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May 12, 2009 -- Best and worst online retailers for customer satisfaction

Customer satisfaction from online shopping is slipping, according to a new tally from ForeSee Results.

But what's interesting is that some e-tailers are still doing a great job despite the overall negative trend. According to the Top 100 Online Retail Satisfaction Index, the business that provides the best online customer experience is NetFlix.com.

Wall Street analysts have long been bearish on NetFlix.com, but we've only had one single complaint about them on the show. They must be doing something right!

Amazon.com comes in as the No. 2 e-tailer. Meanwhile, Avon.com, DoctorsFosterandSmith.com, NewEgg.com and QVC.com are all in a four-way tie further on down the list.

On the flip side, the survey names Efollett, MarketAmerica, Etronics, UrbanOutfitters, ShopNBC, J. Crew and BlueNile, among others, as the worst e-tailers.

Interestingly, BlueNile is a site that Clark has in the past recommended as a place to buy diamonds!
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