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Aug 26, 2009 -- Automated account debits come with risk of never stopping

Do you give any companies the right to draft your checking account for a monthly bill? It could be a utility company, a health club, a mortgage lender, your cable service, a cell provider or any other business.

Once your contract with them ends, that business may continue to make monthly debits via Automated Clearing House (ACH) from your account. Giving authorization to regularly draft an account is an open-ended arrangement, regardless of your contract.

Getting that money back can be a grueling process. The problem with ACH payments is that there are no consumer protection statutes governing what happens if you're cheated on purpose or in error.

The New York Times reports one consumer had a real nightmare with a car loan. The note was paid in full, yet the loan servicer continued to take monthly payments! The customer's own bank was no help and it was a fight every month to get the money back.

So what's the solution? Use electronic bill pay that you set up so you can shut it down anytime you want. That's the distinction between e-bill pay and traditional ACH payments. The former you control, the latter is out of your control.

And never allow a health club to draft your checking account. We've had more complaints about this industry than any other on the show.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • Another solution
    If the bank is no help and the drafts continue, then why not just close the account and open it in another bank? Then the company has nothing to charge.
  • Fixed Index Annuity
    Is it a good idea to rollover my IRA and 401k into a fixed index annunity?They offer 6% start and 7.20 if I take the income rider. Never heard of FIA. I need some advice.
  • Keep one account for ACH payments only.
    I keep one checking account for ACH or insurance payments. That way if I have a problem I just close the account
  • ACH Debits
    I work for a YMCA and we offer members two ways to pay for their membership - pay for an entire year in advance or authorize us to debit a bank account monthly. Although I can't claim we've never made a mistake, we do discontinue the monthly draft with a 30-day written notice of cancellation from the member. Any mistakes are handled quickly. Perhaps YMCAs are more reputable than some for-profit health clubs.
  • Autodebit zombie Vonage
    Can't escape $35 monthly charge despite having moved, disconnected number, and called. Their gear didn't work with our needs. Guess what? $70+ CANCELLATION FEE!!! I've written the Feds and asked that they repay this zombie debit in full, along with any resulting bounce fees. Vonage has a great no-fee come-on, but you can't escape without paying double!!!
  • Auto-payments
    My medical insurance has always been an auto debit. But when I change companies, I can place a stop payment on the ACH transaction. Yes, there's a fee...but I don't have to worry about it overdrawing my account.
  • Auto and NSF
    I've always advised customers to only allow one time payments ... Lots of people get hit with OD fees b/c the auto draft payment came out 24 or 48 hrs before they got their paycheck in! I would much rather pay a $5-10 late fee than a $35 OD fee :) (of course this rule only applies to non credit reporting bills!)
  • debit accounts
    I had to close my bank account because AOL would not stop this sleazy practice. No help from the bank and never got a refund from AOL...they cost me money by overdrafting me after I had canceled their service. Never do business w/AOL!
  • Debt an Account
    To let any company or anyone reach into your account and take money out is crazy, never ever do that, and I don't care what you are paying off, just an electronic bill pay once a month, and you control it not them. It's your money.
  • The smart way to handle this problem
    If you absolutely must debit an account (Netflix is an example) use only a real credit card account, nothing else. If they steal, the issuer will gladly slap their hands, and will close the account and reissue another card if need be.

    Another way to handle this is to always allow the company to do a one-time debit only, not an open-ended, continous draft. I've done this for decades without any problem. And no, I am not convinced that these people are innocently violating bank accounts. It's business.
  • automatic debits
    I've had nightmares with automatic debits to my checking account. I was once stupid enough to sign up with a credit "counseling" service that would debit my checking account. I lost my job and asked them to stop. They said they would - but didn't.

    I've learned one great trick though - use your debit card (sorry Clark. I have bad credit and can't get a credit card.) If you need to stop payment, cancel the card. Tell the bank you lost it, they cancel it, no new charges and they send you a new one for free (as opposed to the $28 they charge you to stop payment on a check.)
  • I've had this happen to me where retailers and other companies continue to charge my account. My solution....change banks or call your bank and tell them your atm/debit card was lost...then they will issue you a new account number....and these crooks wont be able to charge your account anymore! It's worked several times for me.
  • Un-hook if you can
    We have un-hooked all of the auto pays we can, even if we have to pay the "extra" $$$, they penalize us with for doing so.

    We sleep better at night, our checking account is ours.
  • Don't let Health Clubs charge your credit card either. I had this happen and the credit card company was of little help. Some credit cards have a way of giving you temporary credit card numbers where you can shut them down. This is the only way to handle Health Clubs
  • Automated Account Debits
    What is the best method for canceling them? Will the bank honor the cancelation?
    You did not mention a methodology that would assure stopping withdrawals. Very ominous.
  • Automatic payments
    So,so true. That is a red flag like the Nigerian scam letters. Never agree to automatic payments from your account. My son had to close a credit union account because of this issue.
    The only one I have now is my insurance and that is one too many.
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