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Oct 16, 2007 -- Free directory assistance makes a comeback

Do you remember when it was free to call directory assistance? Some free services are making a comeback thanks to a new ad-based business model. Clark's teenager recently called old-fashioned directory assistance and was charged a $1.80 before he told her about 1-800-FREE-411. Google has also launched a free service (for business listings only) available at 1-800-GOOG-411. Meanwhile, AT&T has its own service through 1-800-YellowPages.

People sometimes gripe that the numbers they get from these free services aren't always correct. But there was a recent study that found the numbers you get from paid services are just as likely to be wrong. So why pay extra for the chance of a wrong number? Clark often turns to the Internet when he's looking for a number. He practically never looks in a phone book anymore. Remember the 1979 move The Jerk starring Steve Martin? There was a scene where the new phonebook arrives and Martin goes running for it, looks up his name and shouts, "I am somebody! I'm in the phonebook!" Pretty soon people won't know what the whole phonebook phenomenon is about. In the future there may not be any phonebooks, because the costs to print and distribute them are so high. The bottom line is that you shouldn't be paying for directory assistance when there are so many free options out there. On a related note, Clark was talking to someone who lost their cell phone just a few days ago. The person discovered that thousands of dollars in international calls had been made by the thief. Under the current law, that person is responsible for those costs. To avoid a scenario like this, call your cell phone provider and get an international calling block.

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What others are saying

  • Bluegrass Cellular Blocks GOOG 411
    Bluegrass Cellular blocks its customers from using this service.According to Customer Support "Bluegrass Cellular strives to ensure that its customers receive a satisfactory experience with all services provided, including directory assistance. By establishing a quality directory assistance service, Bluegrass Cellular believes it provides the best over all cellular and related services, bar none."
  • international cell phoen block
    On Jan. 16, 2009, I called Verizon to establish an international cellphone block and was told by their rep(when I finally reached one) that they could not provide such...what now?
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