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Jun 09, 2008 -- High-volume dry cleaner bites the dust

Clark's company graveyard page keeps a running tally of all the businesses we've loved before that later went bust. Today, the penny-pinching guru would like to share a bit about his latest entry.

Some businesses don't "scale" properly, which means the economics of opening one store isn't the same as opening 10 or 100. That's precisely what happened to a company called ZOOTS that tried to operate a high-volume dry cleaning business in this traditionally mom-and-pop industry.

ZOOTS was started about 10 years ago by one of the key players in Staples. Among the features ZOOTS offered was 24-hour service, easy online scheduling and pick up and delivery.

But the reality is that the dry cleaning business is a very personal one. Clark's wife has gone to the same dry cleaner for 12 years. The owners have watched their kids grow up and are like family friends. People develop a relationship with their local dry cleaner, and a chain like ZOOTS couldn't really offer that personal touch.

The company is being disassembled piecemeal, so you may still see select locations with the ZOOTS name.

Another factor also conspired against the success of ZOOTS -- what we wear has changed. Americans generally don't get dressed up for work anymore. In fact, managers have had trouble explaining appropriate attire to some workers in corporate America.

Clark typically wears shorts and a golf shirt to work. This outfit has been termed the "Clarkiform" by his staff. When he isn't completely dressed down, Clark will wear stain-and-wrinkle resistant slacks or a wash-and-go suit jacket that doesn't require dry cleaning.

Finally, many dry cleaners have been squeezed by the added expense of hangers. Imports of cheap hangers are all but banned. That's why your local dry cleaner may try to get you to return yours.


Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • dry cleaning
    They do not yet have a machine to press a laundered blouse,whereas there is a machine that can do men's dress shirts from size 15 to 18 so most blouses have to be hand pressed or "touched up" which takes manual labor. Since slavery is illegal we pay for the extra human labor. That being said if the cleaners charges you more for a ladies pair of pants (without sequins and other extra decorations) then you are going to the wrong cleaners. It may seem cleaners charge too much, but your cleaners has to pay rent, payroll, unemployment insurance, medial insurance, liability insurance, workers comp. insurance, water, gas, electriciy bills,general insurance, payroll taxes, property taxes,sales taxes,common area maintenance fee, donate to local school programs, donate to local choirs, donate to local beautification society, local boy/girl scouts, donate to local church functions, supplies, replace and maintain very expensive equipment, etc. Dry cleaning is for the people who can afford to pay someone to do the "dirty work" and if you can't afford dry cleaning, just do it yourself.
    I have personally saved my customers thousands of dollars by removing stains from garments that would otherwise have to be replaced.
    If you drive a hoopty and are poor take your clothes to the discount cleaners who used dirty fluids to clean your garments. They will not be "clean" because most do not use detergent, but it will be good enough. If you are the type of person looking for qualit,y find a cleaner in your area that is a member of Dry cleaners and Launderers Institute or look for a certified cleaner.
  • i will never use one again
    i will not use a dry cleaner ever again. there is nothing that can't handle the gentle cycle and hang drying. why do cleaners charge twice the amount to clean a woman's item? they tried to tell me that is has to do with the little pleats in the button-up shirts. But i watch as they put all the shirts on a mannequin and blow steam up it. that's all, nothing extra done on women's shirts. I'll keep my $5 a shirt and throw them in the dryer.
  • Dry Cleaner rip off
    I recently went to pick up 2 skirts that were linen and they wanted $16.00!! I promptly refused as I just had a linen skirt done by the dry cleaners in my builder for $4.25 and it was an authentic linen. I told the dry cleaners they could keep the skirts, as I was NOT going to pay $16.00. What can I do to formally complain about their practices as there was no posting that linen was more costly!!
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