In the past year, Clark took well in excess of 100 flights and had almost no problems with delays or other horrors that routinely plague travelers. He never checks a bag, so he never has to deal with lost luggage. Discount airlines and full fares alike had meltdowns in 2007. Everyone remembers the American Airlines fiasco, but JetBlue, Skybus and United also went on the fritz. JetBlue responded by creating its own Passenger Bill of Rights that is the best in the world, according to Clark. But this is an arrogant industry and many others have been slow to embrace the idea of putting the customer first. New York recently passed its own air travel protection act for flights leaving or arriving in the state. Airlines at JFK are required to provide water, refreshments and clean toilets if passengers are stranded on the tarmac for 3 hours. Many of the full fare airlines went to court to fight this act. Thankfully they lost. Here's Clark's take: If the full fares want to move business operations to a third-world country where there are no working toilets and clean water, go right ahead. But this is America and here we have first-rate standards of hygiene. Now when will Congress get around to passing its own comprehensive Passenger Bill of Rights??