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Mar 31, 2008 -- Many banks fail to disclose fees and rules

RIP-OFF ALERT: If you think that banks are lying to you, the feds now say that you're right! The U.S. Government Accountability Office -- the investigative arm of Congress -- sent out undercover agents to determine whether a sampling of 185 banks across the country lie about their fees and rules. The results? Banks did lie, or they would not provide a disclosure of fees about 80% of the time.

Think about the debit card con game for a moment. These little cards are massive profit centers for banks. Banks say they approve transactions you don't have enough money for as a "courtesy" to you. But what they really want to do is rip you off with an overdraft fee of $30-$40. The Washington Post reports that banks make $18 billion annually on this con.

The bottom line is that you have a right to get a price list at a bank, just like you would at a restaurant. Did you know that in banking circles, free checking is called "fee checking" behind your back? Banks use offers of free checking as a loss leader to fee you to death. So if you're not good at keeping tabs on your balance, you need to become a cash person and buy with green. If you keep overdrawing anyway, you need to be more responsible and track your balance down to the penny. Some people think these suggestions sound quaint and very '90s, but what's the alternative? Clark has a teenager who has learned it all the hard way. She had a debit card at 15 and repeatedly overdrew it and got hit with fees. Now she's 18 and learned her lesson.

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What others are saying

  • Bank Fees and other rip offs
    I would find it interesting if everyone stopped depositing money in the bank for a month or two. Go on a cash basis so the banks feel the pinch.
  • No overdraft fees with ING Direct Checking
    ING Direct Electric Orange checking accounts give you a buffer for overdrafts. If you go over, they just charge you a daily interest rate for the money you are in debt. Obviously this is only useful if you don't treat the buffer as a credit card. Haven't done the calculation, but I'm sure a one or two day overdraft of a few dollars would be very small.
  • Quicken Online Security
    Quicken Online would access my checking account using my ID and password. It downloads my checks and deposits and would save time in entering them myself and balancing my account. Have you heard about any security problems with this?
    Thx, Cynthia
  • Banking Concern
    My checking account statement come from one State. While the address on the envelope is from another State. What's going on?
  • Maintenance Fee
    How nice it was of the bank to tell me I could avoid their monthly maintenance fee by switching from writing paper checks to their FREE online banking, just to find out a couple of years later that they were going to start charging the monthly maintenance fee because the company I work for doesn't direct deposit my paycheck. How greety. Come on banks, don't one thing and do another.
  • Bank Fees
    You are right on one hand it is your responsibility to know your balance and bank fees, but allowing you to over draf soley for the purpose of collecting fees is more than a little sleazy. I would call that unethical and should not be allowed. The people that are hurt most by this practice are the ones who can lest afford it, living pay check to pay check.
  • bank fees
    Addendum to previous comment:
    It is YOUR rsponsibility to find out what the fees and rules are. If you are too lazy to do so, then don't whine when you get slapped with a fee.
  • bank fees
    My gosh! Get a life and quit whining when YOU mess up! It's the check writer's responsibility to maintain accurate enough records so that they do not overdraw their accounts and get hit with fees. If you can't do simple addition and subtraction in a check register, then get a friend or family member to help you or pay someone $5 to do it for you once or twice a week. The $5 is a lot cheaper than the fees!
    Yes, I bank with a mega-monster bank, and they do debit before they credit, and they do delay deposits (even cash ones) for 2-3 days, but, knowing this, I allow for it when writing a check. I have not had a fee against my account in 20 years! DO NOT WRITE CHECKS IF THE MONEY IS NOT ALREADY THERE. If you do and the check is presented for payment before you can cover it, then consider it a LOAN transaction fee.
  • Bank Fees
    I haven't had an overdraft in years for two simple reasons. Does anyone remember those check ledgers you used to get with checks. and do you remember math from grade school? If you keep track of all of the transactions,and subtract them, you should know how much money is in your account.
    I also set up a floating overdraft protection loan, that will cover any outstanding overdrawn balance in my checking, these have reasonable interest on them, much cheaper than any credit card, but I rarely use it.
  • Banks Ripping Off Customers
    I just want to point out to all those people saying that people can't expect Free Checking to be Free. First of all if it's not free checking then don't call it that. Second, a bank's business model is traditionally based on loaning money out and charging interest. They still do this only now on top of that they also under-handedly charge people outrageous fees in the guise of a so-called "courtesy" of allowing essentially unlimited overdrafts. The worst part of this is that this kills the people who are the most financially unstable and worsens these peoples' financial situations.
    The banks will never willingly limit the fees. Legislation should be passed to require banks to limit these fees, especially on smaller accounts and those who have less cash-flow and are less able to afford the high fees.
  • BANK BLOODSUCKERS
    ....lets face it...banks are bloodsuckers, parasites and predators.
  • Credit Cards
    Currently I have a 0% interest for 1yr and a 1.99% for purchases which I plan to pay in full every month so that will be 0% as well. In the past I hadn't paid in full on a few cards. When I would get the bill, it would state the monthly amount as well as the amount in full. I would pay amount in full, then be billed the next month for a few dollars more. This happened on 2 different cards and I had the amount removed both times. I told the cc co that if it stated "amount in full" or "total due"....that would/should be it...why else was I paying in full? I know it was because they were averaging the interest out on a daily basis, but then they shouldn't state total due when that indeed was a lie. I could very easily have ignored any bills from them thinking I was paid in full then they would have tacked on a late fee.
  • bank fees
    Regarding Mr. Ed Dennis' comments, well yes, this may be a symptom of a lack of birth control, but why are our big oil companies vilified for 10 % profit margins while banks and newspapers average twice that much?

    Are you familiar with usury laws? It is not unusual for congress and legislatures to set limits on the fees some businesses can charge, and banks have been getting away with gouging their customers for too long.
  • Bill Pay Scam
    I use bill pay with my bank, 99% of my bills are paid electronically, however, for some reason they find a way to print a check for one of my payees each month (it varies which one) and then charge me a check enclosure fee. Its like they Walk all over ya. So much for free checking.
  • Bank Fees
    Hey, ENOUGH OF THE BANK HORROR STORIES! Anyone with any sense knows nothing is free! The problem is that people don't have any sense. PT Barnham said it over 100 years ago "There is a fool born every minute" Today it's every nanosecond! You can't protect these people. If you have bills pay them on time! don't spend more than you have! Balance your checkbook! For gosh sakes don't blame the banks, they don't create the problem! This is a "birth control" issue!
  • Bank Fees
    I have work at a bank for over 20 years. When a customer makes an honest error, the bank has always refunded the fees "as a one time courtesy".
    As for banks clearing the highest amount first, there is a logical reason. Mortgage, insurance, car, electric bill.. and so on are usually the high amounts. If these checks are returned you are charged a hefty fee on the other in. Most people want their mortgage payment paid first.
    For the man who wrote the check to the church every Sunday. The bank can not hold debit to your account to pay on a Tuesday. Is it possible the church made the deposit earlier than usual ? Also, checks clearing in the same district as the deposit are clearing much faster.
    When you use your ATM card, the funds have to be avaiable at the time of use. It's also possible that from the time it is used until it post, another check cleared your account and used the funds.
    Bottom line .. use Online Banking every day and balance your account. Do not take the chance and write a check if the funds are not available. It's a game YOU are playing, not the bank.
    ATM fees? Most banks don't charge anymore. However, if you use your card in another bank, the foreign bank may charge. There is some processing involved and will be a fee for this.
    Yes, you have to shop around for the bank that meets your needs. That is your responsibility to make the right decision.
    Oh. And for the man who withdrew $60.00 and had a balance of only $40.00, you should have been charged, no matter how much the fee is.
  • Private overdraft protection
    Dear Clark, I have a trick I've been using for years and it works. Many years ago I put extra money in my account (pick an amount that works for you $100, $500, etc) and did not enter it in my register. When my balance nears zero I have my own private overdraft protection. Although I check my balance on line frequently this gives me a little added protection. I have NEVER overdrawn my account. Thanks for all you and your team do!
  • Banking Fees
    I used to bank with Compass Bank and with my last business, I had rather large amounts of money on deposit, and never got a penny in interest.
    I have a small business now that involves cash deposits on a weekly base, and would you believe, they charged me for depositing cash (charge for counting cash)
    Needless to say, I dumped Compass and went to my local Credit Union. Seems they appreciate me more.
    I do see the need of making money, but not charging for making deposits!
  • Paying with cash
    I agree that paying with cash is a sure fire way to control your spending. However there are business that won't accept cash. Recently my wife went to purchase a few items at IKEA in Dallas. When she pulled out a $20 the cashier told her they didn't take cash. It slows down the check out process. We encountered the same problem at a floor covering store. They said they didn't want to handle cash because it's too risky. One day there will be no more "cash", only plastic and the banks will have total control.
  • Parents Monitor Teen's Safety
    I was stunned to see that the majority of voters thought that they shouldn't monitor their childrens' safety.
    This is terribly irresponsible towards their children and the rest of society.
    Are they too busy with their own little leasure activities to bother to take care of their own kids?
  • Parents Monitor Teen's Safety
    I was stunned to see that the majority of voters thought that they shouldn't monitor their childrens' safety.
    This is terribly irresponsible towards their children and the rest of society.
    Are they too busy with their own little leasure activities to bother to take care of their own kids?
  • Bank Fees
    There are many practices within the banking industry that I would not defend; however, all this griping about debit card and checking overdraft fees is much ado about nothing. These fees are within one's control, and they are the result of the way banks have figured out that consumers want to be marketed to. Everyone wants free checking, and honestly, do you really think a bank or any other business can offer a free service without someone paying? Unfortunately, with this and other marketing gimmicks, the 20% of the customers who use poor judgment pay for the other 80%. It's the same with credit card rewards programs. Only, in this case, 80% of cardholders are in the wrong product and they end up paying more in interest charges and fees than they end up receiving in rewards. The 20% who can afford to make large purchases on a regular basis without racking up a balance are the only ones who benefit from such rewards programs. Consumer finance is 90% emotion and 10% logic. Bank marketers know this and they capitalize on it. Consumers need to wise up.
  • More Banking concerns
    I had switched form one banl, because they do their nightly balancing they would apply all debits/withdrawels to an account BEFORE any credits were applied.

    The new bank i am with I just found out
    during there nightly balancing act they do credits first the apply the debits/withdrawels. there little trick that caught me off guard was sort there debits/withdrawels from highest to lowest.

    Found this out sorta on purpose, on a sunday, I new I did not have enough money so I did an atm withdrawl knowing i would have a 35.00 fee. by tuesday without using any more it was 170.00 in fees. all because they sort highest to lowest at night
  • Check Processing and Bill Pay Services
    About the check clearing...checks are becoming a thing of the past and there are fewer check processing facilities resulting. Because of this, the time it takes to process a check is longer than most payees wish to wait for it to clear, and so many payment recipients use electronic check processing to get their check funds "electronically" deposited to their account. This is why they post so quickly. As far as the banks offering bill pay services, they are using this same electronic submission to pay the bills, requiring fewer lost mailing and can assure payment dates are met. This setting up of future payments on your bank's bill pay site is another way some people mess up their accounts when they forget to log in transactions not actually written from their account log. The best advice is to use an easy home bookkeeping program, like Quicken, to record all transactions promptly and to log on to your bank to get frequent updates of items posting to your account. I'm going almost 10 years without one bank fee.
  • Credit Unions Aren't Evil
    I had a big box bank that made thousands in overdraft fees on me. I switched to a credit union where the overdraft fee is a little more reasonable - $25 - and where they value you as a customer.

    http://www.cumminghome.com/news30041/newsflash/credit-unions-empower-cumming-residents.shtml
  • BANKS-FIFTH THIRD BANK OHIO
    ONE OF THE WORST
  • "Courtesy" overdraft fees
    As a former employee of a national bank, I quickly learned that banks are all about profits and much of those profits come from fees. Unless the fee is determined to be a "bank error," it won't be refunded in most instances. The idea that banks are only protecting themselves from account abuses, is just a way of rationalizing outrageous and unethical bank fees and practices and is usually propagated by someone who works for a bank. Banks could easily protect themselves by denying the transactions in the first place. Yes, people need to be responsible, but when people aren't or make a mistake, that's no excuse to rip them off to the extreme. I left the banking business as a result of these unethical practices and suggest that more people take advantage of the superior services offered by the non-profit credit unions and their extensive free ATM network.
  • Debit Cards Fees & High Risk
    I agree with your comments about debit card fees, but wonder how many people realize the risk of someone draining their bank account by using their debit card number. With credit cards, you simply don't have to pay the bill for any charges that aren't your own. With debit card, it's too late by the time you find out, and your entire bank account could be drained. On top of that, every check you have outstanding could bounce with additional fees from the bank and every creditor. Watch out!
  • Debit card fees
    It's a total rip off. Sure people need to be responsible but getting a $35 fee is not reasonable. Loren is right on the money when she says banks should pass on the true cost. I wonder if Jon the bank manager could tell us what this true cost is.
  • More Banking concerns
    IN RECENT WEEKS I HAVE NOTICED CHANGES IN HOW MY BANK PROCESSES CHECKS. FOR EXAMPLE, I HAVE WRITTEN A CHECK TO MY CHURCH ON MOST SUNDAY'S FOR THE PAST 6 YEARS, AND FOR THE PAST 6 YEARS MY BANK HAS ALWAYS CLEARED THE CHECK IN MY ACCOUNT ON THE FOLLOWING TUESDAY. HOWEVER, LAST WEEK MY BANK ALLOWED THIS CHECK TO CLEAR MY ACCOUNT ON THE FOLLOWING DAY (MONDAY). AS A RESULT OF THE CHECK CLEARING 1 DAY EARLIER THAN THE PREVIOUS 6 YEARS AND A RECENT CHANGE IN THE BANKS POLICY ON HOW MUCH MONEY CAN BE AVAILABLE FROM A DEPOSIT, I WAS CHARGED $198.00 IN O/D FEE'S. IT IS CURRENTLY TUESDAY EVENING AND THIS REGULAR WEEKLY CHECKCHECK HAS YET TO SHOW IN MY ACCOUNT. YOU MIGHT BE WONDERING IF THE BANK THAT DEPOSITS THIS CHECK HAS MADE A CHANGE IN THE WAY THEY SEND THE CHECK THROUGH TO MY BANK. THEY HAVE NOT. I CAN GO ON-LINE AND SEE A COPY OF THE BACK OF THESE CHECKS, AND I HAVEN'T NOTICED ANY CHANGES DIFFERENT FROM PAST CHECKS. THIS IS CLEARLY SOMETHING MY BANK IS DOING ON THEIR END. FURTHERMORE, WHILE SEARCHING THIS INFORMATION ON THE BACK OF THESE CHECKS I NOTICED ANOTHER RECENT CHANGE, IN THAT MY BANK STOPPED STAMPING THE BACK OF THESE CHECKS WITH THEIR OWN STAMP ABOUT 6 WEEKS AGO, WHICH USED TO SHOW THE DATES & TIMES THEY RECIEVED THE CHECKS. I DO UNDERSTAND THAT IT IS MY RESPONSIBILITY TO MAINTAIN A BALANCED CHECK BOOK. HOWEVER, I BELIEVE STRONGLY THAT MANY BANKS HAVE SEEMINGLY STEPPED UP THEIR EFFORTS TO SEEK OVERDRAFT FEE'S BY WHATEVER MEANS & METHODS NECESSARY. IN FAIRNESS TO THE GOOD PEOPLE AT MY LOCAL BRANCH, THEY HAVE HELPED ME AS MUCH AS THEY COULD OVER THE YEARS WITH SOME OF THE FEE'S (I AM VERY THANKFUL FOR THEM). I AM SURE MY FEE'S HAVE EXCEEDED SEVERAL THOUSAND DOLLARS OVER THE PAST SEVEN YEARS. I HOPE SOMETHING WILL SOON BE DONE TO PUT PRESSURE ON THE LAW MAKERS AND BANKING INSTITUTIONS TO BRING AN END TO THESE VERY HARMFUL FEE'S, PROCEDURES, AND POLICIES. ONE LAST COMMENT ABOUT THESE OUTRAGEOUS FEE'S. THERE HAS BEEN A STRONG, AND IN SOME CASES SUCCESSFUL EFFORT BY MANY STATES AND LAW MAKER'S TO EITHER CLOSE DOWN OR CHANGE THE POLICIES OF THE CHECK CASHING/LENDING COMPANIES FOR CHARGING ENORMOUS INTEREST RATES(FEE'S) TO THE WELL INFORMED BORROWER. YET, BANKS ALL OVER THIS COUNTRY CONTINUE TO BE ALLOWED TO CHARGE TO -NOT SO WELL INFORMED CUSTOMERS, FEE'S THAT FAR EXCEED THOSE CHARGED BY THE CHECK CASHING/LENDING COMPANIES. WILL SOMEONE PLEASE PUT A STOP TO THIS! IT IS DESTROYING INDIVIDUALS AND FAMILIES. BY THE WAY, WHEN I WAS CHARGED THE $198.00 O/D FEE'S, MY ACCOUNT WAS OVERDRAWN $12.64 WHICH CAME AFTER MY BANK ALLOWED ME TO WITHDRAW $40.00 WHEN THE ATM SHOWED A POSITIVE BALANCE ABOVE THAT AMOUNT AVAILABLE. IF THAT ISN'T EXCESSIVE, THEN I DON'T KNOW WHAT IS.
    Sincerely, R.Lee
  • Bank "courtesy" overdraft fees
    As a bank manager for a large national bank, I see the problem with fees as a consumer and as a banker. If you overdraw your account you're going to get charged either an insufficient funds fee and not have the transaction covered or an overdraft fee but still have the transaction covered. Mistakes happen and if that's the case the bank probably will reverse the fee as a customer service. However, from the banker prospective, I see habitual abuse of accounts every day. The bank has every right to protect itself from that type of purposeful neglect of maintaining a good account.
  • Debit Card Fees
    It would be interesting to see how much it truly costs the banks when the overdraft occurs. Passing that true cost on to the customer is okay, but these outrageous 35.00 overdraft fees seems like a rip-off...
  • Debit card fees are ripoffs
    Not rip offs? Say you withdraw $60 and only have $40 in your accoutn going over by $20. You get hit with a fee well over 100% for the over draft? WOuld you ever go fr a credit card with 120% interest? No. So how is a bank loaning you money you dont ave in your account and then charging you over 100% interest not a ripoff?
  • Debit card fees
    I appreciate the information about getting a price list of fees. I wouldn't, however, call the overdraft fee a rip off. I feel it is my responsibility to maintain funds in my account and not overdraw.
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