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Aug 26, 2009 -- Consumers abandoning purchases at the register and online

Are you your own worst enemy in a store because you spend money you can't afford?

Executive producer Christa is thankful that her family keeps her busy enough that she doesn't have time for leisure shopping. Her family's big spending challenge is now monitoring food costs and the expense of eating out.

When she does go to a store, Christa tries to only go in for what she's looking for and nothing else. She's particularly careful in retailers like Target and the warehouse clubs.

Target recently told the Associated Press that people have changed their shopping behavior in their stores. Customers now mostly buy health and beauty products, prescriptions and food -- just the basics. What they're avoiding is Target's affordable fashion items, which were previously such a staple of the retailer's business.

At Home Depot and Lowe's, meanwhile, sales of paint and gardening tools are up. People are trying to save money by doing their own home improvement jobs and growing their own vegetables.

New figures from Forrester Research show that 1 in 4 people now put potential purchases back at the register. That's proof positive that consumers are making changes in their shopping habits. Consider that the historical number is around 10% of people doing the same at checkout.

And 60% of online shoppers abandon purchases at the last stage of cyber-checkout.

Let's face it, so much of what we spend is on stuff that we really don't need. The next time that you're tempted to splurge, just remember that you may have to transport that extra junk you're accumulating someday when you move!

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What others are saying

  • grazing
    the thing that makes me sick is watching people feed themselves for free.Do you realize how much food people eat & do not pay for it,then they throw peels & seeds on the floor now you know why the cost of food goes up not to mention how much is stolen. You people are unreal.You set good example for your kids.
  • Less shopping
    Wake up America. Walmart exports jobs overseas. In most categories mid & full price for services like whole life ins vs term equals quality results. Budget items are mostly junk. Shop more to keep your fellow americans working.
  • abandoned groceries
    What really ticks me off is people who pick an item up in one part of the store and then abandon it another. Why in the world do people do that? Nothing like finding a bag of frozen chicken sitting on the cereal shelf, or a gallon of milk in the wine section.
    Throwing all this stuff out or having store employees "reverse shop" -- you know, carting stuff around in a grocery buggy and putting it back where it belongs -- costs a ton of money.

    People are selfish jerks.
  • jobs
    The self-help checkouts are job takers. Do we have job shortages or hiring shortages. I do not use self-help checkouts and I do not wait in line.
  • I abandon purchases at checkout many times
    I have to go to online checkout to see the shipping costs. And then I can use the total cost to compare with other merchants before I buy.
  • grocery fleecing
    I left a cart when I was stalked by an employee who asked to "bum a cigarette" while I was shopping for groceries!
  • Vote with your pocket book!
    I agree with TGP! I've abandoned an entire cart of groceries at kroger because they refuse to provide service at the U-Scan lines. Kroger obviously doesn't care about their customers' time since they open 1-2 checkout and just expect you to either wait or use the u-scan.
  • Abandoning Purchases
    I abandon everything at the register if there is a line. It is a matter of principal (something that has been lost by far too many people). Nobody waits in line to give me money!

    When a store has 20+ registers with only a few open, it proves the store couldn't care less about your time. If you refuse to buy from stores with lines, the stores would be forced to put people back to work and we would all be doing our part to help lower the unemployment rate.
  • Spend
    Spend, spend spend till your hearts content, see if I care, dig yourself in such a whole that you will never get out of, but don't cry on my shoulder, nobody forced you to spend, spend spend. I hope he is only a one term President, just like Jimmy Carter, with a 21% prime rate. That good old dixie boy. Come on let me have, see if I care, I don't. QVC is nothing more than inactive TV, then put the item in the closet with all the other stuff that you don't use or need.
  • Have you seen that Jack in the Box Commercial?
    Have you seen that Jack in the Box commercial were he joined his first warehouse club store? He marvels at the abundance of products, and falls victim to over-buying?

    In some ways I kind of blame the invention of the warehouse stores as a ground zero for people to start over buying or hording. These type of places opened in the late 1970’s/early 1980’s, and original they were only for genuine business owners with a business license. The products were real name brands, and priced whole-sale.

    Then suddenly the warehouse places started letting union members in. The stores once manageable for parking, shopping, prices, and real name brand products gave way to what we see today at our local Costco or Sam’s Club. Then later, anyone could join.

    My family quite shopping at those stores years ago and we haven’t regretted it. The day wasted buying stuff in bulk, tired after the trip, most of the stuff gets thrown out, if you can’t use it or you get sick of it. (Those little chocolate milkshakes in a box for your school lunches comes to mind—regardless of expiration date).

    Now, we shop sparingly. My food is now fresh daily, the prices I spend on compare merchandise is better, and I buy the name brands that my family likes (not that mystery Kirkland).

    We have more money at the end of the month, and no regrets because stuff isn’t being thrown out.

    I believe, that in 10 years from this date: 08/27/2009; after Obama has served 8 years in office to clean up the mess we are living in now, we will see the closures of large, expensive, warehouse stores. People will say, “Costco? does anyone remember Costco?”
  • 60% of online shoppers abandon purchases at the last stage of checkout
    I believe "60% of online shoppers abandon purchases at the last stage of checkout," because on many websites you have to get to the last stage of checkout before knowing the real cost of the purchase. It is my belief that most people are not abandoning their purchase at the last stage of checkout, instead the people are simply researching the true cost of purchasing an item - including shipping and handling.
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