own service through 1-800-YellowPages. People sometimes gripe that the numbers they get from these free services aren't always correct. But there was a recent study that found the numbers you get from paid services are just as likely to be wrong. So why pay extra for the chance of a wrong number? Clark often turns to the Internet when he's looking for a number. He practically never looks in a phone book anymore. Remember the 1979 move The Jerk starring Steve Martin? There was a scene where the new phonebook arrives and Martin goes running for it, looks up his name and shouts, "I am somebody! I'm in the phonebook!" Pretty soon people won't know what the whole phonebook phenomenon is about. In the future there may not be any phonebooks, because the costs to print and distribute them are so high. The bottom line is that you shouldn't be paying for directory assistance when there are so many free options out there. On a related note, Clark was talking to someone who lost their cell phone just a few days ago. The person discovered that thousands of dollars in international calls had been made by the thief. Under the current law, that person is responsible for those costs. To avoid a scenario like this, call your cell phone provider and get an international calling block. | Some of you may recall when Clark mentioned that Google is trying to develop a cell phone you can use for free in return for watching ads on it. It's been one of the worst kept secrets in the electronics industry. Google is getting ready to bid on spectrum at an upcoming federal auction to facilitate the proposed build-out. Mind you there's be no confirmation from Google of all this. But Verizon is terrified that Google will launch free cell phone service and destroy their costly pricing model. In fact, Verizon filed suit against the federal government trying to invalidate the rules for the upcoming auction. How realistic is it that cell phone use could be free? Well, in Britain there's already a company called Blyk that offers free calling and free text messaging. The initial Blyk rollout is only for people between the ages of 16 and 24 -- so they can tightly target them with certain ads. Coca-Cola was one of the first advertisers to sign up. So what Google is talking about behind the scenes is already happening overseas. Meanwhile, Clark thinks Verizon is foolish to try to use the courts to block innovation. The truth is that they run a good company, and they shouldn't be afraid to compete in the free market. | What's the price of web surfing nowadays when you travel abroad? Whatever it is, Clark doesn't like to pay it! That's why he was excited in 2003 when he first heard about some vaporware from FON. This Spanish company now offers a router that allows consumers to share their Internet connection with travelers passing through their area. In return for sharing upfront, they too get free Internet around the world from other members when they travel. This is a big deal in Europe where British Telecom is installing 2.7 million FON routers across England. If you become a phone member here in the United States, you will routinely have access to free Internet when you travel overseas. So what's the cost? FON sells their router for a one-time fee of $40 -- that's it! Some cable and phone companies in the United States are hostile to this sharing model, but Time Warner is among those who have embraced it. Clark plans to order a FON router for his condo building in Florida and make his Internet connection available to his fellow residents for free. FON's routers even come with security so others can't eyeball your financial info. On a related note, The Los Angeles Times recently reported that both AT&T and Verizon reserve the right to fire customers if they say anything bad about them. Why should they monitor free speech? Clark thinks it's shameful what these monopolies are doing. | The iPhone has been a huge hit for Apple. It's also left a lot of people disgruntled because of Apple's exclusive deal with AT&T. Users of the iPhone are handcuffed to a two-year contract with the phone carrier. Apple released the iTouch to quell some of the criticism. The iTouch has the look and feel of the iPhone and all its bells and whistles. But it is not enabled for phone service! Now Verizon has become envious of the iPhone's success and done something it never does. The company has announced some vaporware in the form of competing products that are due around Christmas. They're supposed to be like the iPhone or even better, but we'll have to wait and see if they materialize. No word yet if T-Mobile or Sprint will do the same. Clark recently was in an Apple store in a mall and it was packed with people on a night when other the stores were empty. Customers were playing with Macintosh computers, iBooks, iPods, nanos, iPhones and more. The sleekness of Apple products looks like something from a science fiction movie of the future. Clark is really impressed with Apple's design sense. For example, Clark's wife has a Mac now for her business. It cost a fortune, and Clark could have bought four desktop PCs running Vista for the price his wife paid. But his wife has a connection with her Mac like it's a person. That's because Apple's Steve Jobs is a creative genius who knows how to really make products pop. Look at Pixar. Also co-founded by Jobs, Pixar combines artistry and electronics in a way that's warm, exciting, colorful and stylish. Most people are willing to pay for all the pizzazz -- but not Clark! | As the nation's third largest cell-phone provider, Sprint has caught a lot of heat from Clark over the years. He often cites the company as perhaps the worst example of customer-no-service in modern American capitalism. But Clark isn't the only one slamming the company. Consumer Reports, the American Customer Satisfaction Index and J.D. Power have all given Sprint the lowest ranking in their surveys of the four major cell-phone providers. The company recently went through a quarter where they lost a lot of customers, but now they're slowly gaining some back. Today Clark gave Jerry Adriano -- Sprint's VP of Customer Experience -- air time to outline how the company is trying to improve itself. Adriano explained that after many requests, Sprint is now confirming all customer transactions via e-mail to ensure there are no misunderstandings when you speak to a representative. They're also going a step further by rolling out "transaction wizard" software on their end to guide customer service reps through all transactions steps. On the retail level, Sprint wants to address its understaffing problems so that customers will be served whether they're at a store to make a new purchase, have a phone repaired or get some help with routine account maintenance. A lot of these changes have been in the works for the past three or four months, so if you're not already seeing them in place you should in the next 60 days. Adriano also advises customers to use the existing tools online for help, such as the rate plan advisor tool and the network coverage tool. Finally, he shared an e-mail address Sprint has set up to help customers get their issues resolved. Customers should send their problems to customerresolutioncenter@sprint.com and include name and contact info. | The Apple nation is in an uproar because the computer giant has slashed iPhone prices by $200. When the iPhone first hit the market, it sold for $600; now it's selling for $400. All the Apple loyalists who stood in line and camped out to buy the iPhone on the first day feel the company owes them back their extra $200. Early adopters always get their wallet emptied out for them. They pay big money to deal with the bugs of something that's new so the rest of us can benefit from it down the road at cheaper prices. No word yet from Apple if they'll make any concessions to those who paid $600. Meanwhile, one big gripe from iPhone users has been that the whole system is built on AT&T's outdated Edge system. So now Apple is offering the iPod Touch. For the same price, the Touch features all the iPhone capabilities except for the phone service! It works on wifi networks, so savvy customers who use Skype and other VoIP providers will still be able to use it to make calls. In other tech news, there's a new product out there being marketed under the Vudu brand. Vudu is essentially a $400 box that hooks up to your TV and allows you to watch movies on demand instantly. There are 5,000 titles at your fingertips ranging in price from 99 cents for older films to $3.99 for new releases. When you hit play, the movie starts with no download delay. This is possible because the first few minutes of all the movies are stored in the Vudu box. The remainder of the film you select is then downloaded while you watch the flick uninterrupted. Best of all you don't have to leave your home to rent a DVD or wait for it to come in your mailbox. This is very convenient, but you'll be a beta tester if you buy this now. Historically, whenever you shell out for new electronics you're always at a disadvantage. Clark recalls paying $499 for his first GPS unit and now he sees sleeker models that are easier to use for $149! | Do you need yet another reason to dump the three monopoly phone companies -- Verizon, AT&T and Qwest -- and their outdated landlines? Well, here it is: Verizon is playing dirty pool by getting into the AT&T game of charging customers a fee for long distance even if you don't use long distance. The Verizon fee is a couple of bucks a month, but AT&T had been charging people between three and five dollars to not use long distance! So unless you absolutely need a landline, why not liberate yourself? Here's the problem the phone companies are facing: They fought very hard to be able to sell long distance, but then people started using their cell phones, pre-paid cards, the Internet and/or cable phone companies to make their long distance calls. In fact, the cable companies usually offer unlimited long distance. So now the monopoly phone companies are fighting a losing battle. Clark advises anyone who has older parents to go through their phone bill and see if you can save them money by enrolling them in Lifeline, which is a much more affordable tariff-rated service that seniors can get. Also be aware that if your parents have been in same residence since the early '80s, they may be paying a lease for telephones they had back then. Those fees could cumulatively amount to thousands of dollars, so be on the lookout on your folks' behalf. Finally, one last tip for saving money when it comes to your landline: If you pay for an unlisted number, why not just change it to a listed number and make up the name in the listing? Clark doesn't care if you call yourself Abraham Lincoln, the point is just to stop paying extra and unnecessary fees! | There are some new technological developments that Clark is very excited about. Say, for example, you want hi-speed internet. If you call your phone company to get it, you'll find out that you must purchase a landline as a prerequisite. The phone monopolies think they're smart pushing obsolete landline technology on consumers who want modern DSL. But the phone companies are just outsmarting themselves. When younger customers seek DSL, they don't even think about installing a phone line. They simply go through their cable companies and sidestep companies like AT&T and Verizon completely. So AT&T is now experimenting with offering what's called naked DSL that stands alone without having the requirement of a landline. The Chicago Tribune reports AT&T will roll out a naked DSL trial service -- priced between $20 and $24 -- in Chicago; Austin, Texas; and Jacksonville, Florida. If it succeeds, look for it in other markets soon. Meanwhile, if you're a former Bell South (now AT&T) customer, you'll be eligible for naked DSL by December at the latest. That's as per a contractual agreement between the two companies. On another technological front, The New York Times reports that Time Warner is going to offer free DVRs in South Carolina that allow you to watch TV when you want -- only you can't skip the commercials like you would on TiVo. It's like renting your eyeballs, so to speak, to advertisers in return for free DVR service. Will this business model survive in the marketplace? Only time will tell. | China is a communist country that has many capitalist tendencies. Mobile phone technology like text messaging now allows people to express opinions to each other without the fear of censorship. Just as modern technology makes it possible for there to be a variety of voices, it also makes it harder for one person or political party to have a huge influence. Books like 1984 were filled with fears that technology would aid dictatorships, but China is showing the opposite proves true. China's fellow communist neighbor in North Korea is now frightened that its people will revolt after hearing radio ads from South Korea where there's a free-market economy pushing new cars, appliances and so much more. It seems like there's always skepticism about technology. Now there's even a question in the medical field about whether video games can be addictive. But the reality is that technology is so useful to us in so many ways. | Clark has gotten a lot of calls lately about cell phones. This time of year, that is typical. From Thanksgiving into January, people feel the need to switch phones and plans. With so much interest, Clark wanted to tell you about new enhancements and technologies cell phones have. T-Mobile, for example is experimenting with phones that switch from cell phone networks to wireless Internet networks. It eliminates the need for a home phone. In addition, there are a ton of services out there that offer free directory assistance on your cell phone. You may have to listen to a 20-second ad and then you get the number you want, but it's free! Another service allows you to create personal messages for different people who call your phone. Its called YouMail. If its work related, you might a want a more serious message. But for your sweetie, you can create a fun, light-hearted one. Another service, Frucall, allows you to compare prices on phones and plans while youre in a store. Links to these services are above. | If you have aging parents and want them to have a cell phone for emergencies, there arent many viable options out there. Todays seniors didnt grow up with cell phone technology, so they have trouble dialing and seeing the screen. Now there is an option for seniors that could save them in an emergency. Its called the Jitterbug. The phone has an extra large screen with large letters and only three buttons on the phone. So, seniors only have to hit one of three buttons and they can see the screen. Its not cheap. The first year of use is $299 and includes the phone. After that, its $180 a year. So, its pricier than most plans, but it may be worth it to you. Check it out at gojitterbug.com. On the other end of the age spectrum is the Firefly. It too has very few buttons and is designed for kids who need to call Mom, Dad or an emergency number. Its sold at Target and looks like a little video game. There are pre-paid plans and monthly plans you can check out at fireflymobile.com. So at what age should a child have a cell phone? Tell us what you think on our latest poll. | The latest wrinkle in the cell phone wars could be a great asset to you. Its known as sticky services, and its been very successful in some markets. The idea is to create a web of reasons to stay with a particular company. The cell phone industry has a terrible problem with turnover. Companies lose about three percent of their customers every month, which is a massive loss. So, theyve started promoting family and network plans. The original family-to-family plans, which allowed you to talk to family members only, were not that successful. So, now companies have come up with network plans, whereby you can talk to anyone on the same network for nothing. The deal is that you can talk to someone on your same plan and it doesnt count against your minutes. Youre essentially off the clock. It creates an incentive for discipline in a family or corporation to use one plan. All of the employees are on the same plan, so it costs less. That is the carrot. But the stick is that companies will require you to sign a one- or two-year contract. You just simply decide whether its worth it to you. Clark carries two cell phones one for local calls and one for long distance. Two companies, in particular, specialize in the local calling plans, and Clark loves their business models. The companies are Cricket Communications and MetroPCS, and both offer unlimited calling. The unlimited talking model is slowly growing with other companies, and soon the block-of-minutes plans will be a thing of the past. They all range between $40 and $45, and that is the sweet spot that people are willing to pay. | | |
|