Hear Ye All of Good Faith and Beware:

Recently I ordered a box set of DVD's through the Amazon website (The Wire - HBO / Complete Series). Instead of receiving the merchandise I ordered from Amazon, it was delivered to me by Amazon's representative "gr8dvdz" which is operated by a person named "Sunny B." The merchandise I received was defective (the DVD's had sound and picture Blips; and they were being played in a brand new DVD player. The DVD's also had adhesive residue on them from the packaging they arrived in; and one DVD was missing from the set. I returned the defective and incomplete merchandise, as requested, to "gr8dvdz / Sunny B."; and I was promised that my refund would be processed post haste. "Sunny B." also promised that he would compensate me for the return shipping costs personally.

I still have not received my refund, Amazon (who denies that "gr8dvdz" is their representative) is dragging their heels in assisting me with this matter and "gr8dvdz aka...Sunny B." has accused me of the following unethical behavior in my latest e-mail communication from him:


"First of all--your must behave yourselves and your manners when you are writing publicly

Secondly--we have sold you one set of DVD and not a car or truck or an airplane

Thirdly--if you buy something from a store and that product is not good and you want to return them--do you charge them for gas money ?

Four--You can write to CEO Mr Jeff or President Mr Obama --but what for-your case is really weak for what we have investigated ?

FIVE- We have checked your DVDs that you sent them-they are all working,in good shape and we believe that you have copied them and sent back to get your refund

and now we are going to fight for your every penny of refund and will prove you that you are a liar, a cheat and a fraud who just preys on genuine sellers"


If Amazon allows other businesses (gr8dvdz / Sunny B.)to distribute merchandise through their website, how can they possibly deny any affiliation with them?

This message will be sent to any website, posting board or forum that I can find to expose this type of behavior on the part of Amazon and "gr8dvdz / Sunny B." All potential buyers of merchandise from Amazon please read and heed this message. If anyone has any advise on how to bring this matter to resolution, I would greatly appreciate it being passed along to me.

Thank you,

Eddy A. Smith
easlks@comcast.net

P.S. I sent a letter to Jeff Bezos / CEO of Amazon; and it had been opened and sent back to me as "return to sender" mail.

I wanted to add the NEW Circuitcity.com
online only retailer to the list of the worst customer service folks.

Called July 31 on the telephone to order an Xbox 360 package. The price was quite a bargain compared to the stores. Placed the order with their customer service person. Was told that I would receive and e-mail confirmation. Never received the e-mail confirmation. I called several times and each time was told I would receive an e-mail. About 1 day went by, and low and behold got the e-mail and the customer service person put in my numerical portion of my address but not the street. I had to call back again and the other rep had to "intercept" the package, which meant they had to recall the box back to their warehouse. They told me they were sending out another one. I got a new order number from the customer service rep, but still no e-mails. I then called on Monday. Still no e-mail confirmation that the order had shipped.
Was told I would not be charged until the item ships to me. Tuesday I call again to check on the item and they tell me it's on "backorder" which means they ran out of stock. Now I ask the rep how can you run out of stock when my order was placed days ago. Not only did I not get my item, they CHARGED my credit card too. RIP OFF!!!!! I cancelled the order and demanded a refund. I am still waiting for the refund. I was told it would be here by Friday. If not I plan on starting a dispute with my credit card company. I guess legally I have to give them 30 days to issue a credit. So here I sit out my money and no item. Plus you get no customer service at all. All they keep repeating, like a parrot, is I apologize, I apologize. I told them that does not get me my item. The most they would do is give $10 off something else. Wow, $10 off. All because someone in customer service cannot take an address down. Customer No Service. Do Not order from them at any cost! Not worth all the hassle for nothing!

Netflix is great, I've never had any issue with them that hasn't been resolved. Newegg is also a good one - fast service. Same with Amazon. I also have great luck with speed if I order online from Wal-Mart.

They have great prices on lots of pet supplies. I love their vitamin products for my dogs and I've been happy with the quality of bird feeders they offer. they also have items not available in local pet supply stores. but they do have expensive shipping rates. I buy from them about 5 times a year. But always enough product to make it worth the shipping. I ordered yesterday morning and it shipped in the afternoon!

Rule of thumb... stay away from any etailer whose name includes 'America' as the second word in its name.

Zappos is by far the best website on the internet. I have ordered and returned clothes and shoes numerous times and have never had a problem. Depending on where you live, if you get your order in to them by 1 p.m., you will probably get your order the next day.

I purchased a lot of books from Amazon, but kept getting duplicate books! Weeks/months after I purchased a book, lo and behold another one would appear. I returned 2 such books and was refunded $2.09 due to restocking fees and shipping and handling. Now I purchase books from ebay or Alibris. No more Amazon for me!

Imagine purchasing 3 items. The first arrives in the wrong size and they eventually ship the correct one. The second arrives and it's the lower-end model (not the one I bought) and I had to ship it back before I would receive the one I actually ordered (still waiting to receive it). The third item is on backorder (still waiting to receive it). So that's 3 transactions in the same month, all of which had something wrong with them. Steer clear of TaylorGifts, Get Organized and their other e-tailer affiliates!! 3 Strikes in a row = out for good!

After doing TONS of research about diamonds, I ended up buying an engagement ring from BlueNile 3 years ago and the service I received was excellent! Maybe things have changed? The person on the phone was knowledgeable and helpful and there wasn't any pressure at all. They resized the ring for free since it was slightly larger than my fiancee's finger. We then got the ring appraised at 2 different local merchant and they both appraised the ring for more than $3k higher than what we paid. And my wife loves that ring to this day. Don't know why Blue Nile has gone down hill. They're still good in my book.

Zappos is great...stuff arrives FAST! Love Amazon...never a problem (dozens of orders). I love Buy.com prices and selection, but return policy is terrible...make sure you won't need to return it! I also love cafepress.com but shipping can take FOREVER.

Have dealt with them on numerous occasions, and have returned some things, never have had a problem with them. They have always been up front and on top for reliability!

Tried to buy wide-calf boots online from JCrew. The website didn't give measurements, and the boots were anything but wide-calf. Not as advertised! They could take a lesson from Zappos.

I have had great experiences with Buy.com using Google checkout.
I buy most of my electronics there.

"Interestingly, BlueNile is a site that Clark has in the past recommended as a place to buy diamonds!"

Maybe that's because he's never TRIED IT! Anyone else notice a theme of recommended things that turn up to be absolute pathetic trash? Just because your blogger buddies mention it, you don't have to latch on and sing praises the next day, Clark.