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May 15, 2009 -- New relief program for those with credit card debt

The National Foundation for Credit Counseling has announced its new Call to Action initiative. This 60-month payment plan aims to help consumers who are struggling with credit card debt and may be facing possible bankruptcy.

Under the Call to Action initiative, the 10 largest credit issuers have agreed to modify the terms and conditions of their repayment policies. That means they may waive late and over-the-limit fees, in addition to reducing interest rates.

In general industry terms, this kind of arrangement is known as a debt management plan (DMP).

The goal here is to increase the chance that you'll pay off your debt instead of bankrupting out of it. But the lenders have not agreed to a reduction of your outstanding balance.

Participating credit card issuers include American Express, Bank of America, Capital One, Chase Card Services, Citi, Discover Financial Services, GE Money, HSBC Card Services, U.S. Bank and Wells Fargo Card Services.

Keep in mind that not everyone will be eligible to participate in Call to Action. Visit NFCC.org or call 800-388-2227 for more details to see if you qualify.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • Debt Management Guys Debt Management Plan
    CCCS is actually owned and started by one of the major credit card companies to recoup fees from delinquent accounts. Debt Management Guys here in Atlanta offers the same program but without the conflict or kickbacks of compensation provided by cccs. I liked them because I didn't feel under pressure and they were more than kind to explain debt management vs debt settlement. I wound up going getting all my rates super low and have paid the debt off. I would highly recommend googling "debt management guys video" to see if they can help you or just checking them out online at http://www.DebtManagementGuys.com
  • CCCS
    I used CCCS twice, the first time I had about $6000 total in debt and was able to pay off my debt in a matter of months. My interest rates were all lowered, and within a couple of months of paying off all of my cards I was able to get a couple more credit cards to help rebuild my credit. Move foward a few years, post college I had close to $12000 in debt. I again called CCCS and they were able to negotiate my rates down with my creditors. My payment was reasonable, I believe it was less than what I was paying before plus I was saving money on interest rates. however, I wanted to start paying more towards my credit cards and CCCS charged me MORE fees. It turns out they charge consumers a percentage of the amount as their fee. So their "$20" feel can be as high as they want, I think it was 7 or 8% with the company I was with. So I figured it was just the same as paying off my cards myself. I ended up cancelling the CCCS service and just paid my cards off myself. My interest rates went back up, not quite as high but I figured if I had to pay a service to pay my bills I'd rather do it myself. It did show up on my credit report, but I was approved for a home loan and other credit cards after a year or too. So in my situation it wasn't as bad as other's seem to view CCCS. Just make sure to get all of the facts, fees, etc before agreeing to anything.
  • credit card debt
    people in credit card debt are not stupid and reckless; sometimes you have to use them for necessities, not to have a good time.
  • Tell The Banks This ...
    Chase got $75 billion dollars from the government and have only paid back $25 billion - they still owe $50 billion. Many other banks took money and haven't paid it all back either. So, the next time someone from one of these banks calls you, tell them you'll pay your debt when they pay theirs.
  • CCCS
    I went to a CCCS yesterday to try and get some help,,it would pay off my debt in 60 months with a payment of over $1000.00,,,thats about what I pay now, it would raise my debt from 50000 to 63000......I was not the "help" I was looking for,,,,,the lady just clicked a bit on her keyboard (not much) then said something about lower rates,,,,,,when I got home I looked it up, THEY ARE PAID WITH VOLUNTARY DONATIONS FROM THE CREDITORS,,, wow,,she never told me that,,,,,its a bad plan if you really need lower payments and would like to lower your debt
  • NFCC and CCCS the same thing?
    I always thought Clark endorsed CCCS, but my mother said on the show to check out NFCC. I found this section. Are they affiliated somehow? CCCS's monthly payments were too high for us to afford, so I wanted to check out NFCC but not if they are the same organization.
  • CCCS
    If you do decide to call these folks, please tread lightly, know your rights, know what questions to ask. This goes on your credit report, which may or may not matter..BUT, if you yourself want to settle the issue of credit card debt, you as the debtor have the rite to settle the matter yourself. Contact the cc company, ask to speak w/an accts mgr, explain your situation fully, let them know that you do want to do the rite thing by re-paying your debt, but just cannot pay what they are asking. Offer a settlement in full if you can, if not, tell them matter of factly what you CAN do per month, ask them (respectfully) to lower the interest rate substantially. Shoot for a lower payment than what you can actually pay. Negotiate with them, but don't let them bully you into thinking you have no choice but to do what they want you to do. Bear in mind, if you make arrangements and cannot keep them, you should call them to let them know why, and they may extend time to you, but they are not obligated to do so. If you have already been served by the courts to show up in court, make arrangements, then fail to keep them, you are subject to garnishment or other means of collection for the full and final amount. With the state of our economy, most are willing to work with their debtors. What can it hurt to try, a little embarrasment? No court costs? Everyone is feeling the crunch rite now, some more than others. Good Luck to everyone & GBU.
  • CCCS
    This DMP with CCCS WILL hurt your credit. As a matter of fact, it looks as bad on your credit report as a bankruptcy--hence the term "soft" bankruptcy. And, it will stay on your credit report for at least 10 years.
  • Credit Card DMP hurt your credit score?
    I would like to see this question answered. Anyone? Does anyone know if this DMP with CCCS will hurt your credit? Will it look as bad on your as bankruptcy? Will i stay on there for 10 years?
  • Debt Management Plan
    Does anyone know if this DMP with CCCS will hurt your credit? Will it look as bad on your as bankruptcy? Will i stay on there for 10 years?
  • CCCS... A well intentioned JOKE
    Recently called CCCS to see if I could get a hold of this mounting debt I have on my credit card. What I was told after a long conversation describing the balance of the CC, rate of interest, my income (or lack there of) and my Monthly expenses... My Payment to them would actually be larger than the minimum payment due on the billing statement. So, I'm kinda thinking its all just another joke. The person I talked too was nice and seemed eager to try and help though. But it was no help to me.
  • Credit Card Debt
    6 years ago I was credit card debt free, due to some circumstances beyond my control (I had a stroke 2 1/2 years ago) and many many more that were under my control. I have accumulated in excess of $80000 in unsecured debt. I had always paid on time and more than the minimum. Then when I was sick, I paid a bill late by 2 days. Then I had another stroke & began to develop dementia resutling in various late payments ALL made in less than a week or 2,probably 4 late payments in 2 1/2 years. As a result of a the late payments, those cards increased the rate, understandable, but, others that were paid late, and nothing late on my credit reports, ONLY because of the amount of debt, low interest credit cards have gone to 24.99% and 29.99%, making the payments astronomical and the ability for me to pay them off impossible. Found out that my husband who is on 70% VA disability will be losing his part time job in January, decreasing income $1600 a month, the amount we have each month for gas, food, household items, repairs, on vehicles & home, homeowners insurance, life insurance, etc. He has worsened and we will apply for 100% VA and for SS for him. That could take 6mos for VA and years for SS. He should have not been working for a couple years now, but, he was able to work as he could if the work was completed. Checked numerous Debt Solution programs and they want you to pay them xxx amount of dollars a month, which they hold while they negotiate payments with your creditors to settle it, then they pay those off as the money accumulates. In my circumstance, these are my debts that I accumulated knowing full well I would have to repay at a reasonable interest rate, which I could still do but, not at the rates I am paying now. I have no excuses for it.....so does anyone have any ideas how to handle this?
  • BOA
    Same story as everyone else here commenting, have BOA credit cards and have never been late with the payments and they tripled our rates! Called numerous times and talked, or rather argued with them and have heard every lie imaginable as to why they raised the rates by their reps. Sent out certified letter and docs proving I have not been late and asked a Manager to call me because none of the reps would let me talk to one and they never called me. My husband has been laid off and they have made our financial situation even worse so I have decided to stop paying them...bet they will call me now...ha, ha!
  • Chase Credit Cards
    Want to warn you all also. We had a lock rate of 4.9 %. Had a $24K balance on the card, they jacked the minimum payment from 2% to 5%.Also most tripling our payment, imagine our surprise. Every payment was on time,now we have a big problem.They said tough pay it,which is just crazy,cause they went from getting all of their money to crap I don't know.
  • Chase Credit Cards
    Wanted to warn you all about using Chase Credit Cards. I did a promotion with them for 0% balance transfer and 8.99% locked after that. Have a $8k balance on the card, they recently jacked up the rate to 15.99%. I have done nothing but pay on time each and every month and more than the minimum due. I feel this company is very unethical as it seems most credit cards are lately. Avoid doing business with them. When they make promises of locked in rates, per their terms, they can break them at any time.
  • Bank write-offs
    Just a thought, but it seems to me that the banks are trying to force creditors into not paying their debt so as to 'write off' the balances owed. Banks win twice with the bailouts and the write-offs which they claim as a loss. Any thoughts, Clark?
  • Stop Paying Credit Cards
    What happens when you stop paying? How long before they stop calling? How long will your credit be messed up? We are thinking of trying a Debt Settlement Company??? I'm scared to do that after checking it out on Clark Howards page.
  • credit card racket
    just got back from the banruptcy attorney, guess what? even though i want to file serperatly because the 70,000 in dept is in my name, they still consider my spouses retirement. we have combined total income of 7300.00 that will be reduced next month by 24,000 a year. the attorney says we can file chapter 7(restructure)which he says we can pay it all bacl 1500.00 a month for 5 year! If I don't have it now where am i going to get it! Don't go to Barry and asscoiates!!!! they really don't care about you! Guess what not goig to pay my cards! Was doing fine till they jacked up the interest and payments! Sent them all certified letters offering a payment, no luck! I don't have anything so keep putting the liens!
  • what should i say to them???
    excess credit card debt. can barely pay minimums. owe more then we own. higher interest rates. Question is what should I say to the cc companies to try to get them to lower rates?? Last time we called we received letters saying no because we had made requests. We have no way to pay them off and no available credit to be able to tell them we are taking business elsewhere. Need help bad. wasting hundreds on interest rates each month. also two accounts are closed say they cant do anything. checked out credit financing but too afraid to not have credit for school loans needed. someone please tell me how i can get lower rates with nothing to bargain with. Thanks
  • Credit Card
    Clark, we have 17.000 in credit cards The highest interest rate is 27%. We keep paying and paying the balance is just staying there.So, we decided to take our 401k and just pay them off.my question to you is we are paying ourselves back over the next 4 years,plus the interest % is 3.75.Can I negotiate to ask for a reduction on the principle amount as an incentive for paying the total balance off. Please advise signed K. Cunningham I love your show..!!!!I want to buy your books as well.. Thanks you so much!!
  • CCCS DMP did nothing
    I just talked to a councilor for the CCCS DMP program. They wanted a $750 deposit to help me out and did nothing to lower my outrageous interest rates. No help at all. Heard on the Clark Howard show that they would work with you to lower your interest rate sometimes to 0. No such thing. I am barely hanging on and on the verge of bankruptcy, where am I going to come up with a $750 deposit.
  • Credit Cards- Now Huge min. pmt. incr. coming
    Same comment as the last two posts, rates on credit cards have been increasing, and increasing, and now, we just received an "IMPORTANT NOTICE REGARDING CHANGES..." from Chase Bank, that they are changing the MINIMUM DUE FROM 2% OF YOUR PREVIOUS BALANCE TO 5% EFFECTIVE AUGUST STATEMENT.

    Are they crazy, are they trying to drive everyone into bankruptcy, or better yet, which we are now contemplating, do we just walk away, do we offer them pennies on the dollar???

    We can not afford this new increase!

    We just met with our banker to get a loan to close out all credit card debt, which is in the process now, but we are seriously considering walking on our Chase accounts.

    This is not in our nature, we are hard working small business owner, with very good credit, but.....
    We are concerned of course what this would do to our credit rating, we think we know, but nowadays...

    Any suggestions please???!!!
  • credit card settlement
    we have a credit card that we are currently wanting to pay off, though it is less than the full amount that we are willing to pay, is that a bad thing? how can i deal with this and not hurt my credit score at the same time?
  • What happens when you stop payment on cc
    I have similar experience wih credit card companies as "laid off egieer" and just about ready to stop payment on one card that has most of my debt of 22K due to career issues. Chase has increased the interst on that debt for the third month in a row and refused to negotiate any reduction at all. The question is, if I do stop payment on this card, will this affect my open credit with other companies such as Discover which I use on a regulr basis for basic groceries and gas needs and pay off every month?
  • Question about CCCS
    I'm curious about CCCS many of the companies state there non-profit. Is this true or is it a complete farce. When I think of non-profit I don't think of getting someone out of debt...am I alone here? Non-profit organizations help the homeless,the sick,the hungery. I'm thinking it's a complete farce and that these cccs companies are getting paid by the big banks. That makes more sense don't you think.
  • I dumped them
    Both AMerican Express and Visa - Banbk of America refused to lower the interest rate and freeze my credit card accounts even though I have been unemployed for two years. I have done everything I can to work with them but they seem to think I have no other choice. They are wrong. I quit making any payments to them last month. WHen thye call threatening me, I told them to come to my house in person and we will talk. That was two weeks ago. They have uncollaterialized debt and will not collect anything from me.
  • You know, if you don't carry any credit card balances (or credit cards for that matter), then you don't have to worry about what issuers are doing.

    By borrowing money for consumer goods, you're making banks rich while keeping yourself poor
  • US Bank and others
    I am the first to admit that I have too much in credit card debt. However, I currently have a 735 credit score (which is down from 6 months ago.) Reason it is down? One credit card company closed an open line of credit for $13,000. This negatively impacted my debt to available credit ratio. What do you think happened then? Every credit card APR went up! What do you think happens next when my minimum payment triples on all my accounts? Hmm...maybe I stop paying them all together. Tell me how that is a solution that helps anyone? BTW--I checked my credit score. Nothing negatively reported, not a single late payment. However, US Bank raised my rate from 5.99 to 15%! Now, I am seriously looking at other options.
  • GE money
    I have been trying for months to get GE Money to help me pay a smaller amount per month and not keep adding the over the limit fees and yet nothing from them so now they are suing me. If they are participating in the program why won't they help me?
  • credit card
    My rates have also been increased; never been late and pay more than minimum. Now Capitol one sends me checks every day to use at a rate of 18% of course!! I am collecting them to shred and send to the CEO. The president needs to do more about this excessive interest rate increase now. What they are proposing is not going to help anyone during these trying times. I think the CREDIT BUREAU has way too much power as well!
  • NFCC.org web site
    Went to the site and could not find any articles about who is eligible to participate.
  • Send a message
    As a protest to how credit card companies have treated customers many are just simply refusing to pay . . . there is just something wrong with paying the public 1-2% on savings and loaning it out at 10-30% . . . this used to be called usury.
  • Bank of America WILL NOT!
    I have $19k in credit card debt, tried to do the 60 month program but was told I could'nt because they would have to lower my 10.99% rate down below 3% and they would not do that.
  • Credit Card-Call to action
    With Congress bailing out banks, insurance companies and car companies, it is about time to help consumers get control of their credit cards. I dont want help paying off what I owe, just a fair interest rate from the same banks taking bailout money of which I have paid in taxes. Citibank has raised my rates twice in the last year which doubles my monthly payments and the majority of it going to interest.They are taking it out of both pockets!
  • Credit Cards
    Seems to me that the entire thought process at these credit card companies is to squeeze us for every last nickel and then dump us. What are they thinking?? They are not giving anyone any incentive to pay off or pay down debt. The reward for paying off your cc balance is to have your credit line cut to almost nothing like Bo's post below. If you don't pay the debt down, they just jack your interest rate retro actively and sit back and collect unconscionable interest rates. This is one of the biggest con game/scams that has been implmented and our lawmakers let them get away with it, because it's just "business". Of course, most of the Banking Finance Committee in Washington is getting millions in campaigne contributions from the finacial industry. What a disgrace, but, no one seems to care. I think it's because Washington and the media have done such a good job of conviencing the public that this whole mess is our fault for "living beyond our means". If Washington wasn't "living beyond" their means for the last 30 years and spending our money doing it, we would be in this mess.
  • Thanks for NOTHING, Discover Card
    I took advantage of a 0% balance transfer from Discover and used most of my available balance. I paid on it monthly and paid it IN FULL (over $10K) prior to the interest 'kicking in' in late March. I did my part, but they 'rewarded me' by sending me a letter telling me my credit line was now going to be reduced to only $500.00. What a great company, eh? Tear up your card; they aren't worth it...
  • American Express dumb "offer"
    I have two Amex accounts, one with a $17,000 limit, which has a balance of $15,000. They have said if I pay it down $8,000 they will refund me $377, but my limit will be reduced to $9,000, with the same interest rate for one year. Is this a deal or what? Ha, ha! They changed my interest rate already this year plus decreased my limit from $25,000 to $17,000. I have been a good customer for 12 years, never late, always paid in full for the first card I had, now this is how they treat me! This is a business account, no bonuses, no cash back, etc. Duh!
  • Credit Card Debt and reducing it
    I have no expectations that ANY of the main issuing creditors will do anything for the consumers. Recently I called Citi after seeing their T.V. ad with regard to reducing their interest rate. FAT CHANCE....no way..these people are only interested in taking advantage of the interest rates.....INCREASING THEM!
  • One more thought
    Just wanted to add one other thought to "Z" post. Your right about the getting "fired". That's what happened to Corporate America, business only were looking for short term profits. Anything CEO's or Upper Management could do to show immediate short term gains so they could increase stock prices or get their bonus. Business didn't look for the long term success of the company, they only cared about "making their month", quarter, or year. If that required, outsourcing jobs to third world countries, closing factories, layoff people, or cost reducing the product, it didn't matter to them as long as the "books" looked good. If your competiton was selling to lets say Walmarts and you need to get your products in there, you had to "cost reduce" it anyway you could. It's not about "competition", its about selling out the Company and the Country. Washington looked the other way when this was happening. I'm not advocating any type of "protectionizm" but, there is so much more that went into this economy disaster than what the media and Washington is telling you. The economy didn't crash because people were buying big screeen TV's and computers, consumer debt is not a good thing, but, it's only a small piece of the puzzle that added to the crash. The problems all started in Washington and "monentary" policy and trinkled down to main street. 99% of the "stupidity and recklessness" is in the Capitol Building in Washington.
  • Big Picture
    JJ's big picture is right. Washington, The Federal Reserve, Wall Street and the banking industry will never change. Do you know why? It's human nature to gamble with other people's money. Wouldn't you do the same?

    If you gamble and bet right, you make tons of money. If you gamble and bet wrong, the government will bail you out. If you don't gamble, you get fired. Did you hear that? If you don't gamble, you get fired. Why? Because during the "good" years, everybody else is gambling too.

    Every decade or so, banks make really, really bad loans from a long-term perspective that are "good" for the short term (good only for a few years). If you are not following the herd during those good years, your return will be less than everyone else and you will be fired.

    As an individual investor, you can make tons of money with this pattern. Now is still a great time to buy financial stocks and ride up the next wave. Just don't get too greedy, because the next fall will happen.
  • Thank You!
    Brent, Thank you for paying off your debts. It tells me that you are an honorable and respectful human being. I agree with you - counseling status for 7 years makes no sense.
  • CCCS Experience
    I completed a CCCS program in the 90's and when I was done my credit had an "In Counselling" status that took 7 years to drop off after I had spent three years paying off the debt. I might as well have declared bankruptcy..
  • Why the hate?
    Brian and patdesign? Maybe I missed something, where is the bailout in this program? It's simply a plan designed to help people pay back exactly what they owe, While stopping banks from jacking interest rates and adding all kinds of additional fees to the existing debt. Why should the banks be allowed to continue these outragous fees and interest rates? Why just because our wonderful Congress, while taking campaign money from the banking Lobby, closed there eyes to what the banks were doing to consumers the last twenty years. Oh, I forgot, thats just good business right? If anyone was "stupid and reckless" it was Washington, The Federal Reserve, Wall Street and the banking industry. But, of course, history has shown that it is them that have never had to learn anything from the "school of hard knocks", they can just print "worthlesss" paper money, created and backed by nothing, our government can spend it into the economy at the tune of $4 Trillion dollars and it's all the "stupid and reckless" little people out there who have caused the problem? Please don't post and respond that it's everyones fault for getting themselves into debt. No one is advocating that going into debt is a good idea. But, what is done is done, and offering programs that protect people who are honestly trying to payoff their debt, what wrong with that? Oh, I forgot, it's probably that you don't feel like people have gottne punished enough for getting into debt in the first place.
    Do yourself a favor and find out what has really happen to our economy and our great Country. It's not people charging things and buying big houses that caused this. That's what Wall Street and Washington want you to believe, but conect the dots on your own.
  • Another Bail Out
    Brian, Your right. Another bail out for stupid and reckless people. By bailing them out they will NEVER learn.
  • bail out
    another great idea. bail out stupid and reckless people. the education received at the school of hard knocks is not soon forgot
  • I work at a CCCS agency and this is indeed a great initiative. The DMP is designed to get clients out of debt within 3-5 years, not necessarily lower their payments. This program is actually saving our clients hundreds of dollars a month.
  • I just signed up for a CCCS DMP plan two days ago. I assume this is the same thing? They are supposed to waive fees and late charges but not reduce the balance. And the monthly payments were reduced about 20 to 25%.
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