advertisement
Looking for something on the site? Search for it here! Also see Clark's Greatest Hits

Jul 31, 2009 -- Discount airlines light on fees, big on customer service

Clark loves discount airlines like Southwest, JetBlue, AirTran, Frontier and others. When they go into a market, airfares start dropping like flies.

In April, the consumer champ took an hourlong flight to a market that was only served by full-fare airlines. He had to pay $1,350 RT! Had he had access to a discounter, he would have paid at most a few hundred dollars for the same trip.

Little wonder then that discounters are the only ones making money right now. The full-fares, meanwhile, are reporting major losses of up to $250,000 billion each quarter.

How is it that the discounters can offer their services so much cheaper? Typically, they run a much simpler business. The full-fares fly up to 8 or 10 types of airplanes in their fleets. Discounters, however, will only fly one or two types of jets.

In addition, discounters put the focus on customers by offering deals instead of trying to come up with new ways to fee you to death like the full-fares.

Let's take a closer look at the fees. Discounters like Southwest and JetBlue charge you zero to check-in a bag. The full-fares generally charge $15-$25 for the first bag.

How about sending a minor unaccompanied on a flight? Most discounters will charge you $25-$50. The full-fares will run you $100.

When it comes to talking to a human over the phone, a discounter like Southwest lets you do that for free. Most of the full-fares, however, will charge you $20-$25 to pick up the phone.

And taking a pet on the airplane? The full-fares will charge up to $150. Southwest, however, charges zero dollars.

Visit Kayak.com for a full list of airline fees.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

Avg. rating: N/A

What others are saying

  • Frontier is Horrible
    Jackson Wyoming - Canceled flight. I now have live 3 days in Jackson on $30 food coupon that probably won't be accepted anywhere. Then get home 4 days late! Frontier is horrible!!!
  • Not Clark Smart
    Why would Clark pay $1350 for an hour-long round-trip flight??? That's not ClarkSmart. Surely there was a ClarkSmart option (rental car, nearby airports).
  • Delays
    A response to 'If Clark became the next mayor of Atlanta, I'm sure he would fix these delays.' The local government has no true control over what happens at the airport. The delays are due primarily to traffic volume and what ATC can handle at that time of day and under the weather conditions at that time.
  • southwest in Atlanta
    Z, they wont fly much out of atlanta because it charges more than Birghmingham AL. Delta is number 1 and Airtran has the discount competition. Atlanta is one of the busiest airports but not the slowest or most delays...we dont get ice or snow much and Miami has more delays from storms...we do have more planes and southwest has less competition from smaller regional airports with smaller usage fees, they also have mainly a "southwestern" coverage so not many flights to Atlanta.
  • Wrong Pet Fare Info for Southwest
    According to the Southwest website:

    How much will the Pet Fare be?

    The Pet Fare will be $75 each way per pet carrier.
  • southwest
    Rodney - SW is working on brokering a deal to fly in and out of Atl.

    As a reservist who has had his ID lost or stolen 3 times I don't like to fly with it and prefer to use my passport or DL. The last trip I took with Frontier I was wearing a Marines t-shirt and flying with my seabag, not to mention my haircut, etc. I was asked each way for my military i.d. only to find out that they would have waived the checked bag fee if I had brought it.
  • response to southwest airlines
    I was informed that southwest will not fly into atlanta because it is the main hub of airtran. I could be wrong though.
  • Southwest
    I recently flew Southwest and my only complaint with them is that they do not let families board first. They seat about 6o plus people first (and then their preferred customers and any airline employees flying that day)and then allow families to board. That then makes families travelling together pushed to the back of the plane. The worst part is that there is no guarantee you will sit with your family. A HUGE problem when flying with toddlers. Southweat would give me no guarantees that my 2 and 3 year old would have seats with me and told me I should be prepared not to. I'm all for cheap, but I'll pay extra to make sure I'm sitting with my kids.
  • Utilization
    I was listening on the radio a while ago, and Southwest won't fly to Atlanta because they rely on high utilization. Atlanta has too many delays - can't land and takeoff fast enough. If Clark became the next mayor of Atlanta, I'm sure he would fix these delays.
send to a friend  view as printer-friendly  RSS feeds
advertisement
advertisement
THIS WEEK'S POLL
advertisement