The email from them confirmed my total was $50.85 but I was charged $90.00 on my bank statement. They refuse to refund the $90 which my bank says they were paid. THIS IS THEFT.

Just installed my MJ and it is working fine. Usual problem that MJ can't solve is that it needs the PC and cable to work during power outages. The only solution to this is probably to put PC on a backup power system that runs PC only with enuf battery life to get you through the outage. My cell phone is one backup but my call quality here at home is lousy so we are keeping our landline through MCI for now as several of our handsets are powered off the phone lines themselves.

So far the sound quality on MJ is good...many local calls and several long cross country calls went well!! No complaints !!

I suspect that most of the moaning and groaning is those who are not PC savvy like myself. On setup I had to resolve the Firewall issue but I moved slowly and figured it out!

Be of good cheer! If you don't get good reply on refunds then simply turn it over to your credit card provider ASAP...the window on this is getting shorter each month..pretty soon the card providers are going to walk away from that obligation entirely I am told by several.

How soon you forgot about Vonage. When it first came out, the internet was full of such things as: scam; no customer service; can't return; won't work; no refund; no tech support and etc. Vonage is still around.
There are lots of online forums to get helpful hints and other user's support.
Just Google.
And how much are you NOT paying for landlines and long distance?

Have had two MJ units for three months. First; found I couldn't turn off my computers unless MJ unplugged - - it's designed that way according to their 'live chat'. Second: The 'local' phone numbers available, cover only a few cities so even though you can make outgoing calls without a direct charge per call, you neighbor must pay 'long distance' rates to call you. One unit stopped working on any computer I have but 'live chat' refused to allow refund without hours of checking my computers. I reached the 'live chat' useing the site address since the online MJ "click here for live help" was an endless loop to MJ home page. Best help is from the "unofficial Magic Jack" web site. Clark should be ashamed for pushing this device when the CUSTOMER NO SERVICE is the definition of the product. My experience and research indicates that when it works - it's fine, but. . . if there is a problem the Better Business B. "F" says it all.

Is there anyway to purchase stock in MagicJack, and if so what is the name of the stock?

There is no phone number for Majic Jack customer service, the more I dug the less I found out, it is a giant scam and they get away with it because it works for some people, but you never get your $$ back, you only get a run around. Sorry

Does anyone know if complaining to the BBB does any good? Do you complain to the West Palm BBB or to your local office, the companies business practices are shady at best.

So far so good! I ordered MagicJack on a Friday and got it on Monday. Plugged it in and started making long distance calls to my "out of area" parents. I've only had a couple of sound problems, but nothing major. I love it!

I have an 18 yrs old son leaving for college in the fall I have been thinking about giving him a magic jack is that a good idea? I have read some comments about magicjack that are not to favorable to them however I am a newly divorcee and my son is going into premed and we are trying to minize our expenses we have a cellphone that is very expensive with a one year contract left.

I purchased this device for two reasons, 1) to have a metro Atlanta 404 extension for my home office in the suburbs, and 2) because of the price. I have been extremely unhappy with the sound quality. I am on my second kind of phone system and my husband who has been in IT for over 12 years is constantly making adjustments to the computer to try and improve the sound quality. Even with a "good" connection, there is a "tinny" sound as if either myself or the caller is in a tin can. Most of the time there is extreme static , a terrible echo or both. There's got to be a better alternative, I just have yet to find it.

I am concerned about the service and technical support on this product. I have tried everything suggested to get this phone working. Nothing seems to work. I have tried to contact them to get help but no phone number and the e-mails do not go thru. I have had my phones for two week and can not figure out how to cancel and return the units if that is my only sulution. Please contact me if you cn help.

Thanks

constantly enlarged screen will not exchange cant get address in w.palm beach to return

Bought one magicjack they deducted $135.73 from my credit card. Mailed magic jack back before end of trial period not refund. Filed dispute with credit cvard compamy. I do not recommended. No custimer service or good technical support.

Does anyone know if you can receive faxes with this device?

I have a friend that just got the service and is very satisfied with it's performance thus far.

I'm so disappointed to see you endorsing this product. It doesn't work and I have no way of contacting them because they list no phone number or way to contact them. I guess the only option I have is to contest it on my credit card and see what happens.

I ordered the majic jack after i saw the commercial on tv and to my dissapointment I still have not received it after a month and a half nor have I been able to get a hold of the company as the toll free number is an automated system. To make matters worse they have charged my credit card after the one month trial period but i havent received anything from them.

The problem is if you pay for a service upfront and the company fails you get stuck paying an annual fee for the phone service and a device you won't be able to use. Clark knows about paying for VoIP services that fail and the customers get stuck paying for a service they can't use. The inventor and private stockholders get rich upfront even if the company fails and not accountable. They have no track record.

Have had it for two weeks. I live on Panama City Beach, FL, and it works fine here. There is an echo at times and sometimes it has babbled words, but overall, it is worth the $40 + $20 for additional years. Nothings perfect, but this is great!

I bought two of these devises about two months ago. One for the US and the other for when I travel. I am in London at the moment I will be their for sometime. I call back to the US and I am delighted to be paying nothing extra except my initial fee. My wife will call me on my magic jack, It cost her nothing either. I am really enjoying it. I do have to be patient some times in getting it to work, but it has come through all the time.

This is a life saver. I have to work from home once and a while, and most of my what I do is phone calls.... I used to burn uo my cell phone minutes, and traditinal phone service is such a rip off. Magic Jack, your my hero!

I got a 30-day trial jack; however, it disabled the use of my court-reporting software audiosync feature. I had to return it with 2 days. Also when I called my brother on his cell he could not hear me.

MagicJack needs to do some more work and also provide some better documentation and FAQs (most FAQs are stock, obvious "sales pitches". It does support voice mail and a couple of other nice features. I think if they broaden the support and improve on the voice quality, they will have a real winner. As it currently stands, it can be very frustrating with fading out voices, chopped up conversations and other nuisances.

I tried the 30 day free offer, and 3 weeks into it I canceled my land-line. I have told friends and coworkers, who in turn have thanked me! My cell is pretty useless where I live because I'm rural, and I have it hooked up to a secondary computer (I have 5 computers on a router with cable) so it has no impact on my primary computer usage. Sound quality is great - both sending and receiving. And today I found out they now have my area code. Yippee! Couldn't be happier! Thanks Clark, for another money saving idea :)

I bought mine about a month ago. Although it slows my computer down, it works very well most of the time. Sometimes I get an echo and/or studder, but it stops.
Very Satisfied with this product.

I love the service so far, Just one issue was had to be logged on the computer to get a call.how are they making money?Had for Three months now. So Far so Good.keeped vonage for one more month then just the cell & majic Jack!!!!

TRIED DID"T CARE FOR IT. I CAN DO JUST FINE WITH MY CELL.
ALSO IT SEEMED LIKE THEY WERE TRYING TO GET INTO MY COMPUTER, BUT MY FIREWALL BLOCKED THEM.
I'M ALSO HAVING TROUBLE TRYING TO SEND IT BACK, I WISH THEY HAD A LIVE PERSON I COULD TALK TOO!

I give up. Have tried 3 different phones and It wo'nt work on any of them. They say it's my phone. The phone works phone everywhere else. If you buy it you will be taking a chance.

Sounds great bought it last year, and found out that they did not offer Spokane area code. I tried to talk to them and they gave me their website and then tried online chat but found noone would help so as of today I have made 1 call and wasted $40

This will work anywhere in the world, as long as you are connected to broadband internet service. The US/Canada refers to the numbers you can call for free. So, if you're in Sweden, a call back to the US is FREE!

Worth the money as a teenager phone. If you can afford Skype or Packet 8 then stay with it. MJ quality is not good and cs is nonexistent.

I bought it, I tried it, and I sent it back ! ! It works " occasionally ". Many times it disconnects, echos most of the time, as well as many other problems. I thought at first, hey it's only $40.00, but for the amount of problems that it continues to have, it is not worth it to me. I sent it back and said if some of the problems go away call me up and I will try another one. No response. What does that tell you ? ?

May work in Atlanta. Not so in Savannah. Can call sometimes to Atlanta, not to 800 #s or to private #s out of town. Receiving companies cannot hear me. Conclusion, works best if you're based to/from Atlanta.

Clark,

I had bad customer service with MagicJack and the product did not work well for me. I could not even get to anyone in management. I do not recomend this company nor its product.

Bought It. Did not work properly. Sent it back before the trial period was up. That's all I can say.

I have it and the down side is you have to keep your computer running 24/7. this is handy to travel with but for a 24/7 i love packet 8 $200/yr and you don't have to keep your computer on 24/7

After an initial problem where MJ gave me the number that was already registered, I was able to chat with an online rep, who had me go change my number on the website, and it's been working as good as our normal phone line we have over cable. Using high speed cable for internet source.

I've been using the MagicJack for a week or so with no problems until today. Here is the text of my online support chat:

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Amber'

Amber: Hello, how may I help you?

Brian Levine: I recently received the MagicJack and installed it with no problem. It has been working fine. Just now, I called my wife at home and she said that she could hear someone talking on the line. It turned oout to be audio from a computer game my son was playing. Is this normal?

Amber: I am sorry to know that you are encountering problems using magicJack. Let me assist you with this.

Amber: Open task manager (control+alt+delete) and click the tab named ‘Processes’. Locate and end the following processes: UTSCSI, NEWNET_SETUP, MAGICJACK, and MAGICJACKLOADER. If one or several of these are not listed, do not worry. Now unplug your magicJack, wait 15 seconds, and plug it back in.

Brian Levine: What will that do? I'm assuming it will force a reload of the software, but its only been a week since I first installed it. Is this a known issue?

Amber: No

Amber: Please try the above step

Brian Levine: I'm at work right now so I'll have to do this when I get home. I still don't understand what this will accomplish (I'm a software engineer).

Brian Levine: Are you still there?

Amber: Yes

Brian Levine: Can you tell me what the above steps will accomplish?

Brian Levine: Frankly, I'm still evaluating the product and your company's support

Brian Levine: Any chance you are going to answer my question?

Chat InformationChat session has been terminated by the site operator.

I've been assisting a friend with Magic Jack who ordered it to replace a rarely used business line in their home which was costing over $1200/year to have.
Disappointments:
#1- The website navigation is absolutely horrible and doesn't make it easy to talk to a real person when the FAQs doesn't answer your questions. You end up bouncing around trying to get to a chat-help or phone number. I ended up getting the phone number off the credit card billing statement.
#2- Customer service on the phone wasn't very good. People need to be screened better for english speaking and comprehension.
#3- It doesn't work with all cell carriers calling in to the Magic Jack number. I tried calling it from my SunCom mobile phone and it wouldn't even ring. It worked fine from a landline and cordless phone. The online tech support said it was an issue they were working on and that there may be problems with other mobile carriers as well.
4- Will it fax? I tried to fax on that line but it didn't work. Hopefully there's a fix in the works. $20/year is better than $30/mo for a dedicated fax line.
The Thrills:
1-Once it was installed, patched, re-installed, updated and patched again with the assistance of the online tech, it worked fabulous! The savings of replacing the landline # is astounding. From $1200 to #20 a year!
Despite the disappointments I've encountered, it seems to be worth getting if nothing else but to try for the 30 day trial. Haven't had any problems with the quality or function of the jack so far.

Does this work with DSL? I have AT&T for my DSL hookup and my home telephone. So how will this save money? What suggestion do you have?

Can I use this product for international calls?

can I use a fax machine on this system?

It's there any other catch from magic jack. It sound to good to be true.

The add said pay nothing for 30 days,but 1 week after ordering majicjack,46.50 was charged to my account.There is no customer service #.Active e-mail informed me they could do nothing.color me scared.

This seems very cool, I will be checking it out. As for the people with DSL service, I know ATT is comming out with a naked DSL line in some regions which means you don't have to have a landline to have DSL, I think they are testing it towards the end of the year.

I travelled to India in late April. It worked great calling back home to Raleigh, NC. I also called my parents in Illinois and another family member in Indiana. I like good deals and this is truly one of the best deals I have seen for a great product. Phone companies lookout! BTW, you can get DSL internet from AT&T without keeping a phone line if you do not want to get cable internet.

get on the website my3cents.com and read about the vonage cancel fees,a company like this will scam you.anytime something sounds to good to be true it usually is.besides if I have to have internet service to begin with and this requires a phone service then why would anyone have 2 phone providers DUH! HUH!

I have it for about a month now. The call quality fluctuating a lot and some time I have to call again to get it better. It occurred to me once right when I had an important call and that was really annoying. But you really can't beat the price. And I like the call forwarding feature. Basically I setup the to receive calls on either my cell or landline--I use magicjack only for outbound calls.
I think what they offers for the 5-year plan turns out to be about $100 for 5 years. that translate to $20/year. I am however concerned about the longevity to their hardware for that long time though and they don't seems to offer free replacement of that. Well, let's see.

I've had my jack since August 07. They just got aroung to having my SC area code. I don't think the call quality is anywhere near my cell phone. I just got off the phone with my buddy, and the first thing he asked me, after he picked up the phone was if I was talking to him through a Coke can...... So for me, it's hit or miss with the call quality. Still, we're very happy for the price.

I had my jack for almost a year now, works very well, a few things people should know before, like you have to have your pc on to make calls, a 2GB is faster loading it than a 1GB, you can have incoming calls forward to your cell or landline. I find the quality of the call is better than a cell phone, there is no number to call for assistance, there is a FAQ. As for that you can't beat 20 bucks a year, for what you get. I like it.

I live in NC and they had no numbers in my area but I just have my Grand Central # forwarded to it. AWESOME for $40 for 2 years. I have had it since oct 2007. Call quality is not quite as good as Vonage but is acceptable.