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Jul 22, 2008 -- Top corporations for customer ID theft

RIP-OFF ALERT: The Berkeley Center for Law and Technology analyzed corporate America to see which companies have the highest incidence of ID theft. The No. 1 company? Bank of America.

BoA is the nation's second largest bank. (If you look at the numbers based on total customer base, BoA then actually comes in second behind HSBC). AT&T occupies the second slot, followed by Sprint (No. 3), JPMorgan Chase (No. 4) and Capital One (No. 5).

Think about it: 3 of the first 5 are banks, which is understandable. But why are two phone companies way up there? The reason is because they do a credit check when you apply for phone service. That opens you up as a potential target when they get your info.

In the No. 6 spot, we have Citibank. As the nation's largest bank, Citibank has one-third less incidences of ID theft than the smaller BoA! Verizon, American Express, Washington Mutual and Wells-Fargo all round out the top ten. View the complete list online at the Berkeley site.

Now the inevitable question: Why do these institutions have high rates of ID theft? Clark speculates that it must have to do with the way they internally handle your information.

Interestingly, the bank with the lowest incidence of ID theft is ING Direct. You would think they'd be up at the top of the list since they're Internet only. But being a newer bank, they've been dealing with outsmarting ID thieves since they launched. It's much tougher for a legacy financial institution to retroactively patch good protection into systems that were built decades ago.

ID theft has not grown significantly -- it's holding constant at about 10 million people a year -- but it's still a major issue.

Finally, from the "No they didn't!" category, the New York City Department of Finance sent tax forms to 1000s that showed people's Social Security numbers through the envelope. C'mon people, this is 2008! Get with the program.

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What others are saying

  • RE: RIP-OFF ALERT article
    Likewise, about 6-9 months ago, the California Public Employees Retirement System (CalPERS) sent out envelopes that displayed the social security number of the member.
  • Credit Card Number Stolen
    I purchased through the web an item from Geeks of Oceanside, CA. I had bought from them on numerous occasions with no problem. To their credit, they did announce their system had been hacked, even though on the page it states it is hack proofed daily.
    Somehow my card number was sold to someone in England, and immediately charges were attempted. I bank with the Navy Federal Credit Union and they immediately stopped these charges before any appeared on my card. They called me and assured that I would not have to worry about anything and issued a new card within 3 days. Now that's taking care of business the right way! I did check my credit reports and filled a police report, just in case. It's been a year. So far, Good.
  • Online businesses and credit cards
    A friend, who has a Visa through a credit union and is extremely thorough and careful about monitoring her online purchases, bought something at MacMall because their prices for her Mac computer were so much lower. This was a couple years ago. She promptly started getting fraudulent charges on her card. She was quite disgusted with the credit union's response--they didn't seem to care about the inconvenience the whole incident caused her. The money loss was over $5K, but my friend didn't actually have to pay anything. A few months ago, she ordered something from MacMall again, figuring it was a one-time fluke. Wrong! More fraudulent charges. Evidently their lower proces are reflected in their complete lack of security. Her conclusion is that they hire people who steal customers' credit card numbers with impunity. And, her credit union still doesn't really care about her being inconvenienced. She's a loyal customer who's ready to change.
  • ID theft
    I think it would be a great service if you investigated the myriad of ID theft protection companies to compare records, features, costs and any scams associated with ID theft protection.

    Thanks
  • Opt Out website:
    http://optoutprescreen.com/
  • Old Figures
    Clark, while I have no love for B of A, I would just like to point out that the paper you refer to uses data from 2006. That's over two years ago. Shame on B of A, but this isn't really timely information.
  • ID Theft
    Would Clark post again the website for opting out of prescreens. I thought it was optout.prescreen.com...but that didn't work
    Steve Bank
  • id theft
    I am not surprised at B of A. They rip everyone off. Steal money whenever they can. They cashed a $5784. savings bond for me and credited my checking account $57.84. It took 3 months to get it back and with not so much as an I'm sorry.
  • Identity Theft
    My husband is a recent victim of identity theft. We haven't yet determinted how the thief got his information or our Bank of America account numbers. We're very disturbed to learn that we do business with several companies on the Top 10 List: Bank of America, Citibank, AT&T, Verizon - and up until 5 years ago, Washington Mutual.
  • Bank of America
    I remember not too long ago Clark said BOA had the most secure banking site on the web. Because of that, I switched. Now you say they are one of the worst concerning security issues. Why NOW are you just telling us. I, and many friends went to them because of your advice.
  • ID Theft
    We believe that ID theft should be a major crime with harsh punishment. You hear about babies and Senior Citizens(east targets) who get ripped off.Perhaps our Federal and State Governments should inact tough laws and punishment. Thank You.
  • email scan ??
    I rdeceived an email stating that I was the beneficiary of a will left in the sum of GBP3,800,000. form the late Eng. Jurge Krugger. No clue whom this is. The mail can from The Chambers of Cohen Gilbert & Assoc. I did not return the email as requested to : cohengilbertchambers@consultant.com. I guess I've listed to Clarks show to offen to respone. Please advise. Thank YOu !
  • I.D. Theft
    Maybe it should become a capital crime for the crook, the person, and the company that allows it. Bet their CEO's would get real interested in stopping such crap real quick if there neck was on the line!!!
  • identity theft
    I am a two time victim of identity theft. Both incidents concerned fraudulent Verizon wireless accounts opened in my name. I only learned of the accounts when contacted by collection agencies to collect the $1000's of past due charges. When I contacted Verizon the first time, in @1999, they were very helpful and assisted me in clearing the past due accounts as fraudulent. However, in 2005, my experience with Verizon was much different, and I had to the burden to clear these accounts on my own. It seems to me that the telecommunications companies are more interested in signing-up new customers than they are in confirming a new customer's identity before opening the new account. I believe that they consider the losses that result as the cost of doing business. Unfortuntely, there are other victims, like myself, that pay for the telecommunications companies negligent practices.
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