Several weeks ago, Clark told you that
his wife was in an auto accident. While everyone involved was fine, he promised to report back about the challenges he was having with the other party's insurance company. They didn't want to pay and kept pushing Clark to file a claim with his own insurer -- a process known as subrogation. The problem with subrogation is that 2 insurers can cut a deal, leaving each driver with an at-fault accident on their driving record. In this case, there was no question that the other driver was the one who hit Clark's wife.
While the insurance struggles were going on, Clark and his wife were able to use a spare vehicle they have to get around. The insurers like to play a waiting game because they know that not everyone has more than one vehicle. So most people eventually roll over and just go the subrogation route. Clark was able to instead become politely persistent. He got on a first-name basis with the investigator and called every single day. On the 8th day, the other person's insurer agreed to pay for damage to his wife's car.
The game is to continually stall in the hopes that you'll eventually go to your own insurance company. Clark's just glad he didn't have to file suit in a small claims court against the other driver. But had he done so, their insurance company would probably have capitulated when they were faced with the expenses of a court date. In the end, you are your own best advocate.