We bought Magic Jack at a retail outlet for $40, which buys the device and the 1 year of service. We had a very difficult time getiing it to work, and as I suspected, the problem turned out to be conflicts with some software IN OUR COMPUTER. It took 3 sessions of about 1.5 hr each time with the magic jack online chat help to find the problem and fix it. I must say the online help service was very professional. They stayed with me and were very polite and helpful, and finally located the problem. Now the device works every time perfectly. We have high speed internet (which I think is critical to the quality) and every call is crystal clear. The best part is that my wife is African and she needs to stay in touch with family and friends at home. She calls to Africa and the calls are the best qualtiy she has ever heard! Better than with our traditional land line (which we dumped). She buys minutes from Magic Jack, which are about 40% cheaper than the most economical minutes she could ever find anywhere else. Overall, I have to say we are very pleased with this product and recommend it highly. If you are having problems, it is likely to be with your computer internet connection or the configuration of the software on your computer. Contact thier chat help and be patient, it just might give you better quality calling for a lot less $$$.

I've had mine for two days now, I have Vista no problems since I went on their website and did the update.
So far so good - I got a local area code no problem. Maybe they have fixed the issue. My area code is metro Atlanta 770. I'm impressed so far, will check back later.

I have been using MagicJack for 6 months now and love it even though I had an out of state area code for some time. Just got my area code so I am set. I have had no problems with the connection, only trouble is I have to remove it when restarting my computer and then plug back in the USB connector once the computer restarts. With this I now have a permanent home phone line and for just $20 a year for unlimited calls.

B+ There are two high speed Internet options at my home base. One is wireless, one is direct wired. Both work well. The wired one works better. The wired connection is also a higher speed. I've also used it at the airport with my laptop and everywhere and anywhere that I get a wifi connection. It's never failed although there have been a few garbled connections when the signal is weak.
No, there aren't area codes for every location but in todays world when calling plans allow calls to all area codes for the same price, an LA or NEW YORK City area code is not such a bad thing. I live in North Dakota and have a NYC phone number. If area code matters that much to you and you can't wait for your's to be added. Pay for the alternative!

I've been using it for about 2 months. On the whole it works very well, considering I call my mother in Canada every day. Can be a real money saver....... from an ex Vonage customer.