As a U-Haul GM you understand that a company is responsible for those that work for it. It doesn't matter that you wish the public would judge the "person" instead of the company. Instead of wasting time on a pipe-dream, why don't you help your company come up with policies and procedures to PREVENT being put in a position of being "judged". Seems to me that would be a better use of your time. That being said, I have never had a problem with any U-Haul I've rented in the past.

Iam surprised so many people have problems with UHAUL, I have not had any problems using there vehicles when I was moving. Other than there vehicles being old as dirt...no problems. I guess I got the luck of the draw.....

My husband and I rented a U-Haul trailer in 1965 in Omaha, Nebraska to move to Oakland, California, when he was leaving the military. We had a flat tire on it in the Mohave desert in the middle of the day in August. We were stranded for 6 hours. After two hours of no one stopping to help, we unhitched the car and drove back to a service station. It took U-Haul another four hours to get to us. We really suffered that day. So the U-Haul problems go w-a-a-y back!

I have used u haul trucks many times and i have had no problem with them. I am sure if you looked into the other lease trucks iam sure that you will find problems with them also.i,am not saying that u-haul does not have some bad trucks but they all do.

10 years ago my son was in High School Band. The band held its normal fund faiser of selling Christmas trees. I volunteered to drive over 350 miles, from the coast of North Carolina to the mountains of North Carolina over the Thanksgiving holiday to pick up these trees. I called U-Haul and reserved a truck for the Friday after Thanksgiving. We drove up on Wednesday, I called the local U-Haul dealer and everything was on schedule, we had Thanksgiving lunch at the Dan'l Boone Inn in Boone, N.C. on Thursday, which was excellent. On Friday upon arriving at the dealer, they had no truck for me. The nearest truck was in Hickory, N.C., and either I could wait until the next day for them to retrieve it for me, or I could drive to Hickory and get it myself. The Christmas tree farm needed the truck on Friday so they could have it loaded and ready for me to make the trip back on Saturday evening. I drove to Hickory and back to Boone in the oldest hunk of junk I had ever driven. One rear tire was flat, the exhaust leaked so much we had to drive with the windows down most of the way back. There was so much loose motion in the steering I could hardly keep the truck in my lane safely. This was a terrible experience, but it taught me a good lesson, NEVER RENT from U-Haul again. Each and every year since then we have used Budget and have been very satisfied.

I rented a Budget truck to move 2 rooms of stuff from San Angelo to Austin. The truck was a 2006 model, which ran fine and got good gas mileage until we came to the hill country, and it would lose power on the hills, as mentioned, and really sucked the gas down then. I didn't break down, but it seems like the engine may be small for the size of the truck - ours wasn't even a full load and it bogged down on the hills.
I did call the dealership to set this up after I had reserved online w/ U-Haul only to discover I would have to drive 35 miles further to rent a larger truck than I had reserved, so I cancelled with them. I think working with the individual dealerships is always better.

I rented a Ryder truck some years back to move. It was horrible - the noise, steering play, lack of power. Totally decrepit, and this was the second truck after I returned the first one as intolerable after going half a mile down the road. They were old and poorly maintained.

I was once a U-Haul dealer with service bays, they only repaired items when the truck broke down, I would tow it in my shop repair it and have to argue with them to get paid for my services, they would tell me but it couldn't of been this or that there maintance was very bad, and at that time the trucks were very, very old they never replaced there equipment, I must say one thing positive about U-Haul is that there trailers are very good, after putting up with them for about 4 years or so, I finally swiched to Ryder
An Ex U-Haul Dealer

We dealt with U-haul only because it was the only option in our small town. Don't call the reservation line to reserve---they won't guarantee you a truck and they won't let you know till the day before if you are going to have to drive 50 miles to pick it up. Call the local dealer and reserve through them and they will make sure you can get the truck from them. Our local guy was good, but the corporate people weren't. We loaded our 26 foot truck to the ceiling with everything--took us 1-1/2 days to pack it all in. Then it broke down 30 miles down the road. They sent out 3 mechanics to diagnose it, and the first two were wrong. By the time they wasted all day sending out mechanics, it was the weekend and too late to have the truck fixed. My husband finally got here with the furniture at midnight on Monday (he broke down on Friday afternoon). They did give us two other options besides waiting for repair--both of them ridiculous. One was that they would pay my husband minimum wage to unload the truck into their parking lot and reload it into another truck (it took 6 of us 1-1/2 days to load it the first time) and the other was that they would hire a bunch of guys (probably off the street) to unload and reload under my husband's supervision, but they would not be liable for ANY damage that occurred to the stuff during that process. So we had to wait. They fixed it well enough for him to get here, but through the mountains the truck only had enough power to go about 15 mph uphill, so a 5 hour trip took him closer to 8 hours. To be fair, they did refund the entire cost of the rental at our insistence because of all the problems, but again, this is because of the local dealer where we turned it in, not the corporate people. Maybe this judgment will make them take a closer look at their maintenance. Be sure to check everything before you take the truck, and always give yourself plenty of time to stop--loaded trucks are heavy.

It's not just safety -- it's the rip-offs inherent in their reservation system. In my last move with them (& I do mean LAST), I dealt with three dealers before getting a truck. Don't think of them as a company. Uhaul is a loose association of thieves. How it's legal? I don't know, but I would rather hire a mule.

It makes sense now that the old rickety trucks are for local moves. I rented one for a charity and the alignment was so bad that I had to strong-arm the truck to keep it straight. PLUS, the brakes were so weak that I literally had to stomp on them to slow down and kept several car-lengths distance between myself and the car in front. THANK GOD I only had to drive it across town -- I was terrified the entire time! I will NEVER AGAIN rent from UHaul!

I am absolutely ecstatic to see that U-Haul was sued for its unsafe vehicles. Personally, I will never utilize the services of U-Haul again and it is my personal crusade to persuade as many people within my circle of influence to not utilize their services.

Five years ago I rented a large U-Haul truck to move my possessions from Michigan to New York. Unfortunately for me, the U-Haul truck had a terrifying inclination to drift to the right. The issue was compounded by a dangerous amount of play in the steering wheel which made it difficult to correct for the inclination of the truck to drift to the right. I drove whiteknuckled at no more than 40 miles per hour through Ohio, the mountains of Pennsylvania, and to New York in less than optimal weather conditions. By the time I reached New York, I was physically and emotionally spent.

When I dropped off the vehicle at the U-Haul dealer, I was furious and I informed the dealer that I would never rent another U-Haul "death trap" again. The dealer seemed less concerned about the vehicle and my terrifying experience and more concerned about getting me on my way so that the other customers wouldn't hear me utter the words "death trap" again.

If anyone knows how I could serve as a material witness against U-Haul, I would be glad to volunteer my time to take some of the air out of a company which represents the worst of American business practices.

I AM A UHAUL DEALER.UHAUL IS GETTING NEW TRUCKS ON THE ROAD AND RETIRING THE OLDER ONES. THE NEW ARE RENTED AS LONG DISTANCE (ONE-WAY RENTALS) AND THE OLDER ONES ARE FOR LOCAL (IN-TOWN RENTALS). AS FOR UHAULS CUSTOMER AND ROADSIDE SERVICE I HAVE HAD CUSTOMERS TELL ME SEVERAL HORROR STORIES OF HAVING TO WAIT HOURS ON THE SIDE OF THE ROAD OR ON HOLD. THERE IS NO EXCUSE FOR THIS AND THE WORST PART IS THE LOCAL DEALER USUALLY GETS THE BAD REP. FOR THIS BECAUSE I AM THE ONE WHO RENTED THE TRUCK TO THEM. AS FAR AS CONFIRMED RESERVATIONS GO YOU ARE NOT GUARNTEED A TIME OR PICK UP LOCATION UNTIL THE DAY BEFORE. A UHAUL REP IS SUPPOSE TO CALL AND TELL YOU WHERE THE TRUCK IS LOCATED AND WHAT TIME IT WILL BE AVABILE FOR PICK UP. IT IS UP TO THE LOCAL DEALER TO HOLD THE TRUCK THEN AND IF IT IS OUT OF THE WAY YOU MUST ASK FOR EXTRA MILES OR TIME. IF YOU DO NOT ASK THEN YOU WILL NOT GET IT. SO UHAUL IS TRING TO GET SAFER TRUCKS ON THE ROAD BUT AS FAR AS THE SERVICE END THEY ARE KILLING THEM SELF

This is the first I'd heard of Uhaul's problems, and it reminded me of a fatal accident I saw the aftermath of a couple of weeks ago. I saw a Uhaul truck which had slammed head on into a large tree on a country highway. There were no other cars involved. I don't know that it was caused by a fault in the truck, but wouldn't be surprised now.

A UHaul employee backed one of their trucks into my SUV at their parking lot. The police were called & wrote a report, but no ticket was issued since it was pvt. property. Their insurance co. has verbally said since there was no ticket it wasn't their fault. They refuse to put this is writing or acknowledge my e-mails or phone calls.

While moving cross-country, the brakes failed on the U-Haul truck I had rented as I crossed the Hoover Dam! Scary place to be brakeless.
After several hours on the side of the road, the U-Haul technician came. When I described the problem, he answered without surprise..."That happens all the time on these trucks."
We were able to get a partial refund, but it was a long, ugly process. Sure wish I'd known about Clark back then!

Had scheduled a turck for pick at 6:30pm. Friday evening, for a weekend move. Called to confirm pick-up and was told the fleet was in route to the rentals office and would not be there til after 8:30pm. I would need to wait until then for the size I ordered. We were there waiting for the truck, signed all paperwork and proceeded to our home to load, the truck hardly made it to the house, and completely stopped running right in front of the house and they had to come and tow it back, we then had to go back (15 miles)and pick up another truck, by this time it was 10:00pm at night. And then get cursed out by the DRUNKEN manager for calling them to come open back up to give us another truck. We finally got another truck (much smaller) so this caused us to lose an entire evening of loading, plus several more trips then were orginally planned. We never recieved a discount, for these trips or the trouble or the cursing of the drunk manager. I have contacted the u-haul company several times only to be told (rudely) someone would be contacting me back, guess what? No one ever has! I would never use them again for anything, and will tell everyone I know never to use them, I can not believe they are still in business. Years ago I knew someone in the Peoria, Il. area that worked for a rental office that was supposed to fix and repair these trucks, and he informed me they are the most unsafe vehicles on the road! The repairs are never made they are rented back out as soon as they are dropped back off by other renters. Guess I should have listened to his advice!!!

I couldn't agree more. I cringe when friends tell me they've reserved a UHaul truck for an upcoming move. Questions such as "Will UHaul have their truck available when they go to pick it up?" and "Will the truck work?" come to mind because UHaul has problems in these areas. Penske, on the other hand, is an absolute pleasure to deal with. Great customer service and much newer vehicles.

Rented Penske last time. Was cheaper than U-haul, truch was new and it was diesel = saved money on gas. I drove over 800 miles with no issues.