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May 28, 2009 -- Propane sellers rip customers by not adequately filling tanks

Scandal at the BBQ pit! Scandal at the BBQ pit! The propane outfits may be ripping you off when you refill your existing tank or get a replacement tank.

This rip-off started last year when energy prices were riding at all-time highs during the summer. As a way to cut costs, many retailers would only fill you up about three-quarters full.

Of course, you never want to fill up a propane tank all the way. You need a little safety buffer.

Today, it's not uncommon to get about 18 pounds of propane in 20 pound tank. But you'll still pay the 20 pound price! You may see a quoted price and then some little mice type about how you're actually getting less than what your tank holds.

Retailers say they're just following industry practice, but not everyone is doing it this way. Meanwhile, propane is selling for less than half of what it was a year ago at the height of the energy crunch.

Clark's wife is absolutely obsessed with cooking out. Now that he eats veggies, Clark thinks veggies on a grill taste great. But the only kind of cooking the consumer champ likes to do is putting something in a microwave for 3 minutes!

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • Go To Uhaul
    My local BJ's was filling tanks at a flat-rate of $17.99, which I assumed was a good price because it was a warehouse club. One day I noticed that the Uhaul depot down the street filled tanks and charged only for the amount that they filled. The cost to fill the tank was $12. That's $5 less than the warehouse club, and I can bring it in when it is not yet empty, but I feel I need a top-up without having to pay the flat-rate fee.
  • Buy a Grill Gauge
    Everyone should own a simple "Grill Gauge." Bought one a year ago for $15 and it always tells me the level of propane in my tank. www.grillgauge.com
  • Propane Levels
    There is one company that does a great job with propane - and they DELIVER the tank to your home! Suburban Cylinder Express. They fill to the allowable safe-fill level of 18.5 - 19.0 pounds.
    Started there service last year and love it. 888-33-GRILL or www.grill-on.com.
  • Propane Rip-Off
    Clark is dead right about this. Amerigas and Blue Rhino are the two culprits, and they supply Home Depot and Lowes. They only fill to 15 pounds. Recommendation: You don't need a bathroom scale. Go buy a "Grill Gauge" and you will spot the short-filled tanks beforehand and know when you're running empty (www.grillgauge.com).
  • Propane Tanks
    Every propane tank is required by federal law to have stamped on the protective collar the Tare weight which is the tank empty. If you want to find out who is cheating you, take a bathroom scale with you and weigh the new tank. It should weigh 20 pounds plus the tare weight.
  • Convert Your Grill to Natural Gas
    If you have Natural Gas connected to your home you can convert your grill to Natural Gas or you can purchase a Natural Gas grill on your next grill purchase. Instructions can be found on the web. Your gas company can install a branch line to where your grill resides. I had them install several lines so I had the freedom to grill on my deck or in case of a big party I had a line run to the front of the garage. I will never find my tank empty again, nor will I be subjected to the current rip-off. Vote with your dollars!!! Don't be the propane sellers victim any longer. By the way the grill conversion cost me $15 (my labor) and the gas company charged me $60 to install the two branch lines (this was their special deal because I was installing a new Natural Gas device in my home). This was also well before the current rip-off problem, now I think it was a great decision based on how much I grill.
  • Another Legal Scam
    How come it's not a requirement that the gross and net weights be tagged onto each tank? Simple enough, no? That way you'll at least have a fighting chance. The standard weight for an empty cylinder should be used as the base line. Imagine if they sold milk in non-transparent containers, didn't tell you what it's content volume or weight is and then sold it for any price that we fools are prepared to pay. Here we go again.... when, if ever, is Joe Shmuck going to stand up and say enough? Too many people like CH bring these scams to the forefront, but no-one does anything and nothing ever seems to happen or change. Do we have to have a revolution to stop this ongoing BS?
  • Propane
    Good call Howard. I've felt for some time that the exchange tanks were not "full". I usually take my old tank to have it re-filled while I wait and they feel heavier. . . . . but it's still a flat fee, not by the gallon, so it's easy enough to get ripped off. Guess it's not my imagination afterall. I've been meaning to weigh and empty tank and then weigh a "full" tank.
  • HOOK UP FEES
    LOOK OUT FOR THE SATIONS THAT CHARGE A HOOK FEE AND THE THE PRICE PER GALON
  • Controlling Refills
    I used to manage a Hardware Store. Our main reason for having a Flat Fee for filling 20LB tanks, was to keep lots of people coming in the day before a holiday/weekend, to "Top Off" their tank. People would come in and get 2 pounds and such. I know there is nothing wrong with that in itself. But we had more problems with people getting mad because of the long wait to get a refill. So this practice encouraged to bring your tank in when it was more empty. Best advice, get a second tank, and you'll always have a full tank on hand. Plus, you usually save a little $$ with the flat fee, than paying by the pound.
  • Propane rip off
    I have purchased several replacement tanks from a pre-filled tank exchange business which is commonly found around Oregon. My father-in-law fills his own tanks at the gas station. We have found that the pre-filled tanks are consistently MUCH lighter when "full" than the tanks he has filled at the gas station. So much for convenience! It is a RIP OFF!
  • Propane rip off
    Not all propane companies rip people off the propane company that my husband works for does not rip people off with home,business or bottle delivery.So don't categorize all propane companies by a few bad ones.Most of the time the customer is the one ripping the propane companies off by not paying for the gas they use. I know I have seen it all in the last 10 years.Thank you!
  • propane
    You should check your local hardware stores, often they sell it by the pound, and will only charge you for what you buy. If you have a propane company that sends big trucks out to fill up the tanks some homes and business use, most of them will fill your small tanks at the yard where they fill the trucks...look under propane in the yellow pages. The worst part about this is that Amerigas and Blue Rhino did not disclose that they went from 18lb. to only 15lb. in order to save money when propane costs skyrocketed, and they certainly did not tell people they continued to do that when the price came down...I think there should be a class action suit against them. the average consumer can't tell how much is in the tank when they buy it.
    I also heard that coffee and some food manufacturers did the same thing...selling the same size opaque bag that used to be filled to the top, only they now fill it 3/4 full and keep the profit. Not disclosing these facts should is a ripoff and they should be sued.
  • Tank exchange is easy but dumb
    Tank exchange is the 7-11 of propane. You pay high prices for the convenience. Get yourself an empty tank and start saving money!
  • rhino ripoff
    why go thru the exchange-a-tank deal anyway. Even if they don't cheat you out of a few pounds of propane, you still are paying probably 2-3 times more than simply taking your tank someplace to be filled where you are charged by the gallon.
    While you may have to look around, virtually every town, has at least one place where you can actually still refill your own tank.
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