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Jul 30, 2010 -- Wireless carriers to send out alerts before you hit an overage?

The federal government is considering requiring wireless carriers to alert you before hitting you with massive cell phone overage charges when you exceed your minutes or data plan limitations.

Europe has long had such a model in place. But here in the United States, wireless carriers depend on what they call "bill shock" to boost their revenues. According to an FCC survey, just under 90 percent of customers are not informed at all that they're approaching overage territory.

We've all heard the "bill shock" horror stories when someone has a disruptive event in their lives -- a death in the family, for example -- and they exceed their minutes. The next thing you know, you're staring down a monthly bill that can be hundreds or even thousands of dollars more than it usually is.

In Europe, they don't limit the right of the carrier to assess overage charges. Instead they simply require the carriers to inform you that you're about to go over your allotment and will be subject to penalties.

Now, giving people the knowledge and then letting them make a smart (or foolish) decision as they do in Europe is totally fine. But purposely not having any method in place so you can rip off customers like we do here in the United States is not fine.

AT&T in particular rolled out huge new data overage charges in anticipation of the iPhone 4. Then they put out misinformation claiming only a small percent of customers would ever experience an overage. Talk about really sticking it to the customer!

T-Mobile, on the other hand, has come up with an idea that Clark really likes. If you go over your allotted amount of data, they simply slow your Internet connection until your next billing cycle. So they've made the business decision to degrade your user experience rather than your wallet. Bravo, T-Mobile!

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • T-mobile overage alerts
    T-mobile for the what is called phone first data will let you pay as you go and when you hit $10 the same cost of the unl internet plan they will give you the option to upgrade. Also if you get close to your minutes on the new even more and even more plus plans you do get overage alerts prior to and when you go over. Also if you call during the current cycle that you are over you can bump your plan and they will backdate it to cover your overage. I have worked there for about 2 years and we really bend over backwards to ensure the bill shock is to a minimum. The overage alerts are only on the new plans but I think it is a great idea you would be suprised how many customers have been saved from huge bills from the alerts.
  • stats
    Way to be a corportate shill, David.

    Like I've said before, I don't care how much data ALL AT&T customers use. I want to know how much the average IPHONE user uses. Obviously, data usage is going to skyrocket with the iPhone4 since you'll be using the video feature.

    I use around 2GB/month already without an iPhone4 because I almost never connect to WiFi, which is locked down at work and too slow at home. And no, I didn't jailbreak my phone to use tethering or any other purportedly hi-bandwidth service.
  • Straight Talk
    I purchased a Straight Talk phone for my daughter, This last month she exceeded her limit and, thank goodness, she could no longer text, just make phone calls until I paid for the next month. Love them. Just wish they had been around when my older daughter first started using her phone.
  • SPRINT is the Best Deal
    Who cares what AT&T, TMobile, or Verizon offer. SPRINT cost $69.95 for unlimited calls, data, and texting. As soon as SPRINT gets the iPhone I am leaving AT&T!!!!!!!!!!!!!!
  • At&t's stats
    Are based off of Iphone 3 usage. Don't you think that it may be a bit higher when users start chatting with video phone? AT&T has terrible customer service, and is only dominating the market based on under-handed business practices. I can't wait until a pay-as-you go smart phone is available that competes with the iphone.
  • I was put off by AT&T's new pricing
    I was put off by AT&T's new pricing. I just got a new phone and went with Virgin Mobile's LG Rumor Touch 2. It is way cheaper per month. Although I do have an ipod touch and will be the first to admit that iphones are cool. But for the money I am saving I am happy to go with Virgin Mobile instead of AT&T
  • Wireless Overage Rates
    Clark - As a AT&T employee I have to respond to your comments regarding data overages.

    2GB - Is a huge amount data, unless you are streaming video constantly you will no approach 2GB in a single month (97% of users are under 2GB per month). Also AT&T has set up automatic alerts when you approach 50, 75 and 95 % off your data usage. The overage charges are $10 per GB and is very clear. This is very important transition to make mobile data available to more consumers at a lower price.
  • mint.com
    WHEN I LOOKED AT THE TERMS, IT APPEARED THAT MINT WOULD HAVE ACCESS TO MY PERSONAL ACCOUNTS AS A THIRD PARTY. I MAY BE A LITTLE SLOW, BUT NO MATTER HOW MUCH I MIGHT LIKE TO HAVE SOME HELP IN THESE TIMES, WHY WOULD I AGREE TO GIVE SOMEBODY I DON'T KNOW HAVE ACCESS TO MY ACCOUNTS? WHY CAN'T THEY JUST CALCULATE ON THE INFORMATION I GIVE THEM?
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