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Mar 26, 2008 -- ING Direct's privacy policy bucks the trend

When was the last time you got a notice in the mail from your bank that began, "We value your privacy…"? These privacy policies are typically printed in mice type and written in legalese. They explain all the harm that the bank will visit on you -- by selling your private information -- as part of their normal course of business. But ING Direct is reversing this trend. Their privacy policy explains in plain English that you'll have to opt in to their information-sharing program if you want them to share your info. Meanwhile, if you tell the average bank not to share your info, they're still allowed to do so with select "marketing partners." Clark thinks ultimately there's more money to be made from being honest to your customers than in taking advantage of them.

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What others are saying

  • ing
    Is there any way to invest with ING without sending personal information through the internet?
  • Ing direct
    Fantastic - companies that work to keep my information private get my business. I have had it with having to sign dozens of fine print notices to do what should be simple business. My montly bank statements are 14 pages long and usually I have less than 14 transactions per month. Every statement has pages and pages of fine print. Ridiculous!
  • ING direct
    I've considered opening an account with ING for several months. Clarks comments about their privacy and electronic security policies of the past few days had given me a big shove in that direction.
  • ING's policy
    Great company with excellent customer service. More of your listening audience should consider investing in their savings program for the interest earned and with the ease of investing and withdrawing funds with no fees. Imagine if a regular bank actually considered doing something so radical!
  • ING Direct's privacy policy
    I will certainly look at ING first for my next loan!

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Do you like the idea of auto insurers switching to a pay-as-you-drive model -- where how, when and where you drive may be monitored?
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