A few weeks ago, Clark told you about some trouble he had with Orbitz during a recent trip to visit his affiliates at WDBO in Orlando. After he went on the air with the story, he realized that he hit a nerve with people who have had trouble booking travel online. The Orbitz customer no service experience prompted Team Clark to take a look at Travelocity and Expedia. Clark's producer Kim had to contact Expedia 8 times to get a response. Travelocity answered promptly, but here's the sad truth about Orbitz, Expedia and Travelocity: None of them have real travel agents answering the phones. They outsource customer no service across the globe to people who may have never left the borders of their own country. Why would you pay these companies a service fee to book with them when you can't get an experienced travel agent to help you?

Clark and Christa were recently in Milwaukee visiting affiliates at WTMJ. Clark was reading the Financial Times of London and there was an insert about Mauritius. That's where Clark's initial call to Orbitz was bounced. During the call, he spoke to a lovely woman with an intriguing accent who wasn't really able to help resolve his issue. That's symbolic of the problem with customer service at these online travel sites. Know that if you do book with these big outfits, they all deliver major customer no service. After all, there aren't any actual employees or actual travel agents available to help you!