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Sep 22, 2009 -- Rebates can be a rip-off

Attorney General Bill McCollum of Florida is taking action against a number of companies that are ripping people off when it comes to advertised rebates.

The difficulty of getting rebates has been a common refrain throughout the years from callers to our show. Very often, it's almost impossible to jump through all the hoops required to get your rebate. And even if you do, sometimes it still won't come to you.

Rebates appeal to people because they make the total purchase price of an item seem cheaper than it actually is.

But Clark's rule of thumb is that the item must be a deal before the rebate in order for you to buy it. A rebate should simply be like icing on an otherwise great piece of cake. Be careful not to overpay in the first place!

Some retailers are getting smarter about rebates. Staples has an online Easy Rebate system that takes all of about a minute to fill out. Costco and BJ's have similar systems.

Best Buy, however, has one-upped everybody by vowing to eliminate all rebates over time. They've already started with laptop computers, offering a cheaper price upfront.

And finally, some drugstores are offering a cousin to the rebate. When you make a purchase, they'll print out a $5 or $10 coupon good for a future store purchase at the bottom of your receipt. This is much preferable to traditional mail-in rebate programs.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • Rebate Pain
    One huge problem I had with a rebate from a local electronics store is that after all the hassle of sending in all the right paperwork, I forfeited my right to return the item (because the rebate people needed the original sales receipt). Perhaps I could have done it with a lot of pain, but the rebate process just added a lot of complexity to the return process.
  • Most rebates are not a rip-off
    I have submitted thousands of dollars in rebates in the past several years, and only one time did I even have to follow up because of non-receipt of the rebate. And in that case, because I had kept a copy of everything I submitted, all I had to do was send the copy to the processor and the rebate was issued.

    The keys to getting rebates are very simple: 1. Make sure to follow the instructions EXACTLY. 2. Keep a copy of the entire submission, including UPC codes and receipts. 3. Only buy products from reputable dealers who use reliable rebate processors; check out the store and rebate processor online before you spend the money. If you find a lot of complaints about either one, pass on the deal - you will probably have trouble getting your rebate.
  • Drugstore "coupons"
    You may think the "coupon" printed at the drugstore is a good deal, but they are only good for 2 weeks, and not on the same family of products. A ripoff worse than rebates by the time you jump through all the hoops!
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