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Resources
Travel


Consumer Help:

  • Department of Transportation -
    Federal Aviation Administration
    Consumer Hotline - 800-FAA-SURE
    Security or safety complaints - 800-322-7873

  • DOT Aviation Consumer Protection Division (ACPD)
    For complaints about air travel service - 202-366-2220
    Or write to: Aviation Consumer Protection Division
    US Department of Transportation
    Room 4107, C-75
    Washington, DC 20590


  • FloridaDept. of Agriculture & Consumer Services
    For Florida problems only:
    In Florida - 800-435-7352
    Outside Florida - 850-488-2221
    Travel problems - 850-922-2966

    Responsible for protecting consumers from unethical sellers of travel. Before contracting with a travel business, call to determine
    whether it is registered and if there are any complaints against it.
    Or write to:
    Division of Consumer Services
    235 Mayo Bldg.
    Tallahassee, Fl 32399-0800

    Cruises:

  • Cruise Line International Association - 800-372-2542, 212-921-0066
    500 5th Ave Suite 1407
    New York, N.Y. 10110

    Fare shopping:

  • Best Fares - 800-880-1234
    Order a magazine subscription online or write to:
    1111 W. Arkansas
    Arlington, TX 76013

  • Travel Bargains - 800-AIR-FARE
    Air fare consolidator

  • www.travelocity.com
  • www.expedia.com
  • www.1travel.com

    Fraud:

  • National Fraud Information Center -800-876-7060
    Check on suspicious vacation offers

  • Woodburn Travel - Bahamas Cruise
    Do not sign a contract for this trip. Write a concise letter, including how you got involved, costs, and why you want out to:
    Governor's Office of Consumer Affairs
    2 MLK Drive, Atlanta GA 30334

  • Class Travel International (CTI) -
    Do not get involved with this company. If you have, contact Michael Hughes, Deputy Attorney General with the California Consumer Protection Office Phone - 213-897-2627
    Fax - 213-897-4951
    e-mail: hughesm@hdcdojnet.state.ca.us

    Hotels and Hostels:

  • www.hoteldiscounts.com - 800-964-6835
  • www.utell.com - 480-624-6000
  • Hostelling International - 202-783-6161

    Miscellaneous:

  • U.S. State Department Travel Advisories - 202-647-5226

  • www.thetrip.com - Track a flight course

    Passports:

  • Federal Information Center - 800-688-9889
    Passport questions

  • Passport renewals - 800-275-8777
    To find which Post Offices have renewal forms or take applications in person (required for a new passport).

  • Passport/Visa Information - 800-741-7874
    Expedite passports and visas

    Passenger rights:

  • independenttraveler.com - If the air fare later drops, you are eligible for a travel voucher in the amount of the price difference. This is just one of the many rights you have as a passenger htat most airlines bury deep within the paragraphs of their legal disclaimers.


    Travel Agents:

  • American Society of Travel Agents (ASTA) - 800-965-2782
    Agency referrals
    Consumer Affairs - 703-739-8739


Excerpts From Clark's Shows: Resources

Jul 27, 2007 -- Travel agents come back into style

Back in the dinosaur days, Clark used to be a travel agent. For a while it looked like travel agents themselves were going the way of the dinosaur, but recently Clark was surprised to read in the NY Times that travel agencies are starting to grow again. When airlines stopped offering commissions on ticket sales with the advent of the internet, it was assumed they wouldn't be needed anymore. But it turns out this industry won't be affected as much as predicted, because people have discovered that when the chips are down, the internet can't help you. Travel agents are there, though, because they work for you. 64 million people per year are booking with travel agents. Depending on the trip, it just may be worth an extra $20 to book with an agent -- you'll have to make that call. But with international travel, especially, agents can often find deals you can't find yourself. You could save you more than you spend on their commission. However, if you're going on a cruise, Clark always recommends you book it with an experienced agent, since there are so many traps there.

Jul 20, 2007 -- Beach rentals offer great value with fun in the sun

It's a great time to vacation at the beach -- not just because it's summertime, but because it's really a renter's market right now. Many owners are stuck with second homes on the water they can't use. So they're trying to rent them in the summer market at deep discounts. The Boston Globe recently reported that Cape Cod is now a great renter's market. For years the Cape has been a notoriously hard place to find a decently priced rental. But now due to the lack of people willing to rent, owners are offering their places at discounts of up to 20 percent. Just be aware if you're going to do a summer rental up north that the beach season there is shorter than it is elsewhere.

So what's the best way to take advantage of this soft market for rentals? Clark recommends a website called Vacation Rentals by Owner. As the name suggests, it helps you rent directly from owners -- whether it's a home, condo, cabin, villa or apartment! For extra value, be sure to look at "fill in the gap" deals where you rent accommodations that are available in between other renters. But be wary of pictures supplied by the owner. Photography can cover up a lot of sins, as Clark says. He recalls when he was in the travel business and someone showed him a brochure with a picture of a hotel next to a picture of a beach that was nowhere near the hotel! Meanwhile, if you're renting an older property, look to see that it's been renovated within the last three years. And don't be shy about asking for more pictures from the owner. What you get initially may be misleading, so watch out!
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