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Oct 04, 2007 -- Experian follows TransU and Equifax with credit freeze change

A few days ago Clark told you that TransUnion and Equifax will begin allowing people who don't live in states with credit freeze laws greater access to freezes for a price. Experian has now announced that they too will modify their credit freeze rules in the same way. Credit freeze laws started in California and are now in 39 states on the way to being in all 50. But surprisingly only about 50,000 people across the country have taken credit freeze action. Experian's offer begins Nov. 1 and will cost $10 just like TransUnion and Equifax. So if you want to freeze (or unfreeze) your credit with all three bureaus it will cost $30. Keep in mind that this service is completely free those who are already victims of ID theft and have a police report or FTC affidavit to prove it.

What is a credit freeze and why is it so important? Criminals have access to your ID so many ways. Freezes allow you to lock up your records and select a secret code that only you know and can use to temporarily thaw your credit. So criminals won't be able to get credit in your name because they don't have your code. This is the most effective tool against economic ID theft and it's a shame that so few people have used it so far. Even Clark plans to do a credit freeze now that it's available to him in Georgia. After all, ID theft happens to 10 million people each year.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

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What others are saying

  • Un-Freezing Credit
    Something else to keep in mind. We are trying to apply for an account at Everbank - an online bank paying 2 1/2% interest on a savings account. They won't open it without us unblocking Experian so they can "verify" who we are. Now I'm faced with paying $20 just to open a savings account. I knew we wouldn't need credit, I never thought a bank would want it just to give them my money!
  • credit freeze
    what clark doesnt tell you is...what happens when someone else puts a credit freeze on your credit report. Then what? You dont have the # or password the credit bureau says they gave you and believe me they wont help you fix the issue. I have an ex mother in law who did this to me. I have plenty of id to verify who I am but the credit bureaus wont help. So clark now what?
  • unthawing a freeze
    i have used trans union twice - wonderful to work with. Equifax once and it worked. However Experian is IMPOSSIBLE to work with :-(
  • Unfreezing Credit
    Has anyone been able to unfreeze thier credit successfully?
  • AnnualCreditReport.com
    I tried to submit a credit freeze and it told me that I already have an account. When I clicked "forgot user name or password" it asked me for my SSN and then name of my high school mascot. I would never have chosen that as a security question because I don't think that we even had a mascot at my tiny high school. Frustrating!
  • One does all three?
    My husband and I started to put a freeze on both of our SS's. I went on-line to TransUnion. Everything was going fine until I read all the small print that said they have the right to change the terms (i.e. cost) at anytime and you are bound by the changes if you accept the terms today. ????? Isn't that sort of like signing a real estate contract for x amount and they can change the price of the home later? Also in the terms it said that placing the freeze with one company will automatically place it with all three. Why is everyone talking about being charged with each one individually? Looking for answers here...thanks in advance.
    Nancy
  • Experian PIN does not work
    I tried to thaw my credit for the first time today to apply for a credit card. Equifax was easy and I talked to a person. The problem was with Experian. The PIN they gave me won't work! I tried by phone and web site. It is impossible to reach a person. Now I am out the $10 to Equifax and was unable to get the credit card approved.
  • Credit Freeze
    I think maybe the reason so few people hahv eused this is because they don't know about it. I just learned about it today.
  • credit freeze
    If you placed a freeze on your credit can you call for your annual report, or do you have to remove the freeze first?
  • Unlocking Credit freeze
    I tired to unlock credit freeze to get cell phone with a new company. Equifax number listed didn't unlock, was unable to talk to a person. Experian did unlock freeze for a week but nobody could access the thing. Two days later I found a number to talk to an actual person @ Experian and they quickly did nothing beside talk rhetoric. You have the pin and pay the money you should be able to access your own credit without so much difficulty. It was an exercise in frustration. Both organizations are frustrating.
  • EQUIFAX CREDIT FREEZE
    To place a freeze on your Equifax credit file, ensuring NO ONE but you can allow ANYONE to apply for CREDIT or CHECK CREDIT under YOUR NAME, GO TO freeze.equifax.com or https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp and type in Security Freeze in the search button
  • Credit freeze
    Equifax said we do not have any credit information with them. mwe have been living in the same house for 25 years, have bought and paid for a house and many cars in the meantime, plus two other houses before. What is going on?
  • Equifax Credit Freeze problems on line
    Clark - it looks like a pattern here re Equifax forcing people to request a freeze by US Mail. Can you look into this as this does not seem to make sense. I did Freeze on line with Experian nad TransUnion with no problems
  • Equifax site is problematic
    I tried to freeze my credit on the Equifax site today. When the process moved to part 3, Confirmation, I received a message stating that my credit had been frozen successfully, but the section where it looked like some information should appear with maybe a confirmation number, was never populated. I let the website churn away for ten minutes, still nothing. So, I’m not sure if it actually worked, and I do not know what information that bottom section was suppose to provide to me. I looked extensively for a “If you’re having trouble with the website link”, and under the Contact Us section, but I did not find a way to pursue/resolve this matter online. Now, I'm sending a letter to Equifax Security Freeze address hoping they can help me.

    One step forward, one step back.
  • credit freeze
    I was so angry with this! Tried to qualify for a car loan, and they would not unfreeze my credit! Kept telling me
    to give them some pin number(which I
    didn't have) so they would not do it!

    I won't go through this CRAP!! again.
  • Security Freeze-Equifax
    Just put freeze on all 3: Transunion online FREE.
    Experian online $3.00 and Equifax on phone $3.00
  • Credit Freeze
    Did credit freezes on line with TransU and Experian but Equifax would not let it be done on line.
  • Credit Freeze
    I was able to install a credit freeze on all three companies while online. Two of them charged $10 each.
  • BNY Mellon Shareowners Services
    Several people asked if this letter was legitimate. Clark reported on air that he received the same letter, and said it was legitimate. I also received the letter.
  • Credit Freeze
    I easily and successfully put a freeze by telephone with TransU and Equifax. Experian only freezes by mail or online, but did give address to overnight my request, big concern because I did not want my personal info in regular mail system.
  • credit freeze
    I am 67 yrs. old and I decided to follow clark's advice (freeze my credit!)I did it online and Trans union didn't charge me but Experian did. It would be nice if equifax will do it online too....
  • BNY Mellon Letter
    Please answer us Clark!!! Is this legit?????
  • Equifax Online?
    I checked Equifax and they still do not allow one to put a freeze online. I thought Clark said by Nov 1st?
  • Equifax
    I thought Clark said by November 1 you could get a freeze through Equifax online? It still says you have to do it by mail. Is there any updated info about Equifax?
  • security freeze
    My husband and I decided to take Clark's advice and place a security freeze. We are 64 and don't plan on buying anything major anytime soon. Everything went great for me with
    TransUnion (they didn't charge) and Experian. I sent both by mail to Equifax (shame on them, I agree). Because the information is sensitive, I sent it registered mail/return receipt. It cost me over $10. My husband did his and TransUnion went great but for some reason Experian wouldn't take his so it is back to the post office and another $10 to mail it. I think it might be easier to steal someone's identity - almost sorry I started it.
  • Equifax
    You cannot order a security freeze online with Equifax. You must send 2 ID plus $10 and a letter of request to them. Transunion and Experian you can submit online. Shame on Equifax.
  • I got the letter, too..."Dear Sir or Madam"
    Did anyone who got the 9/15 letter also notice it starts with "Dear Sir or Madam"? Or did yours have your name on the salutation?
  • BNY Melllon Shareowners Services lost tapes
    Where did Clark answer the comments on this matter?
  • BNY MELLON SHAREOWNERS SERVICES
    I too have received a letter from BNYMELLON SHAREOWNERS SERVICES, They want my social security number to file a credit alert. I'm not giving it until I know it is legitimate.Thanks for your reponse. I listen to you often.
  • BNY Mellon Shareholder Services
    Does clark answer here --- or where?
  • BNY Mellon Shareholder Services
    Ditto. Received the same letter. Is it a scam or something I should sign up for?
  • BNY Mellon Shareowners Services
    Yesterday I received same letter dated 9-15-08, re: lost tapes of 02-08. Why would I need to have a daily monitering service (a daily 'looking-at-my-persoal-info') if I choose to freeze my credit?
  • bny mellon shareowner services
    I have recieved the same letter and am wondering what to do.
  • BNY MELLON lost tapes
    Received letter about missing tapes dated 9/15/08. Letter stated tapes were missing February 2008. The person I spoke to was located in the Phillipenes. Is this a ploy to have you sign up and/or give info?
  • BYN Mellon Shareowners
    I have just received a letter (9/20/08) from BYN Shareowners advising of the missing tapes. If this happened in Feb. Why are letters sent in different months all during the year. We should have known as soon as it happened. I don't know what to do about the free credit. Those of you that received your letter months ago, what have you done about signing up for the credit freeze, etc. Thanks for any info!
  • Credit Freeze
    I am trying to freeze my credit. There was no problem with Equifax and Trans Union. Experian has made it very difficult and it appears you can only freeze your credit with this bureau by mail.
  • BNY Mellon
    There is a large thread here about it
    http://breachblog.com/2008/03/27/bny.aspx?pg=1
    Clark, we need your help to know if this is a scam.
  • BNY MELLON Letter
    I am suspicious as well. Is this really a beneficial service? Is it partly a marketing ploy to snare people? Can the "Team Clark" put our fears to rest??
  • Credit Freeze
    Do both a husband and wife separately need to "Feeze their Credit"?
  • BNY MELLON
    A friend of mine got the same letter - sure seems suspicious... I called the Mellon number to find out if they'll bill after the alleged free two years. The woman said "they don't have any way to bill you because they don't have your credit card...so, No, they won't". When I reminded her they have the address, she said to call Experian. There's no human being there, just "Press a Number."

    Hope someone can shed more light!
  • Credit Freeze
    What is Harry Lamon's letter talking about waiting until 8/1??Above it says it is available in Ga.I thought I was confused before??Is there a # you can call to get a freeze on all 3 at the same time??Thank You for your time.
  • Credit Freeze
    I have just received a notice from BNY Mellon Shareowner Services that they have lost several boxes of data back up tapes that contained certain information, such as name, address, Social Security number and shareholder account information. They have engaged ConsumerInfo.com, Inc.to provide me their triple Alert Credit Monitoring product for daily monitoring of my credit reports at the three national credit reporting companies.
    My question is should I accept this offer or should I do a credit freeze? If the credit freeze is preferable, should I proceed immediately and pay the $30 in fees or wait until the GA Law is effective on 8/1/08? Your thoughts would be greatly appreciated.
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