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Sep 02, 2009 -- Bank of America's thumbprint rule upsets armless man

Most of us don't ask for a lot when we do business with a company. Of course, there are some people that can never be pleased. But the vast majority of us just want to be treated decently.

Clark has long had a bias against the giant banks. So often, it seems like they don't have the need to treat people in a dignified manner -- despite only breathing because of the generosity of taxpayer bailouts.

Have you heard about the recent inhumane behavior of Bank of America? The St. Petersburg Times recently ran a story about just how bad it can be for customers at a bailout bank.

Steve Valdez went into a branch to cash a check written to him by his wife, who was an account holder. But Valdez was born without arms and has prosthetic limbs. That means he was unable to provide a fingerprint, which is routine policy when BOA cashes a check for a non-customer.

Valdez had 2 forms of ID. Yet the bank's manager stuck to the letter of the policy and would not cash the check because no fingerprint could be obtained.

Where is the humanity?

After this became a national story, Bank of America called Valdez to offer an apology while maintaining that the bank manager was just following policy.

There is a better way around all of this. If you're getting undignified treatment from your giant bank, why not consider taking your business to a community bank or a credit union?

Are you a small business owner? Clark says you're out of your mind doing business with a giant bank. As a business owner, you need special care from time to time and you won't get it at a giant bank. Believe him now or suffer the consequences later.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • Banks - No sunglasses or hats
    Here in Ohio banks have started a policy of no sunglasses or hats because of the increase in bank robberies. What about those of us with perscription sunglasses not to mention the cold Ohio winters where a hat is needed.
  • Irony
    A few days earlier Clark defended fired employees at Best Buy who tackled a thief against corporate policy. Now the BoA employeee is chastised publicly and by Clark because he adhered to corporate policy. Yeah, the BoA employee was dumb. He was just following orders. So what would Clark do? Do what's right or get fired? The question is not that easy when behind on your mortgage and you have a sick child.
  • bias
    Like Clark Howard, I have a bias against giant banks. I have worked in a few of them in the past as a temporary employee, so I have seen first hand their attitude not just with customers but also with one another. Yet none of the maltreatment I have seen comes even close to this story. More proof as to their complete lack of old fashioned common sense.

    Speaking of common sense, Buzz G, the armless customer was not trying to apply for a job as an arm wrestler. He was just trying to cash a check.

    If anything, BoA has made themselves vulnerable to a potential discrimination lawsuit.
  • @Buzz G
    Wow, you really are a piece of twisted up carbon.
  • Handicapped
    We need to take a hint from the Federal Govt when it comes to dealing with the handicapped. They allow people to submit applications for employment as air traffic controllers in braille. Wouldn't want to offend anyone.
  • No arms and wanting a fingerprint. Unbelievable!
  • Great Idea but . . .
    . . . if you don't want to open an account, you're stuck with whatever bank the person who gave you the check chose.
  • The Banksters are scum...
    and Max Keiser is the only one saying it like it is...
    http://www.youtube.com/watch?v=VSwWy4E6I04&feature=related
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