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Jun 01, 2009 -- AT&T fesses up to iPhone users about network issues

Sometimes eating humble pie is painful but necessary.

AT&T CEO Randall Stephenson has now admitted that the company's network is not up to snuff with the rollout of all the iPhones. In addition, the honcho has pledged that AT&T will spend billions of dollars to get it together with increased speed and capacity.

This confirms the bevy of complaints Clark has gotten about any smart phone on the AT&T network. Too bad the company was stonewalling for this long.

Stephenson's public about-face likely has to do with the fact that Apple is rumored to be talking to Verizon about offering the iPhone. That would mean AT&T no longer has an exclusive on it.

That's got AT&T scared. So in addition to upping the speed and capacity of their network, AT&T is also set to roll out 4G (fourth generation) data networks much earlier than originally intended. Within 2 years, AT&T's 4G deployment will take place in one city as a trial. Once the bugs are worked out, it will then be rolled out city-by-city.

Looking into the future, the popularity of text, e-mail and IM will gallop past traditional cell calling. For example, Clark's 20 year old almost never talks on her cell; she just uses it to text and visit Facebook.

That shift in usage means that the "bucket of minutes" business model being pushed by T-Mobile, Sprint, Verizon and AT&T will go away, probably within 12 months.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • re: brian from 6/1/09
    What's funny about the kids and their phones is while they may not be able to tell you what continent South Africa is on off the top of their heads, they could find that information as well as demographics per region, history, the best flight info and most popular vacation destinations in a matter of seconds with just their phone. Can you?

    What it says about our public school system is that it’s outdated. Soon we won’t need schools. Just give me a phone with 4g access and I can tell you anything you want to know.

    When you go to the store and find a product, you have no idea if you are getting product at a good price. I can take a picture of the barcode and send it to a website for immediate information of prices, reviews and where the best place is to buy.

    When you drive to the grocery store to do your shopping, I make a few clicks with my phone and my groceries are waiting for me when I get there.

    When I see a home for sale I can immediately find comps with my phone with its gps feature. Then, use its navigation tool to take me there turn by turn. Need to stop for gas? No problem... I can find the nearest 10 stations.

    I can find a lawyer, shop for shoes, order takeout, keep in touch with relatives 1000 miles away, tell you anything you want to know about South Africa, instantly.

    Don't underestimate the power of a cell phone.
  • BEWARE!!! ATT!!! Unauthorized switch!
    As an educator, I was interested in an IPhone since so many educators are using the apps. I called 1-800-att-2020 to inquire, but I do not want a landline, so all I was doing was inquiring. The CSR switched me over to ATT without my permission (I told the CSR that I wanted to see if it were cost efficient, so I did not want her to proceed). I awoke this AM to no Internet service and I have spent hours today with the ATT customer-no-service "whatevers" (since there is little customer service involved), as well as hours with my previous provider (who, from India, have been quite remarkable!) to reinstate my connections.

    What I find so unnerving is that they did this with NO authorization, NO credit card info (it was being billed to my telephone account), and NO confirmation.

    I am not happy at all, and as much as I want an IPhone, do I really want ATT?

    BEWARE! AND I HAVE HEARD THAT THIS IS THEIR MODUS OPERANDI!!!!! I would like to think otherwise but until they prove to me that this is so....
  • AT&T
    I am looking for another cell phone package now as AT&T who is my current provider "in error" took almost 400.00 out of my bank acct instead of the usual payment of less than 100.00. When we called them about it they told us it would take 2-3 weeks for them to get our money back to us and further after we told them we now had checks bouncing and being seniors and on a finite budget we could not afford to pay the fees. They told us sorry but we don't have a "program" for paying fees. I told them worse than that is that now all the places that had recieved notification that our checks bounced are charging us a fee for service. On top of all this the bank is charging us a daily fee for each check until we can put the money back in. Raspberries to AT&T
  • iPhone w/ package
    There has only been problems since I purchased an iPhone. I have been trying to return it. I told them how I was never properly billed, which I have verification of -- they show me with (4) different account #'s on the bills, they mixed my cell & home phone # --it's a mess. I have a letter from them where it states how AT&T invoice charges for my wireless service were missing. I wanted a package deal. The iPhone was so much more than what was discussed at the store, and when I went back, they wouldn't talk with me. I went to the other local AT&T's, tried by phone. All they say is that I had only 30 days. Times up. They got me.
    I'm still suppose to get one more call from a manager.
  • AT&T Service.
    I had no complaints with Cingular, until they were purchased by AT&T. I now have increased dropped calls, bad connections, huge billing errors, and so on. I have been patiently waiting with my 3 year old phone, hoping to jump on the newest iPhone. I am extremely hesitant on purchasing and signing on to a 2 year ball and chain with AT&T. I cannot speak for any other company, but know that I do not want to deal with AT&T as it exists today. Most other companies offer tethering to laptops, but not AT&T. WHY? I do not understand why Apple signed an exclusive contract with AT&T on the iPhone. I went to my local AT&T wireless store today, just to inquire on the new iPhone, and they aren't even going to offer it. AT&T could be a great company, meeting and exceeding the needs of it's customers, but they have definitely lost their way. Putting profits before the needs of your customers can only last so long without repercussions
  • See ya "Bucket of Minutes"
    I will definitely take this advice and act on it. I will not sign a new contract, because you can quite imagine the cell phone companies are going to do their best to lock you in.
  • smart business lol right
    yeah i actually work in the att tech support department and let me tell you that att has some of the most red taped backwards ways of doing things; common sense with these people is out the window. everytime there is a major policey change or change to the plans we see training like the day before and then if we are lucky there are no flaws or bugs. if there are problems with systems; if we see errors with the new changes they make or the devices offered by certian companies have issues. it takes an act of congress to do anything about it. that is why some would say att >> this causes a huge gap in fixing things for you the consumer. and to some degree we wonder do they even listen to "US" the workers and time after time we say no. prime example apple releases a iphone we are not talking about a computer i mean a phone the iphone which is the game changer right. and this game changing phone can't even do a basic function like multimedia messaging that almsot every phone on the market can do. REAL geniuses let me tell ya... ok they let you get it in a text; to rtrieve this message you visit veiwmymessage.com THIS WEBSITE HAS WAY TO MANY PROBLEMS !!!!! and to many of our customers have issues accessing this site and getting something done about that is like pulling teeth and these are but a few things that is always popping up but just kinda washed over lol such a joke
  • AT&T RIPOFF
    I AM DEALING WITH AT&T FOR A LONG LONG TIME, AND LET ME TELL YOU THERE IS NOT A SINGLE COMPANY MORE RIPOFF THAN THIS ONE.
    I HOPE EVERYONE COMES TO SENSE AND BYCOTT THIS COMPANY, I WAS PAYING FOR MY INTERNET 24.95 IN NOV 08 THEY CHARGED ME 89 SINCE THAN I WAS PROMISED TO GET CREDIT,WHICH I NEVER DID UNTIL TODAY, AND THIS MONTH AGAIN 89. I AM TRYING TO FIND GOOD COMPANY TO SWITCH, AND SOON I WILL , AND I WILL NEVER COME BACK TO AT&T NOT EVEN FOR FREE SERVICES.LOOK AT THIS--
    2.
    FastAccess(R) Business 3M SIP
    14.99
    From Apr 26 thru Apr 30
    3.
    FastAccess(R) Business 3M SIP
    89.95
    From May 01 thru May 31
    4.
    FastAccess Business Static IP
    13.33CR
    From Apr 26 thru Apr 30
    Total AT&T Internet Service Current Unregulated Charges91.61Total AT&T Internet Service86.61
  • ATT
    Ever since ATT screwed me out of $1,000
    on a phone card and refused to even talk to me about it I will never have any dealings with them again.
  • compensation
    AT&T customers are due monetary compensation for the network failures. Talk is cheap, pay up Randall Stephenson.
  • addicted to mobile phones
    i have a teenage niece and nephew. they probably send or receive 1500+ emails, text messages, etc a month or more. Their father proudly told me so. They have no life outside of that device.
    They fondle and admire this device like it was their newborn child. From the time they wake until they finally go to sleep, that device is never out of sight or sound. Never. Pathetic to say the least.
    Ask them what continent south africa is on, and they have not a clue. But they can recite by memory every nuance of that mobile device and can text at a mile a minute and know every shortcut out there.
    So, no, I disagree with clark. Idiots, fools and losers are in no short supply and we mint more every day. And my brother is a middle school teacher of 20 years. Tells you something about our public education system, doesn't it?
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