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Jan 17, 2008 -- Consumer Reports ranks the best and worst health clubs

For those who overindulged in calories during the holidays, here's a word of warning to avoid getting eaten alive by health club salespeople. This industry basically has two business models. In the good one, you pay month-to-month or quarterly with no real contract. The sleazy business model, however, involves long-term contracts designed to give your checking account a workout. In the latter model, the downfall begins when they offer you a free tour of the facilities. The tour is done by a commissioned salesperson with the intention of getting you to sign a multi-year contract. When you sign, the salesperson gets a commission and the club sells off the contract to a finance company that will take the paper on and sell it off for pennies on the dollar. Then the club gets what's left. Clubs sell so many memberships this way that they have to hope that you don't work out -- otherwise there wouldn't be enough space for everyone!

The Feb. 2008 issue of Consumer Reports rates health clubs, with the worst rating going to Bally's Total Fitness. Bally's got bad marks in staffing, classes and equipment, plus the worst possible score for locker rooms, cleanliness and crowds. On the flip side, the best club is a chain that's in 15 states called Lifetime Fitness. In the second-best slot are on-site gyms at work and coming in third best were gyms at your local Jewish Community Center/YMCA/YWCA. Though Consumer Reports doesn't mention them, Clark also recommends checking out hospital-affiliated fitness centers. They're usually rehab-based or geared toward hospital staff. They're clean, well run and don't force stinking contracts on you. Most sell memberships to the public. One final word: Signing a contract will not get you to work out. You may have the best of intentions, but most people quit working out within weeks. So don't obligate yourself to a multi-year contract.

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What others are saying

  • knuckle up fitness
    The gym is good but expensive. The classes are a great workout but sometimes so packed and smelly it is not pleasant!
    When you try to cancel it is confusing and they have alot of red tape. My credit card changed and I forgot to change it with them; I never used the gym anymore and just paid every month. Well, they tacked on $20 a month that it was behind, along with a $25 "yearly maintenence fee"! I paid it bc they threatened to turn it to collections.

    Then, I decided it was time to cancel...what a pain! You have to fax a cancelation to their office, not in person at the gym. When I canceled my membership and asked them to bill me what I owe, they came up with the wrong charges. After much time going back and forth, I thought(was confused) that all $ was settled. Later I was billed for recent months. THey said my account cancelation was not "processed" bc I still owed them money and she said I owed the past 3 months! They offered to be kind and resubmit my cancelation if I paid the $49 ( I did owe that $), plus, one more month! Why did they charge for the extra month...because they can!
  • Lifetime Fitness is a ripoff
    Greed is good at Nickel'n'dime Fitness! The management at Lifetime Fitness are masters at ripoffs and runarounds.

    Do not give these idiots a debit card number or checking account number! Use a credit card so you can request a chargeback.

    The first problem I encountered was when I worked with a personal trainer. I renewed with him after completing the initial round of sessions. He was fired shortly after I renewed and there were no other trainers that had suitable schedules.

    I made many calls to the "club manager", who would do nothing but transfer me to the "training manager". All calls ostensibly transferred to that phone went to voicemail. I made multiple calls to the "training manager", again all calls went to voicemail. I made multiple calls to the "customer service" department, equally unsuccessful.Your calls will not be returned, nor will your voicemails be answered.

    I called my credit card company and requested a chargeback for non-delivery of services, which resulted in a refund in full.

    The 30-day cancellation policy (either by certified mail return receipt requested, or by visiting a club prior to the 5th of the month) is a real ripoff. These jokers will not take a cancellation by phone, and make it as inconvenient as possible for members to cancel.
  • contracts
    try getting a landlord to give you a month to month contract or even an afordable one period
  • Lifetime Fitness
    While you guys ranked Lifetime Fitness as being one of the best fitness centers, I have to disagree. I was transfered there when my gym closed to finish out my membership. Since I have been there they have withdrawn money from my checking account on three different occasions citing that they thought my membership contract was up and therefore it was time to charge me their prices. My contract is not up until December of '08, and I have taken the contract to their customer service reps on 3 occasions now demanding my money. This gym is unbelievable and unacceptable by my standards and I cannot wait for my membership to run out!
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