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Aug 27, 2009 -- Parents cautioned about off deck charges on kids' cells
Half of all children aged 12 and up now have a cell phone, according to global connectivity research outfit Yankee Group.
That means parents have to be especially wary of what are being termed "off deck" deals. That's where the cell phone provider partners with marketers who offer supposedly free ringtones, jokes of the day and other services.
A recent article in The New York Times reported one consumer had a child who responded for a free joke of the day that cost $20!
The cell providers split the money in half with the marketers. Cell providers particularly love those $9.99 add-a-phone offers for kids because the parent accepts responsibility for any charges that are incurred.
It's incumbent on you to teach your kids that they are not to respond to any "free" offers that are being pitched on the cell phone.
If you get hit with "off deck" charges, call up your cell phone company and tell them to remove the charge. Explain that you know they're in cahoots with the marketer.
Our own executive producer Christa got taken in one of these rip-offs. But it was Clark who gets the monthly bill for her cell phone! It took the consumer champ 3 months of bills and calls during each of those months before he finally got the cell phone company to behave.
In addition, be sure to read through your cell bill page by page. Don't get taken advantage of because of how confusing the bills can be.
Meanwhile, The New York Times also reports that some cell providers offer a $60/year service where they agree not to rip you off with all these "off deck" charges. Why should you have to pay a fee to prevent a company from ripping you off as a customer?! That's outrageous.
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What others are saying
Limit Charges to Kids Cell Phone
Hi, I have the kids phones (3) on a seperate contract (tmobile) from the ours and I have the family allowances active. This way I can control how much extra stuff they can purchase or provent them completly. So far it works pretty good.
Cell Phone Charges/
We are with ATT and have/had the same problems below. They removed the charges but the hours I have spent in time to have everything block we could have taken a nice vacation. We also had a problem down grading our home phone - and this took months.
off the deck charges
we were T-mobile customers for years and never had additonal charges on our bill. switched to Verizon and have had multiple extra fees crammed onto my bill in the first two months. these so far were refunded but I should not have to worry that they will cheat me every way they can if I'm not watching them like a hawk. Not impressed with the integrity of Verizon.
morally bankrupt
The cell phone companies are morally bankrupt, preying on children.
off deck charges
Just another example of criminal activity perpetrated by "big "business" When are we going to wise up and get our legistlatures to pass laws to jail the executives of these companies and confiscate their ill gotten wealth.
Some can be blocked
We blocked all purchases of any kind with a call to Verizon, and they refunded the $19 that had been charged. No charges since, so it seems to be working...
Off Deck Charges
My 14 year old son ordered "free" horoscope messages and jokes. Not so free. I thought I had it taken care of when I blocked his phone. More charges since then with new "freebies". Visiting Verizon tonight!