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Oct 20, 2009 -- Google Voice gotchas emerge to leaven Clark's usual praise

Clark has a little bit of egg on his face right now in light of his total enthusiasm for Google Voice. The celebrated free service is suffering some growing pains that you need to know about!

First, people have been upset that Google Voice is rationing who can come into the system. That means there is a waiting list for this no-fee service.

Second, some calls you try to place on Google Voice will be prohibited. The reasoning behind this has to do with an arcane topic known as competitive local exchange carriers.

Finally, one new hitch has emerged and it's a biggie. Certain voicemails handled by Google Voice were accidentially leaked online, making them available to anyone doing a simple Google search!

As our ClarkHoward.com users pointed out, however, these messages were typically marked as public by the user at the time of registration.

Still, this last gotcha has prompted a change in Google Voice policy. "We made a change to prevent these voicemails from being crawled so their content will not be indexed," a Google Voice spokesperson told PCMag.com.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • 4 Months and GV Still Not Working For Me
    I signed up back in June. From day one, I've never been able to call my GV number from any carrier. I get, "your call cannot be completed as dialed." It's very frustrating. I filled out Google's troubleshooting form in early July, but still nothing.
  • Number Porting
    According to this, it seems its at least on their minds:
    http://www.google.com/support/voice/bin/answer.py?hl=en&answer=115102
    If you want it like I do, click on the "tell us" link to let them know its a feature we want!
  • Number porting
    I doubt if you ever will be able to port a phone number. Google Voice is not a Telecommuncations company so other phone companies would not be required to release the number. And Google Voice will probably never be eligible for ported numbers because they do not want to be a telecom--too many regulations that they do not want to follow.
  • Number Porting
    Any word when Number porting will be activated for Google Voice... I signed up and have been invited to join google voice, but want to bring my number with me as i have a work phone.
  • Another echo for GV privacy NON-issue
    As others have stated, the voicemail messages that appeared on the internet were marked as "public" in the first place... by the USER!
  • Google Voice for Documentation
    Discovered one outstanding feature in GV is that incoming messages and outgoing call times are date stamped. Plus I can archive incoming voice files and print out text messages. Gives me important documentation as a landlord should I ever have a problem with a tenant.
  • Google Voice Privacy Concern
    If privacy is not a concern then let me have your number so I can leave a message for your next weeks drug deal at your dear old grandma's house. I'll watch the news to see if the police make a bust.
  • RE: Love Google Voice
    Sorry...typo in last paragraph.

    Meant to say people are "bearing all..."
  • Love Google voice
    I've had GV for a couple at least 2 years now (when they first offered it) and I love it. I don't have to give out my personal cell or home number. I use it mainly for business. Whichever line I have it routed to I can hear the caller and decide to accept it or not. I can block calls. It's portable.

    As with anything else Internet related, use at your own risk. People need to take responsibility for their own actions. The "leaked messages" were actually posted by the owner. You can share voicemails via email with other users without them needing a Google account.

    Besides, what the big deal? People are baring all on MySpace, YouTube, Twitter, and Facebook. Again, as with anything, use at your own risk.
  • Competition is good when it works!
    Anything competitive to AT&T is a good thing. I wouldn't lose sleep over this at all, but like anything else, the bugs need to be worked out before the war really starts. But beware: you get what you pay for!
  • It was the exact same song and dance with Gmail
    People have short memories. Gmail had all the same issues and people still love it. First off, Gmail was invite only when the service was first released. They worked out a slew of new features before it went public.

    Second on privacy...its free for a reason, if you don't like it, don't use it. Google Mail has a script looking for keywords that goes "if this word or phrase is in this message, show this ad" that's it. There is no such thing as privacy with any public email or voicemail service. To think other wise is silly. Anyone can abuse it regardless of any myth of privacy you have regardless if its against company policy it still doesn't stop some admin. If its really that much of a concern, don't use the service, encrypt all communications because everything can be sniffed. Personally, I'm more worried about privacy in a number of other areas then my voicemail. If I have security concerns about voicemail, I would not use a public company provided service to begin with unless some form of encryption or guarantee I am the only person whose password unlocks the contents using encryption.
  • It's Beta
    Well as I understand Google voice is a Beta thing, so hopefully they will get all the kinks worked out and have a clean service. I think G- Voice is really slick. Quite a nice service. I love it's simplicity and versatility. I'm on board . . . with caution.
  • Not a real problem
    This is not a privacy issue, as purported to be. If you read the article at pcmag.com, the "leaked" voicemails were actually POSTED to the internet (on a blog or something), and then were able to be searched by Google. They were actually made public already, by the user. So it's not really a privacy issue. Still, Google said they won't allow that anymore, so if you post your voicemail somewhere on the internet, it won't be indexed by search engines. But if you DO post a voicemail on the internet, then don't expect it to be kept private.
  • Voicemail leak a non issue
    Actually, you're wrong about the voicemail privacy issue. The voicemails were NOT accidentially leaked online. Various users decided to share their voicemails online by posting special URLs that link to individual voicemail messages. This allowed these messages to be indexed by Google. For more details, see http://googlevoiceblog.blogspot.com/2009/10/about-voicemail-and-privacy.html

    Since the users chose to share their messages by posting the URLs online, I don't see how Google can really be held accountable here. It's like pinning your credit card statement to a public message board and then blaming the bank for any fraudulent charges you encounter.
  • Google Voice
    concern number one is not a problem because I already have the service

    Concern two is not an issue because I can trade off having a free number that routes my numbers for some limitations, plus I don't call out from GV that much

    If concern 3 is being addressed, fine... It would be a big issue if they weren't going to fix it.
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