advertisement
Looking for something on the site? Search for it here! Also see Clark's Greatest Hits

Nov 14, 2008 -- Are credit reports available to those who have a credit freeze?

Listeners who have frozen their credit often ask us if that will affect their ability to access their credit report. TransUnion and Experian say you won't have trouble doing so. Equifax, however, says you will need to provide additional documentation to prove who you are.

Meanwhile, Quizzle.com, CreditKarma.com and Credit.com all unanimously say you may have trouble accessing your free credit score from them if your credit is frozen.

CreditKarma.com hopes to have this problem solved in the next several weeks. Meanwhile, the website also has launched a credit simulator tool that lets you see, for example, how not paying a bill one month will affect your credit score.

On a related note, we've received questions about a variety of scenarios involving your credit score. Our senior producer Kim did some research with Fair Isaac and Clark wants to share the results with you.

In one scenario, a caller told us that a credit inquiry was run by a car dealership -- even though he was buying a car in cash! Fair Isaac confirms that when you go to buy a car, your credit may be run behind your back. This is permissible activity when you enter into the purchasing process -- even if you're paying cash!

Another caller was a victim of ID theft. The ID theft had been resolved, but the criminals tried to take out credit in the caller's name and those inquires lowered her credit score. Fair Isaac tells us that victims can dispute such fraudulent items with the individual credit bureau. In theory, the bureau is supposed to remove those inquiries from your report and there should be no impact to your credit score.

Finally, a third caller's bank accidentally opened a credit card in her name. The account was closed, but the incident lowered her credit score. Fair Isaac reports that when the bank makes an error like this, the bank is the one that must petition the credit bureaus to delete the inquiry from your credit report.

WHEN REPORTS ARE FROZEN, ORDER YOUR FREE CREDIT REPORTS AS FOLLOWS:
(the information comes from people who have tried these methods -- let us know how these methods work for you)

TransUnion -- call 1-877-322-8228 and follow the voice prompts.
Experian -- call-1-877-322-8228 and follow the voice prompts. If that does not work for you, then write for your free credit report:

Experian Credit Report Request for Frozen Report
PO Box 9554
Allen,TX. 75040

Equifax -- call 1-888-298-0045
If that does not work for you, then write for your free credit report:
Equifax Credit Information Services
Request for Report on Frozen Credit Report
PO Box 740241
Atlanta,GA. 30374

When writing for your free credit report when your report is frozen, remember to include your ID information and your PIN.

ORDER YOUR CREDIT SCORE WHEN YOUR REPORTS ARE FROZEN:
The credit score most used by lenders is the Equifax FICO score. You can purchase your Equifax FICO score for $7.95 by calling 1-877-SCORE-11.


Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

Avg. rating: N/A

What others are saying

  • Equifax report when a freeze is in effect
    Just spoke with Equifax rep who stated that I had to pay to unfreeze my account before I could get a free annual report!?
  • credit freeze
    i had no problem unfreezing any of the three reports, exp. equif., or trans. using the numbers on the bankrate.com site for credit bureaus.
  • Freeze Credit
    Unable to phone in to Experian or TransUnion to do credit freeze. After pushing many buttons was told to send request by mail. Perhaps you could change your web site info.
  • FREZE CREDIT
    I WATH TO FREEZE ALL MY CREDIT CAN YOU MILL ME A FOME TOME POBX70 NIOHLSON
  • Correcting a credit report
    I put a credit freeze in 2006. That's when I noticed they [experian] really messed up the spelling of my name, really badly. I called to ask them to correct it. The woman told me, I had to pay ANOTHER $10 to remove the freeze, fix then name, then pay another $10 to freeze it again. Needless to say, i told her to forget it & left things as they are.
  • Obtaining your credit report after freeze placed
    I was able to get my Trans Union bureau via AnnualCreditReport.com with no problem, however, Experian & Equifax I had to order by phone and you will need the PIN that you made up (Experian)or was assigned (Equifax)in order to order a copy of your report.
  • credit freeze
    My question is whether you need to get the annual reports once you freeze your credit. I was getting them every 4 months like Clark suggested, but I thought once I froze my credit nothing would change on the report. Is that wrong?
  • No trouble with equifax so far
    I had no problem with getting my annual report from equifax with a freeze in place (NC resident). But I called 1-888-298-0045, the number they gave me for credit file thawing and re-freezing. I was able to speak to a real person and order the credit report and score. For the other credit reporting agencies, I just use the automated 1-877-322-8228 number, which uses the phone tree system.
  • Equifax Annual Disclosure with Security Freeze
    I have been unable to obtain my annual free disclosure report from Equifax despite mailing them additional documentation precisely as instructed. There seems to be a major case of "cranial rectus insertum" at Equifax. I have finally filed complaints with the FTC and state AG's office.
  • credit freeze
    I was able to add and drop a credit freeze with all 3 agencies. Be sure the agency provides a Personal ID #. One did not and I had to buy a service to get the phone # I needed to request the PIN. That is not right. You have to really dig on equifax's website to find the credit freeze change link. The suprise was TransUnion not charging to drop the freeze.
  • trouble with equifax
    I can not use equifax's website to do credit freeze, it just said I need to do it by mail!! I found someone had similar experience with equifax, and they can not freeze by mail neither. Seems to be major pain in the butt to deal with equifax.
  • Free Credit Report with Credit Freeze
    I have not been able to access my credit report online or by mail from Equifax since freezing our credit. After repeatedly submitting additional forms and information by mail as requested over a four month period, I finally gave up. I was too discouraged to try the other two agencies.
  • Hassle accessing Free Credit Report with Freeze in Place
    I have had the same experience as Andrew with not being able to access my credit report online (with a freeze in UT in place). I got an offer from Experian to get a mailed copy if I include my 10 digit PIN (issued with my freeze). Another of the agencies Trans Union (I think) offered to be a clearing house in getting my free report from all three through its Atlanta based "Annual Credit Report Request Service" PO Box 105281 Atlanta, GA 30348-5281 (the form was printed by Central Source LLC).
  • Credit Report with Freeze in Place
    I cannot access my free credit report on www.annualcreditreport.com with a security freeze from NC in place. I have to fill out a form and mail it to the credit bureau. It seems to be another way the credit bureaus try to discourage freezing your credit.
    On a side note, one credit card company also issued a credit card in my wife's name to my SSN even though both our credit files are frozen.
send to a friend  view as printer-friendly  RSS feeds
advertisement
advertisement
THIS WEEK'S POLL
advertisement