I am so glad I got the magic jack, it works GREAT. I have Roadrunner and have no problems, caller ID works on my regular phone. Plus, it comes with a built in digital answering service. Great value for the money. I was paying almost $40 a month with the phone company!!! The only issue I had with install was with my anti virus for my network, I had to manually allow Magic jack to access my network. Quick easy fix. I am recommending this to everyone I know.

MagicJack works fine calling the USA from Iraq. The sound quility is great at both ends.

Wildblue and magicjack will not work. People can't hear me but I hear them fine. Something to do with protocol. Works fine at brothers on bellsouth dsl. If I had that I would still be using it.

Can't buy unless I know the answer to this question. There is no fast internet connection where I live without Wild Blue internet.

I have heard Clark wonder how they get by with charging so little...here is how. If you will notice when you set up, your computer must be set to accept majci jack cookie....they monitor web useage and phone useage and sell the information they gather from those cookes to advertisers. If you don't mind that, then Magic Jack is a great deal.

I want to know do you keep your same number if you get this magic jack.

Clark,
AS a 10+ YEAR, WSB Listener, I'm VERY DISAPPOINTED in your support for Magic Jack.

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REMEMBER, IF IT SOUNDS TOO GOOD TO BE TRUE IT IS!!!

DO NOT BUY THIS PRODUCT.

IT IS NOTHING BUT SPYWARE.

THEY WILL LISTEN INTO YOUR CALLS AND WILL MONITOR EVERY SINGLE CALL YOU MAKE IN ORDER TO SELL ADVERTISING TO YOU!!!!

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Take a look at their EULA!
And in case you are not as smart as you claim to be.
EULA=End User License Agreement.
Means, when you sign up, you agree to their BULL SCAM!!!

IF IT SOUNDS TOO GOOD TO BE TRUE IT PROBABLY IS!!!!!!!!!!!!!!!!!!!


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YOU SIGN AWAY ALL YOUR PRIVACY USING MAGIC JACK.
THEY WILL MONITOR EVERY SINGLE CALL YOU MAKE IN ORDER TO SELL ADVERTISING AND TARGET THOSE ADS TO YOU.

WANT TO ORDER PIZZA?!?! MAGIC JACK WILL KNOW ABOUT IT!!!
wANT TO CALL GRADMA AND WISH HER HAPPY BIRTHDAY!!! MAGIC JACK WILL KNOW ABOUT IT!!!!!
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http://www.magicjack.com/tos/

You also understand and agree that use of the magicJack device and Software will include advertisements.

...serve local advertisements and classifieds....and you will NOT be able to opt out of receiving them.

Any claims, legal proceeding or litigation arising in connection with the magicJack device or Software will be resolved by binding arbitration … in Palm Beach, Florida.”
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THESE SCUM BAGS HAVE NO SHAME!!!!
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Even the "look how many people came for a free trial" counter on the homepage is a fake, a javascript applet that increments itself automatically:

// the interval (ms) between new visitors
var interval = Math.round(86400000/perday);

As if targeted advertising, systematic privacy invasion and the signing away of your legal rights wasn't evil enough!

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Update: they've changed the counter, which now runs server-side.(SCUM BAGS!!!).

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(THE js CODE IS STILL SHADY!!!!).

I bought one from Radioshack for $29.95 that way I could bring it back there rather than deal with magicjack.com! Well it seems to work great so far
! WE will see if it keeps up! I am sorry so many have had issues and I am a laid back person so for me if I get a bad signal I call back later! I like mine so far!

I llike my Magic Jack but I have to have all other applications closed on my PC. I think it is because I have Vista. Sometimes I get an echo but over all it pleases by cheap soul.
Thanks

I love my Magic Jack. I need but seldome use a land line. I seldom if ever have quality problems. I went from paying $28 per month to $20 per year.

Really NOT that bad at all. I was scared about buying becuase of negative reviews. I purchased mine over Ebay just in case it didn't work. It works great. Every once in a while I get bad sound. (Like a bad cell phone cignal) I usually hang up and it goes away. Or if really bad I re-start Windows and it works fine. I used it in Spain and it worked great. Better than looking for calling cards!

Sound quality was good for the first month of free trial. Afterwards it deteriorated over time to a point that I no longer use it. One night I spent 2 hours chatting with tech guys who kept bumping me around them but no use in the end. Pathetic service. Thank God I didn't opt for more than an year's service.

Do not fall for it. Clark, please take the advertisement out of your website and do not endorse this product.

If anyone has any intentions of buying this product, please do your own research first. Read all the reviews. Check them out on BBB.

My MagicJack works like a charm. The audio is as good as any landline I've ever used.

I'd really like to get one of these...but all attempts to order one from the MJ website are futile....and no one seems to be manning the 24/7 help/support line. My attempts to contact the company go round in circles.... anybody else getting this customer no service?

Yeah, i was sucked into purchasing one. however, i made the mistake of paying using paypal. I actually waited a month before trying to get an answer as to why i never received. and as you read below from others, all you can do is go onto their website and sign on to chat with some person on cyberspace.
the first time, the kept me on "hold" for well over 15 mins. i ended up chatting with 2 other reps and they were helpless. all they could write in the chat session is that they would report what had happened and someone would be in touch. you ever think i heard back from anyone?? of course not. i would still like to try the product but i feel like i would have paid twice for the item and then have issues most of you are experiencing. so i'll just wait a while longer before investing in it again. but just as a FYI, PAY WITH A CREDIT CARD and no other means. if you do not pay with a "real" credit card, you have no recourse if you get shafted like i did. later.

customer service is no service...had to send back....would not buy

I have 2 of these devices. One on the main floor of my home, and the other in the bonus room for the kids. Both have worked wonderfully since day one. It took a little longer to install than the information led me to believe, but overall, have had no problems. Good sound quality. I am both on computers that are about 3-4 years old, neither are top of the line models. I am not at all disappointed with my decision to give them a try. I feel like the $40.00 I paid for the unit and 1st years service is much less than I would pay the phone company just for unlimited long distance. So, it's worth it if you use it only for long distance and keep a landline for other calls.

I don't have a Magic Jack but do have customers with them. I own/operate a computer business. There are a lot of variables such as PC speed, Internet speed, Internet quality, some routers are better than others, and time of day for usage can make a big difference. Internet speeds and quality change more with some providers than with others at peak usage hours which greatly affects the quality of the Magic Jack. Bottom line, it is going to work perfect for some and not work for others. If Magic jack will make the software a lot more efficient on both network and PC resources, they would have the best thing since, well, Magic.

It would be interesting if those who are having sound quality problems post their computer specs. I have an AMD2 6000+ with 2GB RAM. I connected my DSL modem to the Ethernet port rather than USB. Is it possible that poor sound quality and other problems are related to a sub-par computer? Don't know, but it might be interesting to note.

Clark,
You say you like MagicJack; I wish you would tell the rest of us how you get it to work.
It's the biggest waist of money (albeit only $40.00) I have seen.
If you really want to know just how bad it is Google 'Problems With MagicJack' and see what you get.
I believe the company is defrauding people with false advertising and I am sorry to say it: You are helping them!

i FEEL THAT THERE IS A PROBLEM WITH MAJIC JACK, i HAVE A PHONE WITH ANOTHER EXT. AS A SET, AND UNFORTUANTELY ONLY THE BASE PHONE WORKS WITH THE MAJIC MACK. i READ SOMEONE SAID THAT THEY HAD A WHOLE SET OF FOUR WITH ONE BASE IN THEIR HOUSE AND IT WORKS...CAN YOU TELL ME HOW THAT IS POSSIBLE. i WOULD APPRECIATE ANY HELP YOU CAN GIVE ME ON THISTHANKS.

I got it a month ago and I love it.
No problems with the service. Cant beat the price!

have not purchased one yet wondet to see if it's worth the hassle tcamaro1968@aol.com

I bought Magic Jack. Waited until they had my area code. Works great - no problems.

Finally after many chats with c/s, I downloaded the upgrade and saw the phone icon to get a number, now it won't work. Last time with c/s, she suggested I "give" it to a friend rather than give auth code to return it. it costs $46 with s/h. If it works again, it is a great deal. So I'll keep it and give another try. My husband thinks that it "pulls" too much on our computer. So I sneak and pull it in to try and then hide it again.

I've had Magic Jack for a couple of months and at first I would have people say they can barely hear me, but it has worked it self out. We love it! No more bills on a monthly basis for a phone we hardly used anyway. It works when I need it.
WE HAVE BEEN SPREADING THE WORD ABOUT IT AND HOW MUCH WE LOVE IT.
I WISH I COULD MAKE A % OFF HOW OFTEN WE TALK ABOUT IT.

I had this magic-jack for three months. I endured the static that faded in and out, however, when my jack stopped working and the so-called live customer service insisted that I connect the jack w/o the USB extension (which was impossible w/o disconnecting me keyboard and mouse connections)They refused to give further assistance. Since they felt it was the extension rather than the jack its self, I suggested that they replace the extension...they refused. I asked for a physical address...they refused. I requested a RMA, only to be referred to their site that would not except it because it was over the 30-day window. I contacted Pay-Pal for help but they graciously stated that they could not assist me but suggested that I contact my credit card company. Visa stated that they would do a chargeback to Pay-Pal and then Pay-Pal will extract the moneys from Magic-Jack's account. This I did now I am waiting for Magic-Jack to cry foul. If nothing else they will have to contact me to request the return if their non-working Magic. Yes, it was the Jack itself, I plugged in in my firms computer and guess what...it did not work. So much for the magic

I am a network engineer and use it. Best solution is use an AC USB Hub, No multi-line phones and move the phone at least 10 ft away from the computer to prevent interference. The broadband connection can go thru a router, switch without a problem. These suggestions eliminated my problems. I do have cordless phones also attached to the magic jack lines. You may not get a local number for the magic jack lines. Do have over at least 1GB of RAM; more is better. More speed on the broadband is better.

I was having the same issues as well as others such as calling my cell phone from my Magic Jack phone resulted in being no audio on the cellphone but the magic jack line was working. I was also getting low volume on all calls. This was resolved by my disconnecting my modem and router, I use vonage and have cable internet, for 10 minutes and my Magic Jack has performed well ever since.

Cindy, under the FAQ section of their website select the "Returns, Exchanges, Replacements" category. There you will find return instructions.

http://www.magicjack.com/1/faq.aspx

I am having problems finding the information needed to return two of these that were never activated. The website won't give the address or any other info on where to send them or how to go about returning them.

had some trouble in beginning connections and voice quality new upgrade 4 mac made helped good product 4 cheap guys like me