I am retired in Mexico and my Social Security is auto-deposited into a checking account in the US. I have used a WAMU debit card to get pesos from my WAMU checking account for years. Wamu charged a 1% foreign transaction fee, and the foreign owner of the ATM charged another 1%. Chase took over WAMU recently, and in addition to raising their portion of those 2 fees to 3% they have added a currency exchange adjustment which in my case amounts to a combined total of more than 10%. This is not due to currency price fluctuations, the ratio hasn't moved by more than 2% or so either way from 13.25 to the dollar in some time and is overall pretty stable. This week Chase adjusted my exchange rate to 11.58 for no reason that I can see but pure theft. I called them today and was told, politely, to suck it up and move on. Shame on Chase.

I have been with Chase for way too many years apparently. To CHASE: Do not offer people 0.0 % convenient checks and then charge them a 2.99% Promotional Summary Fee PLUS 75.00 for a use check fee! Butt-heads!
And as for your Foreign Representatives, I asked one of your "lying tongues" if he was English "Yes". As he continued to speak, it was clear that he was not an Englishman. I could barely understand him and then interrupted to ask if he was an Indian from India, "Yes". I don't even think he understood enlgish!
Here is how he sounded. A behbeebeahbleakeylah-blah-blah-blash-blah. Geesh! Corporate America??? Liars. Good riddance, glad to be FINISHED WITH YOU! Don't call, don't write and as sure as you are UN-AMERICAN, don't even think of trying to send out another offer. Just so YOU know, YOU got greedy--YOU then loaned to the uncredible (like Congress did with you and many other Corporations) and now YOU are trying to bully your long time and good paying customers! IDIOTS!

They increased the minimum payment by 150% without an option out, closed the account without warnings.

http://www.youtube.com/watch?v=fxv_ubybY-o

Chase is charging me $30.00 a year for the privilege of using their Mariott rewards visa card. Last year when I complained they offered me 10000 points. This year, they are offering nothing and say I will have to cancel the credit card and reopen another Chase card. Of course, cancelling the card will affect my credit and I will not open another Chase card. Any suggestions? I don't have any other points cards and am not sure if others charge these ridiculous fees. Thanks!

So mulling over my own recent change of terms from Chase, I remember from my small business days that I had to pay the bank a percentage of every credit card purchase- anywhere from 2-5% depending on the card used (MC.VISA.AMEX.Discover). These companies have interchange rates that they charge banks, but the merchants pay the banks at a higher percentage.

SO, not only are the consumers being hit, the banks are still making margin on the merchant fees on top of the interest and fees consumers pay. Granted, people are charging less these days, but they have been racking in those fee margins for years.

In addition, they will eventually have impact on customer base. You can't screw millions of customers and not get back what you dish out. Example: I know a doctor, makes big bucks, uses his visa to by office supplies for private practice. Charges 20-30K a month, min. Pays the balance, so he doesnt pay interest. Well, they closed his account. Wasn't profitable they said. OK...so he then moved EVERYTHING from chase. Bank accounts, mortgages (yes, plural), investments, the whole 9 yards. Someone at chase didnt look at his big picture, ie. total impact of his being a customer, which was VERY profitable for them overall. This is way banks are running, just cutting off their noses. Guess that's why they can't wake up and smell the coffee, eh? Exec bonuses, tarp money, screwing customers, all adds up to a bust eventually. Come on Karma, give that chase some of the threefold they are dishing!

I was a happy WAMU customer for years, then Chase came along. I have paid double payments on my credit card every month and never been late a payment. But they doubled my interest rate, upped my minimum payment and moved my payment date causing me to have my first late payment ever (1 day!) using that as an excuse for not having to negotiate with me. Bye bye Chase!

My Wamu credit card account was aquired by Chase. I went online to schedule a check payment via the web and, according to them, I didn't type in my account number correctly. I had sent in my payment, but was worried that it might not arrive on-time, so I was doing the online payment just to be sure. When they ran the transaction, they got an "account not found" error, assessed a $39 "late fee" and jacked my APR to 29.99%. It turns out that my original payment had arrived on-time so I called them. They said that, according to the credit card agreement, they could do what they did because of the error, regardless of whether or not the payment was late. Of course, they refused to negotiate. I'm done with them. I transferred the balance to another card and will never do business with them. I will also be telling this story to everyone I know.

I work for chase and am currently still with them till this job crisis ends..i lost all respect towards the practices that are done, from control groups to fees and changing cycle dates that cause card members to fall past due to rip them off 35-39 dollars a month...one word describes chase and its shady.

Does this mean we have to ask for it or will they automatically refund the amount. What about the interest rates they raised through the roof on fixed interest accounts?

Clark forgot about the part where Chase raised the monthly repayment on those cards from 2% to 5% per month, creating undoe hardship on its cardholders. It was an attempt to make them take their offer of double the interest to keep their repayment percentage at 2%.
There should be no bailout money given to Chase, and Dimon should be fired.

Chase isn't done with this. Several class actions suits, and it's going to cost Chase much more in the long run than they would have made with the bogus fees. Let's hope they don't find another way to pass it on to the consumer.