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Oct 17, 2007 -- Toyota in surprising Consumer Reports auto upset

Consumer Reports has released its annual vehicle reliability survey and Toyota has come out with a black eye. For the first time ever, the Japanese company's Camry has been dropped from the recommended list. Toyota made a corporate decision a few years back to become the world's largest automaker. In doing so, they had to take the focus away from making quality vehicles and shift it to growth. That explains why Toyota as a whole now checks in at No. 5 on Consumer Reports' tally of the most reliable vehicles sold in the United States.

Meanwhile, Ford has emerged as an unlikely hero in the report thanks to its enormous jump in quality. The "Not your Father's Ford" tagline is taking on a new meaning and people can no longer joke that Ford stands for "fix or repair daily."

The top carmaker remains Honda, followed by Acura and Scion. The first American nameplate on the list is Buick, followed by Mercury and then Ford. The least reliable car sold in the United States is Land Rover, followed by Hummer, Cadillac and Mercedes.

Cars speak to us emotionally. Clark's producer Joel bought a 2000 Nissan Altima recently that doesn't really stir his emotions; he simply views it as dependable transportation. Joel might have picked a Honda Element if he were buying on emotion alone. Christa, Clark's executive producer, has named the hybrid version of her standard Lexus RX 300 as her dream car.

Sometimes it's hard to step back from the emotional side and make a smart auto purchase. But think about the underlying hassle that comes with purchasing an unreliable vehicle.

When you're ready to go car shopping, get pre-qualified for a car loan from a credit union and then get Consumer Reports' annual auto buying guide. Try to find a balance of quality and that emotional X factor and you'll be on your way to a great car purchase.


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  • Lemon Law
    I traded a 1997 F-150 and a thousand dollors to Team Toyota on Blairs Bridge Road and Thornton Road.In Douglasville didnt offer a carfax report said it was down bought a 2006 toyota tundra had a hit point of 30 repairs the truck i traded had 12. toyo had 66 thosand and the truck i traded had 150,000.said it was a 1 owner. they will not call me back said it was bought as is but i have gap ins. and extended my warrenty to 100'000 miles what do i need to do we are on a low income behind on the house payment 3 months.please help me.
  • Poor Quality Parts/ Customer Service not helpful/Toyota
    My Toyota RAV4/2006 began making a thunking/popping noise when I turned the wheel a couple of weeks ago--so I took it into the World Toyota dealership in Atlanta yesterday. They said that it was a rack and pinion problem and would cost me $1021. The car is only a little over 2 years old but does have 49000 miles on it--so is no longer within warranty. I thought maybe they would extend the warranty since it was such a big problem and the car is still relatively new--just over 2 years old. I also did research on the internet and found that many many other 2006 Rav4 Owners had this same problem--which of course occurs at about the same time the warranty expires and that it was actually a drive shaft problem (potentially very dangerous) that cost about $600. Toyota had even issued a service bulletin about it. I called the Toyota Dealership and told them they had misdiagnosed my problem--and they quickly agreed with me and gave me the $600 price--to fix their faulty equipment. I complained to the corporate service department who were, of course, not helpful and argumentative. I am so disappointed in Toyota. My past 2 cars have been Mazdas--and I never had major repairs like this so soon after I had bought them. My husband needs a new car and we would have bought a Toyota--if they had agreed to replace this part for us...Not recommending Toyota to any friends any time soon.
  • In the long run
    The problem with this consumers report article is that it only covers the first year. For the economically minded a car must be owned for 10 years or more. Consumers report still list Toyota in the lead after 10 years. Ford isn't on the list at all.
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