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May 23, 2008 -- Cell phone companies revive The Cram

RIP-OFF ALERT: There's something brewing right now that Clark considers akin to a national scandal. The cell phone companies are in cahoots with rip-off artists and they're stealing your money.

Here's the background: Do you recall back in the landline days when people were falling victim to "The Cram"? Phone companies would bill them for fake charges attributed to a "marketing" company.

These bogus fees would pop up on a page of unregulated charges on a monthly bill. The phone companies would get a cut of the action when they teamed up with these 3rd party aggregators who initiated the charges. Many people would pay year after year without question because they were so confused by their bills!

Now this same garbage is popping up with cell phones. The cell carriers are doing courtesy billing for 3rd party crooks that push a variety of messaging services. And, of course, they're getting a cut of the money once again.

People are getting burned in 2 ways, actually, because cell companies are also raising the cost of text messaging. This is a virtually free transaction for them, yet they're raising rates to as high as 20 cents/text message.

People are being billed for messaging services they never signed up for. For example, Clark is getting spam text messages ads. The cell carriers love this -- especially if you're not on an unlimited texting plan -- because every spam message is more money for them.

If the history of "The Cram" is any indication, the FCC probably won't get involved for several more years. So you must take the responsibility of reviewing your cellular statement page by page every month. Many people just get their bill charged to their credit card every month and never see a statement. Don't be one of them! Get a paper statement and scrutinize it. This is war. They think they can get away with stealing your money, but they can only do so if you allow it!


Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • VERIZON RIP OFF DATA CHARGES
    VERIZON IS MAKING COMMISSION ON THE DATA FEES THAT WE ARE BEING CHARGED FOR. THEY WILL NOT REFUND THE MONEY. THEY TELL YOU TO CALL A 800 #. WELL NO LUCK THERE, I CAN NOT UNDERSTAND WHO I AM TALKING TO. THEY ARE MAKING A KILLLING OFF OF PEOPLE 9.99 A SHOT X AMILLION. $$$$$$$$$$$$$$$$$$$$
  • T-mobile service cramming
    My Niece borrowed her mom's T-Mobile G1 phone for a few days and put her sim in it. Now she's being charged $35 a month for "T-Mobile G1 Unlimited Web" service on a phone that she only borrowed for a few days!
  • What do I say to the phone company to lower my local home phone bill. I think it's the tarrif tax. Pls advise. TKS SS
  • Block unwanted text messages on Nextel
    Go to sprint.com and the "Support" tab and search for block test messages. You may be able to block your calls yourself. There is also a sidebar with more info and a link to let them know if it resolved your problem. Let them know your situation about being overbilled. Sprint Nextel is actively improving their customer service. You can also stop by a store and they can asit you with any questions you may have.
  • Nextel/ textme messanging
    Nextel keep charging me for unwanted tex masseges, I keep calling them to block tex massages and say okay but they never blocked them,So i keep paying for and i want to change to consumer cell phone but they have me on a two years contract, How can i get out?.
  • Cell Phone Spam
    I just received a bill with several "spam" text charges. I called Verizon, and they will put a text block on your service, and they removed the charges for the current month. Now this was a 10 year old account w/o text messaging. They claim any item can now be removed from service (i.e. voice mail) by request and account verification. By the same token any service available is active (whether wanted or not) unless you call them and notify them
  • US Credit Find
    I have just discovered these charges on my home phone bill. I called the toll free number and the rep will only credit one month. I have tried to call us credit but can only leave a message. I work for AT&T, and I hate to think they may be profiting from this!
  • AT&T/ cramming
    cramming is ilive and well in calif. second time we have been crammed, by trancendent corp, my i products imail/voicemail and u. s. credit find. shame on you at&t, comcast here we come.
  • ILD
    This is the second time I've had to fax, send letters, call customer service. They bill this bogus stuff. How can they get away it? It takes forever to get it off my bill. I have two businesses and have had to do it for both. Now their fax is not working,what a surprise!
  • AT&T
    Our phone bills are so confusing, that one has to be an attorney to know when we are being taken. I really didn't want to be a phone expert, just a customer.
  • cramming
    We were recently "crammed" by 2 companies, one of which was ILD. The other I don't remember the name. When you try to figure out the service these companies provide it becomes even more confusing when you are given such a vague description. ATT is our phone provider and I know they are not directly responsible , but when it is so hard to find out who is , they are the ones who get the brunt of the angry phone calls. They would be doing themselves a big favor by taking the first steps to eliminate this and it would make for great PR. We would all be doing ourselves a big favor by learning to read and understand our billing better and stand up for our rights as consumers.This practice should not be allowed to happen. I wonder how many millions are made from people who do not read there bills?
  • ILD bogus phone charges
    I've also been victimized by bogus phone charges on my AT&T phone bill. It showed up as ILD Teleservices for a voicemail service of $14.95. I called AT&T which gave me the number to ILD. When I called ILD I was surprised to find out they had my email address and mother's maiden name. He said it was done online through myvoicemailprize.com. He said that he would cancel my account and credit my phone bill, but that it may take 6-8 weeks. When I tried to link to the voicemail site, it showed internal errors. I did find others, all over the country, that has had similar situation. Consumeraffairs.com has this site listed on their rip-off report. Is there anything that can be done to stop this, and other similar companies, from ripping us off?
  • worthpoint.com
    the FCC is such a ridiculous organization
  • JP said, "I know a customer is lying..." Yeah right and I suppose you figure it out by looking into your crystal ball. It is that precise condescending attitude which infuriates customers. Now the fact is that I OWN my cell phone. I PAY for a service. Cell companies are under the seriously mistaken impression that they are the ones who can make the rules. Customers are paying for a service, a service which is not being provided in an appropriate manner. When are people not only going to stand up to reps such as JP, but to entire corporations? It is time to be heard. Write your government representatives, call your cell phone company to register an official complaint against their policies, report abuses of cellular companies to the BBB, the FCC and the FTC. Make your voice heard!
  • Cell Phone Charges
    My cell phone service is with Consumer Cellular. They don't make you sign a contract and they email an easy-to-read, detailed bill. However I've noticed 10 tax and surcharge charges ranging from 2 cents to $1.88. Is it possible that some of these are bogus? If so, how can you tell which ones are the frauds?
  • Clark Howard
    Your show is consistently wonderful - I really learn a lot and enjoy every one I hear. I appreciate your demeanor and attitude on the show which is always helpful and never demeaning. I have recommended your site and show to everyone I can get to listen.
    On one of your shows, you asked about teens and driving. With my kids (I have 6 - all grown and on their own) they had to demonstrate responsibility to get a license - with their school work, and with saving $ for car and insurance. They also were not allowed to ride with any of their friends who had not purchased their own car and insurance. It worked well for us, and I was willing to drive, if necessary.
    I have tried to call in to the show several times, and even with speed dial, the line has stayed busy.
    I'm not looking for a response, however, if you keep records, my email is Julie.Kelly@co.nevada.ca.us
    Thanks for your good work.
    Julie
  • I am a recent victim of "The Cram"
    I was recently victimized by Embarq (Naples,FL) in cohort with a company called ILD. However, I was re-imbursed after strongly detesting the charges. This is very widespread and mostpeople are not aware.
  • u.s. cellular
    at u.s. cellular, a) all incoming text messages are free. b) you have the ability to request that all text messages be blocked, if it takes that much time out of your life to delete a message from your phone, or to simply ignore it.
  • tmobile doesn't let you block them
    They are being sued and Clark howard is right, this is WRONG
  • T mobile will not block text messages!
    JP, T mobile will not block messages nor take charges off. If you get spam they will put free messages on so that you don't have to pay for the next batch of them. I have spoken to 3 or for reps about these issues and know that they do not refund or block them, so you are out of the money if it happens to you!
  • Once again, Clark is misleading!
    Clark is so blinded by his hatred for the cell phone industry that it impossible for him to be objective! We can indeed block all text messaging and my company (AT&T) will automatically credit back any unauthorized fees virtually on the word of the customer. There are many times when, as a customer service supervisor, I know a customer is lying when they say "I never authorized this!" There are several levels of approval that the customer has to actively accept for this billing to take place, but we still credit them. Clark, try to let go of that one customer service rep that made you so mad and try to be unbiased for a change!
  • Blocking text
    I am a verion customer and yes they CAN block text message all together if you don't want it at all. So if you don't have it on your plan and your getting charges just blck it.
  • cramming
    need legislators to make this illegal - that is the only time they will stop doing this.
  • spam text mssages
    Verizon and Cingular both have security code sitting for messages like Charkhoward does to post a messages here. This slows up the spam thanks goodness.
  • Scrutinize... then what?
    So I scrutinize the statement and find text charges even though tex messaging is not in my plan. So what do I do? T-Mobile's customer no service says "sorry we can't help you." So I pay. Clark, now what? We can't wait 2 years !!!!
  • Spam text messages
    I called Verizon to complain about spam text messages. Because I have no text plan, each one was costing me 20 cents. They had no way for me to turn off text messages or limit them only to messages sent by someone already in my address book, but they did have one suggestion that did really help. Verizon has a site that can be used specifically for sending text messages from the internet to cell phone users. If you log in using your existing online account name/password (or create one if you've never created an online user name/password with them) and then change your preferences to not accept any text messages sent from the internet, that will block anyone that's spamming with the equivalent of email text messaging.

    So far it's kept me from receiving any new unwanted text messages--I hope this continues to be the case! This tip should be better publicized by Verizon, though they're making money off of those who don't know about it yet, so I'm not holding out a lot of hope there.
  • Federal Consumer Protection
    "We have the best politicians money can buy" MArk Twain
  • cram it
    so what do I do when I get crammed? We have a two year contract, (suck right?) and have no leverage
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