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Nov 26, 2008 -- New FTC rules to clamp down on automated calls

All across America, people have filed complaints about the plague of automated calls coming to their homes. The recent surge in "robo-calls" is because they now cost a fraction of a cent to make thanks to the Internet.

The FTC has now issued new rules about robo-calls. Starting just before Christmas, you'll have an option at the end of a robo-call to press a button that indicates they can no longer call you. Then, beginning in September 2009, companies will actually have to ask for express permission before they even call you.

If you're on the Do Not Call list, you should already be exempt from robo-calls. Of course, that's not always the case. So will robo-callers really comply with the new FTC rules? Clark doesn't know.

Clark's solution to the problem is that he and his wife never answer their home phone. All calls are screened by an answering machine. He recently cleaned out the answering machine and found only 1 out of 42 calls was legit. And they're on the Do Not Call list!

Several categories of businesses will be exempt from the new FTC rules, including banks and airlines. With banks, they are allowed to robo-call you up to 18 months after the end of your business relationship with them.

There is some controversy over whether calling to inquire about a bank's services constitute the start of a business relationship -- even if you never do any further business. This remains a gray area in the law.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • Robo calls
    I love the calls that want you to call back. I never do from my homephone because I'm afraid they'll "capture" my number for future hassles. Is it "safe" to call from a business phone?
  • unwanted calls
    hi, i usually tell the person, if i get an actual human, that I have died....usually they stop calling!
  • Robo-calls
    Too bad someone doesn't invent an answering machine that automatically erases these annoying calls. I get about 5 a day.
  • CCS Credit Card Services Scam- ROBO call
    I get this company trying to lower my credit card rate but they have no idea what it even is. First it's an automated call and then I push a number to talk to a person. I've tried to play dumb and get info out of them to report them but they always catch on and hang up. Next time, I'm just gonna simulate the annoying fax machine dial on him.
  • Do Not Call List
    What the heck good is the "Do Not Call List" if nobody enforces it??
  • C
    Just hit the number 2 on your phone when they call and it disconects most of the Robo calls automatically.
  • Robo calls
    My husband's received political robo calls while we were vacationing in Cancun. Each one cost us $1.00 even though my husband hung up the call immediately when hearing it was a recorded message. Verizon just said they were sorry but there was nothing they could do.
  • One Robo is the same as any other
    Whether political or any other, one Robo call is like another. If people want their number, address, or email address on a DO NOT CONTACT list, it should be PERMANENT and WITHOUT exception.

    Even if you made an inquiry for information, that doesn't constitute a relationship. That is like saying because you asked "Jane Doe" or "John Doe" out, you are part of a relationship. DOH! Asking a question doesn't constitute anything more than a inquiry.
  • Cell phone Robo-Calls
    I also unwittingly answered my cell phone only to hear a robo-call. So I assigned the number a contact name, i.e. spammer1, spammer2, and so on. Then I set the ring tone for the spammer contacts to none. Now when they call using the same number, my phone doesn't ring at all!
  • cell phone robo calls
    I got a call from an ATL metro auto dealer. I uttered a few decidely uncouth remarks, and hung up.
    Then I called the dealership and got the sales manager on the phone and told him that if there was a repeat of this I would find out if an old ex marine like me could still whip somebodies' butt and it would be his. So far no repeat calls!
  • robo-calls
    How about a no-call list for spam. It seems that, if I buy the computer, pay for internet service, pay the electricity, etc. then I ought to not be deluged by spam. And, it is ALL at my expense. Freedom of speech? Then let the spammers use the US Postal Service like most other advertisers - oh, wait a minute, they'd have to pay postage, wouldn't they.
  • Robo Calls
    What a timely article. We're being inundated by Political Robo Calls because of the GA Senate runnoff election & vote 12-2! I suspect political calls will be exempt from this new rule, as they are from the Do Not Call List.
  • Robo-calls
    As the Howard Family is on the do not call list, so is my family. This has been ZERO help in reduction of solicitations. When I first got the ROBO calls, I hang up, then call back the number. The number is bogus. So much for caller ID. I cannot sumbit a compaint if I wanted to. I don't have the time to waist in pushing 1 for an operator and I don't have time to track these idiots down. This new FTC rule will be inforced like the no call list. That and 2 bucks will buy me a cup of coffee.
  • Robo-call DNC list violators
    I've been on the Federal and State Do Not Call lists since their beginning. I have taken the answering machine recordings of robo-calls still received, converted them to MP3 and forwarded to the state attorney general's office who went after the miscreants.
  • robo calls
    At work where the do not call list doesn't help, pushing the remove from list button always seemed to bring more calls. So now I push 1 to talk to a representative and act really dumb taking up their time asking usless questions. When they get tired of me or realize they can't make a sale and a commision, I think they have their own don't bother calling this guy again button to remove me from lists. Since I started doing this the calls have gone from 3 a day to one per week.
  • Our state (IN)
    Our state Attorney General has a website to report violators of the no-call list. I report every one of them. Sometimes when I ask for their information, they know what I'm up to and hang up immediately. Our AG has actively pursued at least 20 callers I've reported, but new ones keep popping up. I think they hope they will get people who won't report, and probably do.
  • Do Not Call List
    I do not EVER have my number listed, I have NEVER put my number on a Do Not Call list at http://www.donotcall.gov. I still get robo calls but very few. I never call companies from my "private" line. I do have TWO phones (both VoIP) so the cost is still cheaper than a single regular telephone...

    I wish the FTC would require telephone companies to stop CHARGING for a non-published / un-listed number. THAT would be something.
  • Cell Phone Do Not Call List
    I have been on the Do Not Call List for Cell Phones for quite some time. It seems to have no effect. The calls just keep coming in.
  • Cell Phone
    I've been conned into opening my cell to answer unknown numbers only to hear robo-calls. My solution is not to answer any number I don't know. If it is someone worth my time, or needed for their time I will get a voicemail. My job doesn't require much interaction via phone so I won't be blowing off clients or bosses.
  • Robo calls
    That doesn't help you if you own a cell phone. Yes-- my cell phone is on the "Do Not Call" list. Are they going to pay for my minutes??
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