Only one HD line when promised 2. We were able to use 2 lines for months and then told we could have only one. We can not watch and record on HD as promised even though we are required to pay full price. Tech after Tech was sent out knowing full well that we were too far from the signal but for months they kept promising that our service was corrected. Of course it never has been corrected. These are stall techniques ATT uses to keep you as a customer.
It is very difficult to get through to service and then the phone tech reads from a script and does not listen to past service problems and tries to start as if we have never had a tech to our house. We have had a tech to our house 6 times in 9 months.
It appears that the goal of customer service is to sell more product rather than solve the problem. This may reduce complaint calls but ruins the reputation of ATT.
Frequent failure of receivers. Reconditioned receivers are used and fail again and again. We have had numerous boxes replaced in just 9 months.
Frequent need to replace remote's batteries. The remotes drain batteries like no other electronics we have had.
ATT ripped out all our Cable lines and kept them leaving a mess on the outside of our house. Is their objective to make it more difficult to go back to cable?
Before even thinking of using ATT UVerse, make sure your neighbors that are very very close to you get an acceptable signal. Don't be the first on your street. ATT technology is not there yet but their sales will try to push it.

i am hard of hearing i am trying to change the address to and from this address to blacksburg s.c.

WOW! Internet, Cable and Phone was rated the top in Consumer Reports for bundled telecom services, Internet service, Phone service and Television service. We operate in areas of Chicago, Cleveland, Columbus, Detroit and Evansville (Indiana). Check us out online at wowway.com

been without phone for two days. Reported as a problem and nobody has any record of original call. Service from 12pm-330pm called again on cell phone purchase price twenty dollars and 20 for minutes to talk. new time frame 12-5pm called after 5pm no show now 12-6pm onceagain cgange 12-8pm

Was ATT/Bellsouth customer for decades. Lost phone & internet service, & was told they would check outside lines for n/c, but would charge $85 if in home repair visit necessary. They only inspected outside lines, charged me the $85 anyways & refuse to waive! Am sure it will be time consuming ordeal to resolve. After 2 weeks without phone or internet, have changed to Comcast bundle. So far, excellent, well trained technicians, good customer service & product performance. Huge improvement over ATT!

We have had service through Charter for over 20yrs. Dec 2008, we signed up for a digital package. In Jan, we received a bill showing that they had increased prices of the package making our bill over $100/month. Since this is out of budget we took all their equipment to the local office to turn it in & change to just basic + internet. We received a receipt and were told they would be out to shut off the digital.

That's when the trouble started. The tech drove out 3 times (I've been home & viewed him). He pulls up, does nothing, & then leaves. We have called customer service 4-5 times b/c they had not put it in their PCs that we turned in the equipment. Then customer service kept trying to say they'd have to charge a service call ($100) for them to get the equipment & take us down to basic.

We have proof showing the equipment turned in & they did not come in the home to turn the digital service on so it is not needed to turn it off. Soon after they got it in their PCs that we turned in the equipment. Yet, they are STILL trying to charge us for a digital package & continue to stall actually changing us at the pole.

On 02/23, we received another statement claiming we had the digital package & should pay the digital price. My mother contacted them again. I was awoken w/ them on the phone having my 58-yr-old mother upset in tears b/c they were hard-balling her saying we had to pay the digital price & a service call so they could come inside to "check that the basic cable is working."

At this point I took the phone. After they told me that they would downgrade us upon us allowing them in our home I asked to speak w/ the supervisor. I explained to the supervisor that I knew they did not NEED to come inside our home along with the issues we had. The supervisor was quick to get rid of me. Stating he would credit us then switched me to their Cancellation Department.

I was connected w/ the cancellation depart. I told the woman the situation & canceled the cable TV. She backdated all charges to Jan 29th. Also, telling us that our internet would go up to $54.99/month since we canceled our cable service.

5:00pm we receive an automated call confirming a service call to cancel the service today. I confirmed the call in hopes that they will cancel service and we can terminate our connection with Charter TV. We have internet w/ them but are seeking another carrier.

I'm disappointed. They have been good as long as we were upgrading. But, when we have to downgrade there has been nothing but hassles. I almost feel scammed. Like they wanted to milk more money & come into our private home unnecessarily.

Time for the FCC and state's Public Service Commissions to mandate opening cable companies up to some competition. I had a 'special' price for cable/internet, and when it expired gave them a chance to save the business. After transfer to 'customer retention specialist' was told no, only way is to reduce service. I am bombarded with much better offers from satellite co's. The only thing this person was a specialist in was ticking me off. I am going to give satellite and phone company a shot. I have been with cable 20 years. They can kiss my wallet!

I have Mediacom family cable, and it's terribly over priced. I get 77 channels/stations for $63.00. Half of them are public broadcasting. Well laess than a half, but many are public service announcements. Just a station with no sound, just text scrolling from top to bottom.
I have a hd televison, however the cable company wants an additional $10.00 a month for a box which would make my bill $74.00.
I called to see if they could do something about my cable bill, because it's pretty expensive, however they tried to get me to purchase a combo package deal, 'cable/internet/phone.'

We only have Mediacom in our area. No competition whatsoever. They have increased the price every year, however the government will not step in to do anything about it.

I have had Comcast bundle service for 2 years and have had 28 service calls!!! My main issue has been loss of internet and phone service for DAYS at a time!! Then having to call for service on my cell phone and having to pay for all those minutes on hold and being transferred to from rep to rep! Finally after a very lengthly call to Comcast this month I demanded that they credit my bill since I was paying for many days of service that I clearly was not receiving. My credit was $135 for all that time...not enough. I am moving and will not bring Comcast with me!

After years of Comcast cable,the signal wasn't clear and continued interruptions so I called and a rep came out and blamed the line. Now that doesn't make sense after all these years. Called again and the guy climbed the pole 2 diff times. Reception was not better. Finally I wrote letters to the Commission - got immediate attention but too late, switched to The Dish which would be great except yes storms do affect it. The gal lied and now my bill is going up in a bundle pkg and I never wanted long distance to start with. Can't these companies give us a straight answer and a break? I just got my salary cut 40% -- I don't even need all this and now I'm in a contract! Who wins? Not the consumer and I'm paying the bill!!!

If your cable co. keeps playing games with you get in touch with the Attorney Generals Office in your State & I'm sure the matter will be resolved

I am in the process of changing our sevice from Qwest to Cable One. We are bundled through Qwest. I have been trying for six months to get my service with DirectTV separated from Qwest DirectTV can't do it until they get the release from Qwest. I got so fed up with them on the second three way call I told Qwest to cancel everything ASAP. We are going to stay with DirectTV and go with my phone and Internet with Cable. We had the Cable here when we first moved to this area. It was fine, but my husband missed his favorite channel (Nasa) on Cable, so we went back to DirectTV. I hope I did the right thing. I'm not happy with Qwest and there lousy Customer Service. I would pay more if we had too. I just want it my way not their way

My sister has had the same issue as Ronda, with Comcast in Houston, TX. They endeded up cutting her cable and charging her some humongous penalty, after she had tried to talk to the cust svc manager for a couple of weeks. What can we do?? Wait til they screw enough people that they drive themselves out of business???

Previously had Dish Network and switch because rising prices, and wanted to save and get a DVR.
I switch to AT&T U-verse with internet. Best move ever, service is very consistent, the customer service is great. Whe I had trouble the service came out ASAP. I receive all the promotional discounts and freebes as promised. We love U-verse better than Dish. The DVR is well worth it. The prices are steady, no signal loss ever.
Thanks U-verse

LIVEING IN A RURAL AREA OF GA I HAVE NOT SET UP MY I-NET PROVIDER,BECAUSE ALL I HAVE IS THE PHONE CO. TWO SAT. SERVICES AND CABLE. THE PHONE CO. CHARGES $20-30 WHERE IN THE PAST I WAS PAYING $10 WITH THE SAME TDS SERVICE, BUT A DIFF. STATE AND AREA. THIS CO. JUST OFFERED A 2 BUNDLE FOR PHONE AND HS INTERNET FOR $35 WHICH BRINGS IT INTO AFFORDABLE FOR PHONE AND INET. SMALL CO = TOTAL CONTROL WHEN IT COMES TO PHONE AND INTERNET PROVIDER. NO ONE ELESE WILL COME INTO THE AREA BECAUSE IT WILL ONLY BE 40k POPULATION THEY WILL SERVE AND HAVE TO USE THE LOCAL PHONE CO LINES FOR THEIR 800# SERVICE.

Have had Bright House for several years and about two years ago got a bundle with telephone and internet. Wonderful customer service. They are the best!

I also saw the WSJ article. Decided to cal Verizon on my existing DSL. I have been paying $21.99 for the slowest DSL. They gave me the same service for $14.99 after I called. They also have Freedom Value unlimeited phone service for $19.99. Neither are part of a bundle.

I have Verizon DSL and phone - with separate DISH service. I LOVE DISH, and I've had Verizon for 10 years - would love to bundle - BUT Verizon uses Direct TV, which I don't like ..... so I stay separate ! AND .... I HATE HATE HATE AT&T ! Ever since they took over our cellphone service from Cingular, it's been horrible, more extra fees, awful customer service and just all-around lousy! In So.Calif. those are my 2 best choices, so I choose to stay the same until something even better comes up. Anyone who can advise better choices, feel free.

I have had AT&T DSL service since they first began offering it. Customer service called in December to see if I was happy with it and by-the-way was I interested in upgrading my DSL and bundling it with more phone service for $5 less per month. Sure, why not. Two support calls and two repair visits later, the repair technician figured out that I can't get their extreme dsl 6 because the phone lines from the end of my street to my house can't handle the speed, no one knows when these intown lines will be upgraded, so I cancelled the order. Two more support calls to try to get my service back up to the original speed and I cancelled and switched to Comcast.

I'm still wondering. No reasons by Clark and comments indicate CAUTION !!!!!Thanks

I have had comcast for three years, i bundled. I never had a problem until I decided to get rid of some extra channels and the dvr and go back to the $99 bundle. I was told it was no longer available which was a big lie. The cs rep was rude and insisted there was no one else I could talk to. I went on line and found a link to someone in corporate office and got a call on New Years day agreeing to make the changes I wanted and a bunch of apologies. The change was made as promised. It took a lot of my time but I was not giving up. And I made sure that I mentioned the rude rep by name several times and let them know that he personally could have lost them a good paying customer. I also gave dates and the time I spoke with him.

...Time Warner in Ohio is ok...there are no choices with any other cable, and my city supervises them...they are not perfect, but $40 each for TV, internet and phone...ok by me. I do not want satellite dish, they start cheap and jack up fees and prices once you have that trash tacked onto your house.And fixing it is a do it yourself game, when temps in Ohio are -19 wind chill. TIME WARNER is ok.

we have had the uverse bundle since it came out it was a nightmare the guy took 8 hours to install it, then we were not given the promotion we were promised and since they did not send a confirmation letter of service we had NO recourse, we immediatly canceled the special cable chanels we were promised,(because of the price) but they continued to charge us over 40.00 a month for 10monthes!!! not to mention we not only lost our cable on a daily basis we also lost our phone service it was interupted do to problems with the new program.. It was a nightmare they do seem to have worked most problems out but i do not trust them and there billing practices. I went as far as to talk with the person running the part of cable for southern calif and she could not even help me. Just beware any promises they make see if you can get it in writing. It is criminal how they run there business but once they install the uverse its a pain in the neck to change over and they know it and bank on it.

I had added services to my AT&T bill from another company that I had never signed up for. AT&T said they couldn't even talk to me about those charges- I'd have to go to that company. I've wasted 30+ hours trying to get things in order. AT&T "customer service" people will just bump you from one person to another for hours if they don't want to help you...

If you want the worst customer service and a cable company that could care less sign up for Charter. If Charter is your only choice for service, use rabbit ears. Much less frustration.

Hi Guys: Cox-my husband worked for Cox for 25 years. From having a couple other cable co's. from moving- if I could I would - Pick Cox. Their customer service is tops, their reception the same and they treat their employees with appreciation. Cox is a classy co. Living up in OR, in a rural area, we don't have many choices, but Charter for Cable- yep, Charter service is mediocore, the customer service has improved over the last few months (at least I am not trying to communicate with someone from the Philippines or Asia.) But, I wouldn't rate them high. Plus, word has it that Charter is having great $ problems, so? On Cell phone service - all this bundling, etc... is a nice idea if you live in a large city, but if not- throw it out the window. I have to have a land line, although I use Quest for LD and my cell works only intermitedly at home. Verizon has been excellent to trying to get me better reception, but priorities are not here on the Oregon Coast. I like Verizon and have had them for 6 years, but I may have to change, we'll see.

I just had this installed last week and I am happy so far. The technology is advanced and service seems great and it's less expensive that Comcast!

I had some problem with my Comcast connection - dropper video and audio. They sent a tech out and he removed an amplifier that Comcast has installed about three years ago. Imagine my surprise when I got billed $33.00 for the service call. I guess we have to pay for Comcast to fix their own equipment when it breaks.

Clark needs to retract the best providers are AT&T and Verizon if there are no positive feedback about them. People trust your opinion and believe you have info to back up your claim they are the best.

I'd love to drop cable but how can we then watch all that matters: CNN, HLN (Clark!!!), HGTV, Comedy Central? You can keep most of all the rest.

I lived in the Clearwater area in Florida and we had Brighthouse network system. It was the best service we have ever had, cable, internet, phone for 106. per month. How I wish I could have brought it to Alabama with me!

My husband has made a deal with comcast cutting our bill in half. It is our only cable company and the competitor is qwest, which has dsl. I think you can make deals, but you have to be willing to switch it off if they won't come to your terms. By the way, this is only tv and internet, not the full bundle.

Charter works great for me, but someone i know 4 blocks from here said he has terrible service...bizarre.

Why can't I decide the channels I want to watch. I hate home shopping,sports, and informircials, but this is what is on and I PAY FOR THIS...ugh. why? I have basic cable because I refuse to pay for big cable.

Living in a rural area is the worst. You have Hughes or Sky Blue satellite system choices. Neither is very good. Very limited streaming available and very sensitive to weather conditions. I upgraded on hughes 3 times and still have too many outages. 2 years of problems and I'm on the latest and supposedly best system, the 9000. I had so many problems with the 7000s, that when I said I'd give the 9000 a try, I got 2 free months and a no contract deal. It still is not that great. Outages abound. I still have to pay for phone, cell phone and I don't have TV at all. There is no perfect service!!!

Ask who oversees the cable company for your area? Regulation and help is needed!!!!

Charter, my only cable provider, has Charter Rewards--only if you sign up for the service. Otherwise, you do not get the POINTS that you earn with paying your bill! (Remember the S&H Green stamps or the Top Value Stamps of several years ago--if you do not use them, it is your fault! I asked, you cannot receive a monetary discount for not using these points! Remeber my questions about the regulation of these services? Who loses--the customer?

My Comcast bundle bill is $98 per month. The phone and internet are great. The TV cable gets lots of channels, many in HD, but not ESPN, Fox News, CNN, HBO or the like. Since we are unemployed, this seems like the best value out there. Anyone have other ideas?

i have not been charged the amount i was told. it is different everytime. i go to the at&t center every month, they don't care. i call from their phone, most people are kind, but nothing ever gets changed. i dread opening my bill each month.

What are the names?

I to signed up for the ATT bundles,i got my first bill an like to have fainted,my bundled that was stated when i called two people on the phone which both said the same price,now my DSL was set to the highest one which i have called an gotton taken down to the lowest DSL,so now when am i going to be credited on this,they said credit but haven't seen it on their site in my account yet.

I was hoping to learn the names of 2 best bundle providers, but after clicking on "These 2 companies are your best bet" I got the COMCAST story, instead.

had comcast for 1 year new ser.at set price then went up by $20 tried to reason, not.change to direct tv for 1 yr. $ went up $20. plan to not pay $20.through july,cancel and watch HD on air waves reg TV.I'v had it.

My mom is thinking about bundling her services with Cox cable. Pros? Cons?
Thanks!

I have to give Kudos to Bright House Networks here in Orlando. I had such a hard time getting AT&T to "give up" my phone number to the point where I had to call the PSC and complain. The sales associate at Bright House was with me every step of the way. I have had BH digital cable and internet with them for 8 years with very few problems, even during the hurricanes of 2004. I am extremely happy with their digital phone service.

U Verse team came last week and were here 5 hours putting in the new UVERSE system. When they had diabled Comcast and had drilled holes in my floors for a router and a new line, and were ready to leave my home - they told me "so sorry, we can't get a uverse signal!" They took all their equipment away and now my cable is snowy and we have no info about when UVERSE will be ready. Total rip off if you ask me. Here's the kicker, we have no UVERSE yet we live at Emory - clearly within city limits - where UVERSE should already be signal ready!

I, too, signed up with AT*T for the bundles package and was quoted $110 for all three services. My bill has never been consistent. I have been charged from $143.90 to $185.00 and every time I call to dispute the bill, I get passed around at spend an average of 20-45 minutes trying to get an explanation. They promise to note the account, but the next time you call they say they have no record of where I ever called and it is so exasperating I could scream. I hate this company and would never recommend it.

Customer beware. Charter is absolutely the worst. The are customer none care.

On my most recent bill, I noticed that movies channels had been added to my service without my request or even input. When I called, I was told the "promotion" was cheaper than what my increased bill would be. so I had movie channels added which I don't watch. And what will happen when that promotion ends?

Feel lucky that you have a choice, I can only get Comcast or Surewest and they are both rated low. I wish I had a choice of getting Verizon or ATT.

WOWWAY if it is available in your area. I called and they lowered my bill w/o fuss.

It is hard when you don't have other options, where i live charter is my only choice