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Dec 16, 2008 -- Banks punishing even good credit risks with decreased limits

CLARKONOMICS: Our Consumer Action Center has been getting tons of calls from people complaining about big run-ups in interest rates on their credit cards and their lines of credit being greatly reduced.

In fact, one call came from a listener who had her interest rate raised to 58%! The old high we'd heard was around 40%.

Of course, this only affects you if you run a balance, which is around 70% of Americans. Banks used to love customers who only made minimum payments every month. But now they're getting very nervous after seeing a trend of minimum payers going into default.

So the banks are punishing everybody. Even if your credit is solid and you pay your balance in full each month, there's a strong chance that your limit will be cut. Incidentally, new stats suggest that only 10% of Americans paid their bill in full every single month during a 12-month period.

A top economist named Meredith Whitney predicts that credit limits will be shrunk globally by $2 trillion over the next year and a half. So follow Clark's advice about dormant cards (aka "back of the wallets") so you're not left without any credit cards to use down the road.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • We have to do something !!!
    If we read all the other postings it looks like almost ALL OF US , are facing the same situation This clearly means, that the banks are not using the Bail out Money for what it was meant to be.
    Is there a way we can find a CONSUMER PROTECTION AGENCY to go to with this case ?
    Is there any kind of Consumer Agency or Government Agency that will prosecute this Banks because they are TAKING ADVANTAGE OF THE TERRIBLE ECONOMIC SITUATION, THAT THE COUNTRY IS IN, TO MAKE MORE MONEY ???

    We find ourselves trapped in this vicious circle, without knowing what to do, or how to get out.

    SOMEBODY has to do something, and SOMEBODY has to put a stop to this situation of the Banks taking advantage of their “customers”.

    If someone has an idea, or knows how to prosecute this banks, LET'S DO IT.! WE CAN NOT JUST STAND STILL looking how they are breaking the country apart.
    Probably they are actually MAKING MORE MONEY NOW, THAN BEFORE !

    I think that talking to our Congressman is just not enough.

    Clark, is there a way to forward all this postings directly to the White House ?

    Is this legal ? Can they just TAKE ADVANTAGE of the Economic Crisis to actually make MORE MONEY after they got Bail Out ?

    Is there any way to SUE them in Court ?
    Posting comments here, makes us feel that "I AM NOT THE ONLY ONE" BUT actually does not solve the problem !

    Any Ideas how to fight this ? (For us that because we DO have a balance and it's impossible to just pay it off in full at once, it's impossible to just CLOSE THE ACCOUNT) Anyway, closing the account will not help our credit score either.
  • Skank - oops, I mean Bank of America
    Same story here - been a on-time-paying customer for many years, called BoA to ask about an interest rate that inexplicably doubled for no reason, and had my credit limits slashed from about 40,000 down to about 20,000 - no reason given, decision already made, there goes my credit score I've worked SO hard to protect all these years. I think we all ought to go to LOCAL BANKS and CREDIT UNIONS, just to show them. I also like the idea of putting all these white-collar CROOKS in JAIL too. That's where they deserve to be. What's that Eagles' lyric, "You can get more stolen from a man with a briefcase than a gun."
  • BOA
    Well, it happened - my rate went from 15,000 to 3,600 without notice.
  • Absurd
    I got an email from Bank of America that I had a new online statement available. I logged on, reviewed my charges and scheduled an extra payment. I had paid $2500 on a $3100 balance earlier in the week. I then noticed that B of A had decreased my credit limit from $9500 down to $5000 ! I immediately called Customer NoService and asked why they had dropped my limit - pointing out that I had never missed a payment, frequently paid the outstanding balance in full, or at least always made a payment 3 to 4 times greater than the payment due. The agent on the other end of the line told me that they dropped my limit because of "inactivity". I informed her that I was quite active in using my card and paying on time, etc. She said that I had never charged the full limit on the card!!! No kidding. B of A is penalizing me because I never maxed out my card!!!! I told her that I was on vacation and had received no warning or notice. I told her that I used that $9500 limit as my safety net - should I have unexpected medical or other emergency type bills. Now for the absurdity: She told me that they would offer me a line of credit UP TO $30,000 !!! They dropped my credit card limit by half because I never maxed out the card but were willing to offer me a line of credit worth 3 times the limit of the card !!!! Can someone please explain the logic in any of this? I mean, what the heck is going on ? By the way, she transferred me to another department, I got a message saying that department was closed and then they hung up.
  • Where is the Outrage???
    I still don't get it, we bail out the banks (because of their own mismanagement over the last 10 years) with our tax money. This is/was supposed to supply "liquidity" to the credit market. The banks can't provide anyone with an accounting of where the money went. They then in turn, use the bad economy as an excuse to change everyone's credit card rates and credit limits. After they reduce the credit limits it negatively impacts everyone's credit score (even those with a great credit history) This results in a sort of "universial default" and everyone get their credit cut off and is put in a position to pay loan shark interest rates, Which just totally in-slaves consumers to an already corrupt system of banking.

    I'm not a big fan of government intervention, but, this has gotten so out of hand it's not even reasonable anymore (not that it ever was, but at least it was workable). The bottom line is most business and consumers need short term access to credit. Please don't post and tell me that the banks are under no obligation to provide credit. They came to the american people (through Congress) to save their business and their corrupt system of banking. They owe us all something other than triple interest rates and zero lines of credit, not to mention every ridiculus bank fee they can create. The executives of the banking industry should all be in jail for what they did to our economy.
  • Credit limit cut from $9,500 to $4,500
    I just received notice that my Target Visa's credit limit was reduced from $9,500 to $4,500. I have excellent credit and my payments--always much more than the min.--are direct deposit.

    This will seriously affect my credit standing as I generally keep my debt TO credit ratio at about 50% or less, and this credit reduction has put me within $20 of my limit. So now I need to pay $2000 on this card this month to correct this ratio!

    I understand the situation these CC companies are in, but why would they piss off a 15 year customer who is in excellent standing with them and also with all her other credit cards!? I am not a credit risk, but someone who actually has a history of paying them their interest, on time every single month for the last 15 years!!!!!!!
  • BOA Limit Reduction
    I received a balance transfer offer for my BOA Visa for 0% for 9 months, so I decided to transfer ~$1000 to pay off another card. After a week, I realized that the transfer had not gone through, and after reviewing the account I also saw that my limit had been reduced from $15000 to $4000. The $15000 limit was established in Dec. 2008! I called BOA and they said the transfer request had triggered a credit review and that even though I had never been late or otherwise delinquent on any of my account, my revolving debt to income ratio was too high they decided to reduce my limit, AND close my BOA Mastercard that had no month-to-month balance (even though I use it and pay off my monthly balance). It's been over 10 days and I've received no written notification of the declined balance transfer or the reduced credit line in the mail (although BOA says the letters were sent).

    When I asked them why a limit that was established in December is no longer acceptable in March (even after I received a raise in January), BOA said that their criteria for credit worthiness changes from month to month and they have no obligation to explain any further specifics of the decision. I asked them for a written explanation of the business practices that define when a credit review is done, and how they decided whether they should change limits, and they said that documentation doesn't exist because "it changes too often."

    I made it clear that the consequence of their decision was 1. I will seek all opportunity to not use BOA in the future. 2. I will make sure my congressman knows that I support much tighter regulation of the credit card industry that would require REAL contracts and terms that are fair to both the bank and the consumers.
  • 4 Credit Cards This Month!!
    4 of my credit cards (Discover, Target Visa, Macy's Visa and Mastercard) have lowered my credit limit to 10% of what is was. The first 3 went from $3000 to $300 respectively, and the last went from $5000 to $500. The crazy thing is that only 1 of them had a balance on it. When I told them that this would lower my credit score, they actually tried to make me believe that it would help me b/c now I'll have a lower amount of revolving credit so banks will feel more comfortable lending me money...bull! I am a finance/accounting professional and I know better! And the crazy thing is that this is credit that I have earned. These companies want you to kiss their behinds for the credit that you DESERVE, and then want to take it from you b/c other people default on their cards and charge beyond their means. That's not fair, and it shouldn't be OUR problem to bear.
  • Chase & First USA makes cards useless
    Bal xfer triggers credit limit cut on 2 cards Visa cards --- Attempted to transfer a $6500 balance from Amex to Chase Visa, from 12.99% to 5.99% fixed for life. Had a $0 balance on Visa with $7500 limit. 10 days after transfer verification received in email, received snail-mail telling me that limit was cut to $500, and therefore transfer denied. BUT WAIT - there's more. On the same day, received a 2nd snail-mail letter with almost identical wording, from same processing company (Card Member Services) informing me that my other Visa (First USA) was also being reduced to an available limit of $350. By accepting an offer to transfer a balance, I received 2 separate card cuts reducing my available credit by $10K.

    My reaction - On the 1st of each month I will charge $1 on both Visa cards and pay them on the due date. It must cost them at least $5/month just to process and send me a bill in the mail. Gotta live them penny-stock-worthy credit companies!
  • Bank of America Credit Reduction
    My husband has acquired a total of three Bank of America accounts (2 opened at sporting events and one they acquired after buying out another company he had a card for). The total credit line was about $33,000. They quickly reduced one of the cards to total about $27,000. After some shifting around of debt, we transferred balances onto two of the cards and then a third because they were offering such low interest rates. Two of the lower cards, w/about $5,000 each, still are under their low rate. The highest card, around $12,000, the rate expired and we were paying exorbitant interest. After getting a bonus, we decided to rid ourselves of this card, and then use resources to focus on the other two. So we paid off the entire 12,000, and now I just got a letter in the mail that that the credit line on that card has been reduced from $15,000 to $1,000! A DECREASE OF 85%!!!! I am so angry as I was expecting paying off this card would decrease my husbands debt to available credit ratio and raise his credit score. But now he is going to be adversely affected because he will have less credit available. They also said it was because of his"transaction pattern on this account and you have a history of delinquency with your creditors".
    What infuriates me is there is no "history" of delinquency, other than one time when somehow I got off on the timing of our auto loan, was paying it every month, but somehow didn't realize I skipped a month (and therefore was a month behind for 3 months---Toyota motor credit never even bothering to notify me of this, thanks Toyota, and this was a year ago.) So that makes a "history?

    Argh! I am so aggravated. One of the top reasons I paid this off was that it was A.) a high balance that would be nice to get rid of, and B.) It would IMPROVE MY HUSBANDS CREDIT SCORE!

    NOW IT'LL DO THE OPPOSITE!!!
  • Chase Visa
    I've had it for over 10 yrs. Never late.Never over limit.Always pd more than was due & paid it several days early. They raised by interest rate from 7.99% to Prime + 7.99% even hto I have a letter from 2005 STATING MY INTEREST RATE WILL ALWAYS BE 7.99 NO MATTER WHAT.Chase's explanation was "it's hard economic times".Well, duh. They NEVER gave me a ligitimate answer & I was talking to a supervisor!What can I do? I loved Chase up till 1/23/09 when I received the Change of Rate notice.
  • Suntrust Credit Card
    I have good credit but due to a wedding and college tuition I had a large debt on credit cards.I have paid most of my cards off and I recently paid $4000.00 on my Suntrust credit card balance. The result, Suntrust lowered my credit limit to just $100.00 over my new balance.This is ruining my debt to credit ratio. I was planning to pay another large sum this month but I am afraid they will continue to lower my card limit. I have called and complained but nothing is done.Is there anything I can do about this?
  • AMEX Reduced Credit Line
    Unbelieveably, I pay all my bills on time. Attempted to used my card and was declined. AMEX cut my credit line in 1/2 mid statements cycle and they say there is nothing I can do about it. I am boiling mad, this is going to kill my credit score as it will have a ripple effect. Congress needs to know that the consumer is getting ripped off after they gave these companies money to bail them out. ITs only fatten their wallets and WILL NEVER reach the consumer.
  • Chase increasing minimum monthly pymt
    Chase just increased our minimum payment from $330 to $810 along with a $10 per month service fee for carrying a balance on the card. We got one month's notice that this was going to happen. They haven't increased the low interest rate yet. Chase is out to kill it's customers. If you have a Chase card, make a change NOW!
  • Clark Mastercard
    Decided to get Clark Mastercard to save up to 8% on all gas purchases at Clark gas stations and 1% on other purchases.Had card since 12/07.Used card for everything , were getting rebates every month ,and paying off balance every month . On 12/15/08 checked statement on-line , and our credit limit was 6500. We had used about 1500. of credit limit. Of course we are using this card for christmas gifts ,and credit card company knows this. On 12/17/08,two days later,they had reduced our credit limit to 1550. without any notification whatsoever.We stopped using card immediatly.We ended up going over credit limit by 21.42. They charged us 39.00 over limit fee.
    We paid off last statement and cut up cards.
    We cannot believe they would do this in middle of a statement period , then charge an over limit fee.So everyone watch your statement credit limit on-line, daily if possible,if you have a Clark Mastercard,issued by Barklays Bank.
  • credit card scams
    Isn't it illegal, to remove a customers
    agreed upon credit line during a phone call to discuss another issue? And aren't credit card companies required to
    give advance written notification(30 days), before any adverse changes are made? (for no reason)

    When you ask for a supervisor, how on earth do you know who you are really talking to? Many times they claim to be
    the supervisor.

    The Dec. '08 issue of AARP, page 4, shows how little some credit card companies care about good customers.
  • attacking your customers
    If real regulations were in effect, the
    credit card companies would not be ripping off their customers.
    I have 2 credit cards at 6%, and one card at 9.99%. When I called to see why
    the 9.99% Bank of America card was not
    lower, the customer "service" agent accessed my credit information, without my permission. I told her I didn't want to discuss my account. She abruptly reduced my credit line on the 2 cards under the Bank of America umbrella. I pay on time, have not used those cards for at least a year or two, and I had excellent credit history. Taking away my credit lines, will reduce my FICA score. She took away approximately 12K
    of credit line, and left me with only
    a few hundred for those 2 accounts.

    Wasn't it illegal for her to access my
    account without my permission? And what
    incentive is there for any customers to
    pay down their debt, if the card companies show no good will towards their customers?

    Wouldn't this be a great time for a co-op, consumer owned credit card company?
  • 339%
    I had changed banks and forgot to pay a Chase Bank account for Circuit City. They cancelled the 2 yr 0% promotion and immediately charge me 339% interest.
    I paid them their money and asked them to remove my name from their databanks.
    I don't want to do business with people like that.
  • Ha. Citibank tried to hike my interest rate from 12% to 19.9%. I don't carry a balance with them, and had never been late in 10 years. I told them I was gladly opting out of their ridiculous increase, and would gladly continue to use my USAA card with a 4.5% rate. ALWAYS get a card with a credit union if you can. They won't treat you like a number.
  • UNITE!
    The banks are holding billions in unsecured debt. We need to unite and force them to obey. Let's band together and watch those six-figure twerps beg for their jobs. If we don't pay they go to the cardboard condos in Bushville.
  • Call your Credit Card company
    I got a notice from Citi that my APR would be going from 8.99% to 24.99%. I'd never been late with any payments but do have a high balance. I called and talked to someone foreign who told me it was because of the economy. I asked to speak with a supervisor and a 40'ish American woman came on the phone. I said NICELY that I had received the letter and didn't understand the rate increase since I had been a 4 year customer with no late payments. She said "Let me see what I can do." She came back and overrode it to a variable 10.4% - not too bad! Anyone can do the same - just ask for a supervisor if the first person won't help. Worst they can say is no.
  • Credit
    They can take their credit and stick it where the sun don't shine! We are the customers! We pay the interest! We have the power! Use it morons!
  • Banks' Credit Score
    Why hasn't any one mentioned the fact that banks (who get $billions from taxpayers) don't have to worry about their CREDIT SCORE?! Ha . . . give me break!
  • Chase credit card hike
    My husband and I got a circuit city chase credit card with a promo 0% rate for 18 months when we had to get a tv since old one died. He was late on 1 payment by a day as he had issues setting up online bill pay. Chase hiked the rate up to 83%--seriously 83%!!! I was furious-that is robbery and completely unethical! We paid that card off immediately so as to not get hit with any more ridiculous fees but I am still in shock. I will NEVER use Chase for anything again and recommend that no one else does either. They are crooks.
  • Decreased Limits
    I have had My AmEx credit limit reduced by 50%, How will this affect my credit score? I have had no late payments and was using this card extensively to earn Delta skymiles. I intended to use them before they go bankrupt and my earned miles become worthless. I called Amex and was told there was nothing anybody could do to restore my good credit limit. Will this be reported as a troubled account to the 3 credit scorers and lower my credit score. This scenario could cause a snowball affect even though I'm paying my bills on time? Please Help!
  • Card rate reduced!
    I called my credit card company and threatened to switch to the competing company with a zero interest balance transfer. They reduced my APR to prime+1! I've never made a late payment and they wanted to keep me. Play hard ball with them and they will be forced to deal!
  • Because of new rules?
    I suspect all this is a direct result of the legislation about to be passed by Congress this week. My understanding is that will limit the ability of card issuers to change the interest rate on existing debt. Thinking like a card issuer, if I were them, I'd be pushing through all the increases possible quickly before that legislation passes. I agree with the legislation, just think the recent actions by card issues have probably been a temporary unintended consequence.
  • What are they thinking?
    The Banks are setting themself up for the next great financial meltdown. With their "card blanc" ability to double and triple interest rates at will, they are creating a situation where consumers will just simply default on the balances they owe. After all, if you can't pay it at 5% how is someone going to pay off their cards at 25% even if they stop using the card. Since there isn't any collateral on credit card debt, the only thing that keeps consumers paying is to maintain a good credit score. If the banks make this impossible to obtain or simply cut off your credit lines anyway, there will be absolutely no incentive to pay off the credit card balances. Good luck Chase and B.O.A. You can run to Washington for a bailout, but, by that time there won't be anything left.
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