As the nation's third largest cell-phone provider, Sprint has caught a lot of heat from Clark over the years. He often cites the company as perhaps the worst example of customer-no-service in modern American capitalism. But Clark isn't the only one slamming the company. Consumer Reports, the American Customer Satisfaction Index and J.D. Power have all given Sprint the lowest ranking in their surveys of the four major cell-phone providers. The company recently went through a quarter where they lost a lot of customers, but now they're slowly gaining some back.

Today Clark gave Jerry Adriano -- Sprint's VP of Customer Experience -- air time to outline how the company is trying to improve itself. Adriano explained that after many requests, Sprint is now confirming all customer transactions via e-mail to ensure there are no misunderstandings when you speak to a representative. They're also going a step further by rolling out "transaction wizard" software on their end to guide customer service reps through all transactions steps. On the retail level, Sprint wants to address its understaffing problems so that customers will be served whether they're at a store to make a new purchase, have a phone repaired or get some help with routine account maintenance. A lot of these changes have been in the works for the past three or four months, so if you're not already seeing them in place you should in the next 60 days. Adriano also advises customers to use the existing tools online for help, such as the rate plan advisor tool and the network coverage tool. Finally, he shared an e-mail address Sprint has set up to help customers get their issues resolved. Customers should send their problems to customerresolutioncenter@sprint.com and include name and contact info.