advertisement
Looking for something on the site? Search for it here! Also see Clark's Greatest Hits

Aug 22, 2007 -- Sales of extended warranties are down

Minneapolis' Star Tribune reports that sales of extended electronics warranties at Best Buy and Circuit City are down 12 percent and eight percent, respectively. Clark really rejoices in these stats because he hates when these warranties are crammed down your throat by salespeople. Speaking of that, Clark recently bought an LCD TV (on sale) at a major electronics retailer. When the salesperson started his spiel about the warranty and Clark declined, the salesperson dropped him like a hot potato. He actually left Clark by himself to lift the TV onto his cart and didn't even fill out a customer ticket! Clark thinks the man probably acted this way because he may have needed a certain close rate on the customer tickets he writes up. So rather than risk being penalized for not selling the warranty, the sales associate didn't even bother writing up a ticket. At Circuit City, for example, the only way they survive is through warranty sales. Best Buy, meanwhile, reported some $800 million -- more than half of their $1.38 billion in profits -- came from the sale of extended warranties.

Clark says the payback on warranties is worse than on a Vegas slot-machine. In fact, he jokingly advises people to get a quote on a warranty and then go drop that chunk of change in a one-armed bandit. At least then you'll get flashing lights, racket and noise, plus have some fun taking in the atmosphere! But seriously, for every dollar you pay on an electronics warranty, you only get back about eight to15 cents, after you account for depreciation and how quickly technology becomes outdated. Clark thinks you should never buy an extended warranty on computers and electronics. You're a little bit safer with a warranty on your appliances. Finally, keep in mind that credit cards will sometimes double the manufacturer's warranty on electronics. It's like getting an extended warranty for free!

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

Avg. rating: N/A

What others are saying

  • Best Buy Protection Plans
    I work at Best Buy and I have customers come in all the time that get a brand new laptop because they dropped theirs or spilled something on it. Did you get that? They get a BRAND NEW LAPTOP (almost always over $600 in value) just from purchasing a $230-$300 protection plan! Just based on dollars and cents, they are very well worth it.
  • Best Buy is NOT great... avoid like the plague!
    Our 6 month old refrigerator completely quit. We had the 5-year premium service plan from Best Buy. We called about the problem and they said, "Turn it all the way up and call back in 24 hours." As if a person could just go days without a refrigerator.

    They didn't want to schedule a service call, but finally they agreed to send someone out in 3 days. Of course the technician never actually showed up. When I called to find out why, they said that our account didn't show a service call had ever been scheduled. By this point I've been without a refrigerator for 3 days. They first said it would be 3 weeks before they could get someone out here. We pitched a fit and finally they said they'd "try" to get someone here sooner, no word on exactly when that would be.

    And this fridge is still under factory warranty!

    We asked them to exchange it. They said they can't do that, and anyway they can't get one of these for another 6 weeks. We asked for our money back, and they said they can't do that as they have not verified it is broken. (Because they won't come out to look at it!) We asked for a loaner, and they said "there is no way our system will allow that. In fact it would be illegal." (Why, exactly??)

    If it were a TV or something non-essential, I would be less upset. But this is my refrigerator! I have small children to feed. I can't just go weeks without food. At the very least I would have expected some kind of attempt on their part to get us an emergency refrigerator, but they are taking a "tough... it's your problem" attitude.

    NEVER buy appliances from Best Buy. They suck.
  • Appliance Warranty/re-seller "Protection" plan
    I'm going to cancel the warranty portion of the recent appliance purchase contract I signed at Best Buy. New LG refrigerator, dishwasher & microwave are scheduled for delivery in 2 days. Thought the "protection plan" sounded good but afterward looked at the total cost: $500.00. Based on your analysis Howard, I'll rely on the manufacturer's warranty for 3 years and state "lemon laws" if I encounter problems within the warranty period. Afterward, if there are mechanical problems, I'll spend some of the $500 I "saved" by canceling the warranty. Thanks for the good advice.
  • Warranty/ service plans
    Best Buy advises Performance Service Plans or Black Tie, Whats the difference in that and extended warranties? They will cover more than any manufacturer and ensure your tv is working like NEW for 4 years.Clark you need to look into this and quit telling people they are rip offs...they are great at best buy.
  • Amana/Maytag warranty
    My Amana stove was less than 3 years old and it quit working. It cost over $300 to fix and only one $35 part was covered. One month later I get a notice from Amana/Maytag that informs me that my warranty will expire on Dec. 31, 2008. I can extend the existing warrany for 1 year ($34.95) or 3 years ($89.12). In the mailing they include a document that expalains what is covered and what is not covered. Section 16 (p) states:

    This contract does not cover defects in equipment due to manufacturer's errors or improper construction of equipment.

    UNBELIEVABLE!
  • Warranty
    On this site you claim to avoid extended warranties, but in your book you mention that you do it based on the failure rate and cost of the warranty itself. What gives?
  • GE Extended Warranty
    We bought the Extended Warranty thinking it was from HHGregg or Mitsubishi. GE is a rip-off, check out rip off reports. They have been here 6 times in 3 months to fix our tv, and it still doesn't work. They are all in cahoots, anything to avoid replacement. If we had not bought the warranty, we could have already purchased a new tv with what the service calls have been. What is the best way to get back at these companies? Hire a lawyer? I have a pile of paperwork 2 inches thick over this, and GE will still do nothing.
  • TV extended warranty
    Please explain how by using a credit card you can sometimes double the manufacturer's warranty on the purchase of a LCD TV.
  • appliance warranty
    Recently purchased a new front load washer & dryer. We are considering a warranty (extended) because of new electronics on the units. Is this to our advantage
send to a friend  view as printer-friendly  RSS feeds
advertisement
advertisement
THIS WEEK'S POLL
advertisement