Sep 16, 2009 -- T-Mobile backs down on $1.50 charge for paper statements
Consumers have flexed their muscle on T-Mobile, effectively shutting down the wireless carrier's plan to charge a monthly fee of $1.50 to get a paper copy of their cell phone bill.
The T-Mobile proposal immediately resulted in threats of legal action upon announcement. The carrier encountered additional interference when the attorney general of New York said T-Mobile would have to negate all customer contracts in order to go through with their plan. Magically, the $1.50 fee proposal disappeared!
"We'll be taking more time to determine the fairest way possible to encourage people to go paperless," T-Mobile said in a statement. But wouldn't it be nice to hear, "Gee, we messed up. We're sorry" just once?!
How often in life do we allow a company to take advantage of us and we roll over and play dead? Well, here's a case of people voicing their unanimous anger and getting a bully to back down. Remember, you have the power if you choose to use it.