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Sep 03, 2008 -- TV products not living up to their hype

"Call now! Operators are standing by!" Clark wants you to be careful about TV offers. He recalls a fun news story he did about five years ago where he ordered a number of products off television ads. Each one was hyped to be the greatest product ever sold. In the news spot, they first showed the TV demonstration, then they cut to Clark actually using that same item. Not a single product worked like it did in the commercial! One of his favorites was an ultra-strong power washer that attached to your garden hose, with a claim that you'd never need to hire a professional power washer for your concrete or siding again. He hooked it up to his hose, turned the water on high, pulled the lever.... and the water barely dribbled out. Nothing happened. At least it made for some great video!

You probably have been burned by a TV offer before. WCPO in Cincinatti recently did a spot on the "Awesome Auger," one of the top products being sold this year. The reporter said the only thing "awesome" about it was the extra charge you might find on your bill once you ordered it. The product was advertised at $19.95. But the "Shipping and Handling" charges totalled $140! Then he proceeded to list all the complaints the Better Business Bureau had received on the product.

Clark just wants you to know that when you see something advertised on a commercial or infomercial, the sales pitch is geared to create a sense of urgency before you come to your senses. ("But wait! There's more!") Know that you can never be sure what you're going to get. If you do buy something, make sure that you have -- in writing -- your right to return the product for a refund. And only pay by credit card so you can dispute the charge if necessary. But the best thing of all? Just say no.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • as seen on tv
    Basically same for QVC and HSN. I tune in and listen to the idiots that call in and talk to the host about the product. I have clients who were taken on a sales pitch and had extra charges on thier credit card. I think it was for some travel insurance or something. My clients are in thier 80's and a trip to the store is about all the traveling they do. We got it cancelled for them and refunded but buyer beware. I dont buy a product unless I can actually see it. Therefore I dont do much internet shopping either. Thanks for the great info Clark and Team!!
  • I have been burned twice
    Tne first time I bought a few coins, they were not silver as I was lead to believe.
    The second time I overpaid for a computer...never again.
  • as seen on tv
    Another way to get that must have gadget you saw on tv is to go to the store in the mall "as seen on tv" they have all the products sold on those tv commercials and you can get a refund if they don't work without having to deal with shipping and handling charges. The few things we bought there worked fine.
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