advertisement
Looking for something on the site? Search for it here! Also see Clark's Greatest Hits

Oct 22, 2008 -- Money-back car warranties a real ruse

Clark often gets calls from people who wonder if extended warranties on cars are worth it. Though he's not a fan of them, extended auto warranties can make sense in some instances.

Now Clark is getting calls from people being offered a unique kind of extended vehicle warranty that seems to be a real bargain. They're told they can purchase the warranty, and then if they never use it, they'll get back the money they paid. Turns out it's just a ruse.

The Kansas City Star reports there is a lawsuit concerning the sale of these money-back warranties that's been going on for 6 years! The plaintiffs, obviously, are having difficulty getting their money back. The court has now ruled that the warranty company should give the money back but…surprise…the company has since filed for bankruptcy. Good luck getting your money back!

Here's the lay of the land when it comes to cash-back warranties: The warranty companies market directly to dealers and get them to sell their warranties -- instead of a manufacturer's own -- at huge profit margins to both parties. But the warranty company itself doesn't even have enough underwriting to pay for repairs. They just collect money with no intention of paying it back out. Then they do what's called a "bust-out," which is essentially like filing for bankruptcy, and disappear with their share.

The end result is that you as a consumer are stuck holding a worthless warranty. So don't believe the claim that you'll get your money back at the end. If you do buy a car warranty, you want to be sure it is the manufacturer's own. Otherwise, it only has a marketing company backing it up, and it isn't worth the cost of the paper it's written on.


Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

Avg. rating: N/A

Add your comment

Security Image * Please enter the code shown at left
what's this?

What others are saying

  • Note to Salesman's Stan
    Your job as a salesman is to provide the customer with what he/she needs - not to "Let us make a few hundred." Listen to Lamar's advice, stay away from these unless sold by a dealer.
  • Continental Warranty_Rip Off
    I purchased a Continental Warranty on my new Ford F150 in 2005. The warranty was a total of $1500. I recently had a claim denied because it was not specifically listed in the contract. There are thousands of things that can go wrong that are not specifically mentioned in the contract. I have tried to get information from their website, but surprise, the website is down. Phone line is constantly busy too. Don't buy from Continental!!!
  • Not all warrantys are a scam
    I'm a General Sales Manager/Finance Manager at an Independant dealership. Before this I've always worked for a franchise such as GM or Nissan. In the past few years I have sold Guardian, Extended Care, and AUL. These are all warranties that are sold at the dealership. Yeah, we're ganna try to make a profit off of you. But hey, its our job....Let us make a few hundred. In my honist opinion AUL is by far the better of them all. They have 5 different levels (Powertrain, Classic, Vintage, Estate, and Reserve) reserve being the best. If you have a finance manager that knows what he/she's doing then they can put you on a payment plan through SPP with 0% financing, No Credit check, and 10% down. The term of the financing is 12-18 months. So.. you get a $1500 service contract put $150 down and your financing $1350 x 18months @ 0%. Your payments would only be 75 bucks a month. You pay it in a year and a half but your coverage continues to however long your plan was. If you have any questions please feel free to email me. stanbrownell@gmail.com. Thank You and Clark for everything! Love the Show!
  • Continental Warranty a scam
    I purchased my first new/used car, a Chrysler Town and Country 1n 2007and it was loaded with all kinds of electric doors, dvd, navi, multi-cd. I made my husband get an extended warranty for it and after shopping around we were sold a money back if you don't use deal. I have had a couple of problems that need ed repair. It's at 92,000 miles and has some issues that need repair. Took it to the local dealer who diagnosed the problem and filed a claim. It has been two weeks and still the warranty company has not sent an approval for repair. They said they faxed it three times but the dealer hasn't received it even after verifying the correct fax number. They only approved the repairs they could actually see and that was after waiting 4 days for an "inspector" to come look the car over. Obviously, Continental is losing money on us and doesn't want to pay up. I would not recommend this company to anyone.
  • How can you claim to be an expert?
    It is very easy to claim to be an expert, howver your expert advice out me in a bind.
    I bought a used Honda and had been offered plans from the dealer and then went to some online companies to look up some info.

    Because I was told you are an expert on extended auto warranties I called one of your expert advisors who said to me that the only warranty that is not a scam or ripoff is the plan from the dealer. Now, the dealer gave me a plan and never showed me contract, which I was able to obtain from online companies.
    So becasue you are a consumer expert I took the advice given to me and bought a plan from my dealer. When my contract finally showed up in the mail, IT BARELY COVERED ANYTHING. THE DEALER PLAN SHOWED A VERY GENERIC LOOKING LIST, THIS LIST WAS SO RESTRICTIVE IT HARDLY COVERED 20% OF MY CAR!
    So, I went back to the contract from the online company and it showed me about 40% additonal parts.

    So, becasue of your experts I lost about 2 grand and now I have a problem with my car and that part is nowhere on this list. Maybe you and your experts need to take a closer look at all industries you claim to be expert on instead of sterotyping and giving consumers horrible advice.
    I used to listen all the time and review this site daily for help and now I realize that you are no expert but a liar taking advantage of unknowing consumers!
  • I'm sure some of this is true.
    I find it hard to believe that Clark has enough time in the day to use every Warranty on the market. I do not think that he is right about this at all. Toyota offers plans with a full money back guarantee, and they are not going out of business before a contract expires. I'm just wondering how Clark became such an Expert on Warranties in the first place. Running a Website to make money of ads is one thing, but when you start to talk trash about other companies that have nothing to do with your business that's just being a scumbag. If you want to give advice, that's fine, just keep to topics that you know something about. I do not go on your site and say that your show sucks, but you do this crap every day. I know you won't keep this up on your site, it's more for you buddy. Just that in this Economy, it's hard enough to make a living and be honest with people, and then we have people like you, who for no apparent reason try to downtalk everyone. Yes, it is true that some Warranties are bad, it's also true that a lady once spilled coffee on herself at Mcd'S, but does that mean that you tell people not to drink Mcd's coffee? I think not, so please Clark, stick to topics you know something about. I can tell that you have never been in the car business, nor any other warranty business.
  • extended auto warranties
    Never ever buy an extended auto extended warrenty from second or third party companies. After 30 years in the auto business, anything but an manufacters warranty is a big gamble. My dad sold new GM cars for over 25 years, and if he were alive today he would say the same thing. THANKS
  • Extended warranties
    My dealership offers a money back car warranty but its a little different than the ones mentioned in Clark's comments.

    we only sell manufacturer backed ext. warranties and the dealership not the warranty co. offers a money back guarantee. There are a couple hooks but we inform the buyer upfront. all mfg. scheduled maintance work must be done at the dealership (we post prices so no surprises) and if the ext is not used for the entire term of the warranty we give a 100% refund less the sales tax paid.

    We have offered this for the past 8 years and have never had any problems or complaints.
  • Geico
    I also can recommend Geico's warranty service. They are known for great customer service and aren't going out of business, unlike some of the fly-by-night warranty companies. But best of al, their warranties are far less expensive. The only drawback is that they will only sell them on relatively new cars - can't remember the terms, but something like less than 15,000 miles - and of course, you need to have a policy with them.
  • Autp warrantties worth?
    I bought a (almost knew) Dodge PU. I paid for a warrranty. The dealet messed up on the contract and came to my place of business and demanded the truck back. I told him that I would give him some money to cover the deal. He said that his brother *the owner) was a Navy Seal and would be back to "Kick your ass!" My brother and I laughed at him and I asked for my Warranty Papers. He flipped me the bird and left. We got the deal straight and I paid the Truck off but never got the Warranty Deal.

    This happened in Burlingame CA. You figger out the dealer. He is or was big time there. Would like to add words but don't think that would help.
    Mark Hillyard
  • warranty
    I bought one of these warranties years ago from a company called "warranty gold". It was great insurance.
    Two catches:
    1) If you use it, you're covering all of it.

    2) If you want a refund, the company still needs to be in business.

    I got my money out of warrantygold, but they shortly went out of business.. Check the stability of the underwriter.
  • Money-back car warrannties
    I had one of these years ago that was backed by the dealer. He did return my money at the end of the warranty period. As a military family, we took the car overseas so none of the repairs were covered by the warranty.
  • Mechanical breakdown
    I took out a Mechaical Breakdown with Geico on a new 1991 Nissan 300zx when I bought the can in 1991, it was 100,000 mile no years, I have to say after 17 years and the car is kept well, they honored everything, no grief at all. it has 85,000 on it and they will honor it till that 100,000 is met. They changed it since but they still honor mine. seals start to leak with age no matter what, they took care of it. Happy I got it back in 1991 and kept it ever since. I love that car, will keep it forever.
  • Money back warranty
    I bought a money back warranty on a new 2000 minivan because recent models had had transmission problems. It was for 7 yrs or 70,000 mi. I reached to mileage limit in 4 yrs. and took the original paper to the dealer and someone check the VIN and oddometer and told me that I would get a check in the mail. After several weeks and no check I called them and was told that I had to talk with my original salesman. They said he was with a customer and would call me back. Hours later I called again and he was 'out to lunch'. Later he was 'off for the day'. After blowing my top I was again told I would get a check in the mail which I did in a few days. So there are some companies that honor the warranties, but they will give you grief before they do.
send to a friend  view as printer-friendly  RSS feeds
advertisement
advertisement
THIS WEEK'S POLL
advertisement