Clark: We filed a lawsuit approximately 4 months ago in federal court seeking class certification for the passengers of the 14 Carnival ships diverted from Mexican ports due to swine flu fears. Obviously there are many issues to contend with, but one involves when Carnival knew it would not be going to Mexico, and whether this knowledge preceded departure (4/26/09) of the ships. Any information (like that posted by TL @ 05/12/09 11:32:04 AM) would be helpful. Thanks, Mike Campbell

Can you advise what recourse we have now that we took our cruise to the re-routed itinerary to Oregon and British Columbia, RCCL sent us our future cruise credit certificates which are HALF of what we were promised prior to taking the cruise. The RETRACTION was made after we returned from the cruise.
HELP !!!!

We sailed on the Coral Princess out of Los Angeles on 4/26 on a 10 port 19 day cruise.
We were notified on 4/27 that all five of our Mexican ports had been cancelled. They substitued 2 of them with ridiculous stops( an additional stop in Nicaruagua and San Diego!)
The other three Mexican ports had no substitution at all.
We were offered no compensation. I would like to hear if anyone else sailed on that cruise and what they are doing to get some form of compensation.

I just think Carnival is the worst cruise line I have ever been on. I sailed with them last summer. The towels were gray and frayed; the sheets were worn thin, there were stains on the carpeting throughout the ship; the food was "cafeteria" quality. I was extremely disappointed and happy to get off of a diry ship where the service was lousy and customer service was zero. I'll stick with Royal Carribean!

Whilst on the phone lodging formal complaint re: Corporation's customer service handling, the Carnival Representative informed us that Carnival in fact did know before the 4/26 Splendor sailing left LONG BEACH that we would not make the Mexico ports (and yes, we have her name). Further, if there was such an "epidemic" in Cabo where we were not allowed to utilize the guarantee and leave, how come the passengers from the Mariner of the Seas (who by the way, received up to $350 OBC during their cruise) were OFF of their ship out frolicking in the sun, riding jet skis 'round the Carnival Splendor?? At the time, our large party on board the Splendor accepted and understood the itinerary change and remained on the ship for the cruise duration then made the best of the cold, rainy, windy, dreary cruise in our shorts. The crew worked so very hard to accomodate - HUGE KUDOS to them! However, upon arriving home, we became disappointed to hear that other cruise lines were offering atleast some sort of compensation to passengers as a goodwill gesture, and much worse was that the Carnival Corporation was offering future Splendor cruisers huge compensation. I mean c'mon folks, you'd be a bit upset as well if you had saved $$ for over a year to book higher priced balcony cabins and future cruisers were being offered FREE upgrades from interior, along with large amounts of OBC, AND they got some great ports like Seattle and Canada! Future cruisers that did not want to cruise in the cold, were given the option to cancel for refund and 100% future cruise credit! What the heck, Carnival? This clearly proved to us that Carivore could have cared less about our sailing - they had all of our money and then some that we had to spend captive on board! Very poor customer service. Our large party of 11 will now be booking with Royal Caribbean on Freedom of the Seas (balconies and Junior Suites) for the Western Caribbean cruise that was tentatively planned on the Carnival Dream... no thank you, Carnival.

We have cruised many times with Carnival and have had great customer service. I feel that their decision to avoid Mexican ports was in the best interest of the passengers.

Brian, I somewhat agree. I empty my scotch in another container disguising it. And it has always been in my suitcase when it arrives in my room. I never lack for a scotch and water when I want one. Also, I book shore excurtions online before the cruise. And I cannot believe the hoards of people who get all worked up about buying high dollar pictures of themselves. Everytime you move somebodys taking your picture to sell to you later. I never buy. To be honest, when I purchase my cruise, that's it, I'm done spending money on the ship. As far as the flu thing, way overblown. And sure, the cruiseline is going to try to wiggle out of there responsablity, hidding behind there fine print, instead of just doing the right thing. My 2 cents.

between cruise lines and cell phone companies it is hard to decide who have the best business plan to screw their customers.

You mean that the option to be dumped at the first port of call in mexico is a seriously considered option for passengers? You mean the cruise line didn't know prior to leaving the u.s. that they didn't already know what they were going to do?

of course they knew. they just didn't want to say anything and have to really honor their guarantee, because who would want to sit on a cruise ship, fight crowds to eat mediocre food, all for the privelege of paying sky high prices for a beer and constantly pressured every 15 minutes to buy a drink or spend some money on overpriced excursions. no wonder people are jumping overboard on the high seas!! they won't even let you sneek a can of pop on board because they want to sell you their overpriced stuff.

that is why i quit going on cruises 5 years ago. the cruise lines are now just an extension of the airlines (grayhound buses in the sky) and are a slow boat from hell to nowhere. I may still fly, but at least the misery is over usually in a few hours.