So I've been with T-Mobile for about 4 years, had a family plan for that long. Our second contract term expired in July, and I had no desire to sign another one. However, t-mobile called with a special offer, and now I pay 69.99 a month for unlimited calls for two lines. I also got a discount on the sidekick and g1 plan, and only pay 20 each for both. Go T-Mobile! All in all, I pay about 120 a month for unlimited everything on two data using phones, which is impossible anywhere else.

I'm a few months into my 4th year with TMobile, beyond the contracted 1st two, as an AK resident.
When I signed on for service, during visit to DC area, made it clear I live in AK, out of TMobile's standard coverage area; the response, was "no problem". Now, with all friends, family, etc having my #, received an unsigned/undated letter from TMobile, saying they don't want my business anymore, since I'm "roaming" too much.
When queried, TMobile's customer service people state:"...business decision...too bad..."

This is the fine print on T-Mobile's Unlimited Loyalty Plan:

[{{ Limited-time offer; subject to change; non-transferrable. Unlimited Loyalty Plan Terms: Unlimited features are only for direct communications between 2 people. Domestic only. Plan does not include messaging. General Terms: Offers available only to current customers who have been on qualifying post-paid plans for at least the last 22 continuous months. $35 per line activation fee applies to new lines. Regulatory Programs Fee (not a tax or government-mandated charge) of $.86/line/month apply, taxes, fees, and other upfront and monthly charges may apply. Taxes approx. 6-28% of your monthly bill. Bill Credit: Subject to credit approval. New 2-year service agreement required. Number must be ported to new qualifying line from another U.S. wireless carrier; allow up to two billing cycles for credit. Abnormal call patterns: Call duration and/or your continued eligibility for service or any rate plan may be limited or terminated for (a) consumer protection purposes, (b) abusive conduct or abnormal call pattern(s), or (c) significant roaming. Your primary use must be within T-Mobile’s owned network coverage area. }}]

You are getting a 2 year contract with this plan, if you take it.

Tmobile is denying that they have such a plan. Called today

I have been a customer of T-Mobile (SunCom before it was bought) since 2001 and have never been late on my bill. I was told that I was 'not eligible,' however, nobody at their company seems to be able to tell me exactly why this is. In fact, they do not know what the specific requirements are. (or so they say) What is most frustrating is that my parents, who have been with them for less time, are eligible. When I ask about this the only response I get is that it is for "select customers." The only difference between my husband and I's lines and my parents lines is that we use more minutes. Perhaps they are not offering this to people who would actually benefit and only to people who really wouldn't use the minutes anyways, thus having T-Mobile benefit more? Hmm..perhaps another phone call to customer service is in order (as if it would do any good). Anybody else have similar situations to this?

May be I should call it no custumer service. We did not have any luck with this company so far, we have been with them for over 2 years now and it all started with coverage and roaming. Our first trip to Colorado, we could not get our phones to roam as there was no T-mobile coverage there. The reason we were given was that they had no roaming agreements with Cingular in that particular area. Well that sounds Ok. until our nest trip to another state and another state and we got the same answer. So if you were sold on a free roaming plan, guess what, they do not have a lot of roaming agreements in place (at least two years ago they didn't). Then we had an issue with dropped calls at home, where we had a very weak signal to start, and the phone will not pick the siganl from another company, because again they do not have a roaming agreement for our area. Fine, we learned to live with that, because like many we have tried other carriers and they all have their issues. Until a few weeks ago, when we had to take a defective phone back to the store, where they told us that we have to go through customer service and they dialed the number for us. This phone had issues from the time we got it back in Novemeber of 08, but like many we are too busy to deal with this (good thing these days) and when I took it back to the store, a T-mobile employee would open the back, check the phone replace the battery and give it back to us, where it would work for a few weeks. On the phone, they tell us that we need to ship the phone to them but they will have to check the phone and if it showed physical or water damage, we will be charged $100, which I really did not like, but the rep. did all his diagnostics and assured me that the phone is not showing any water damage. Here is where it gets very interesting, we come back home, we place the phone on a shelf for a couple of days until we got the new phone and the return box, where I took extreme care following their instruction to replace the phone and package it. After all this, we are told now that we have to pay $100 because the phone has water damage. No luck getting a resolution through T-mobile, we are going to the BBB.

I have been with T-Mobile since they were Airtouch and maybe even before I just can't remember the company's name that far back. I was told I was not eligible due to my region. When I told them my neighbor 3 doors down told me of the offer; I was then told it's not available to everyone at this time. I expressed to them my disappointment in my neighbor a 5yr loyal customer vs. myself at least a 10yr loyal customer being able to get a plan that I don't qualify for - T-Mobile did nothing so we are looking at Sprints everything $99.00 a month.

My mother just told me that she has been with T-Mobile for over 22 months and they are not giving the option to all customers! T-mobile is sending out letters to those they want to choose! T-mobile is also saying that you can't be late on your bill and then there are other qualifications. So please e-mail me any and all details if you were able to get on board with this plan! They didn't give her the plan because of some other discount that she have with MaryKay! We have a family plan with 4 phones and I am paying $95 per month for my line! This would be an outrage if we couldn't qualify! This info was given when talking to a rep over the phone! PLEASE HELP US OUT WITH THIS! E-mail me at stealth300@hotmail.com

SOOOO glad I heard Clark's 5 Mar '09 podcast. Just called and changed my plan from unlimited @ $99.99 to the $49.99 unlimited loyalty. Just had to add txting for 4.99 and I cut my bill down by $50 a month!!! WOOOWEEE

My husband and I have been with T-Mobile before they ever became T-Mobile. We are on their "family plan" @ $99.99/month. We also added my parents for an additional $9.99/month each. Switching to the "loyalty plan" would cost us a LOT MORE since each family member is charged $39.99 EACH!

Well I pay about 42$ a month now. I might think of switching if it was cut and dry 50 amonth plus taxes but it's not so I will stay put!

I just called T-mobile. I have been with them for years. I had the unlimited plan for $100.00 a month plus taxes. The recording as you wait for the operator tells you to ask about the deal. I now have the same individual plan unlimited calling anytime for $50.00 a month and I accepted the $4.00 a month for up to 400 text messages and some number of photo sending for $65.00 including taxes. Thank you Clark,
John

It's about time a cell company rewarded loyalty. I'm with AT&T and every offer I get from them is with an additional line of service. How many people do they think live in my house? Everyone who is old enough to have a cell phone has one!

I called them and went on the website... the $50 loyalty plan does not appear that it applies to "Family" plans.