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Sales of extended warranties are down

Minneapolis' Star Tribune reports that sales of extended electronics warranties at Best Buy and Circuit City are down 12 percent and eight percent, respectively. Clark really rejoices in these stats because he hates when these warranties are crammed down your throat by salespeople. Speaking of that, Clark recently bought an LCD TV (on sale) at a major electronics retailer. When the salesperson started his spiel about the warranty and Clark declined, the salesperson dropped him like a hot potato. He actually left Clark by himself to lift the TV onto his cart and didn't even fill out a customer ticket! Clark thinks the man probably acted this way because he may have needed a certain close rate on the customer tickets he writes up. So rather than risk being penalized for not selling the warranty, the sales associate didn't even bother writing up a ticket. At Circuit City, for example, the only way they survive is through warranty sales. Best Buy, meanwhile, reported some $800 million -- more than half of their $1.38 billion in profits -- came from the sale of extended warranties.

Clark says the payback on warranties is worse than on a Vegas slot-machine. In fact, he jokingly advises people to get a quote on a warranty and then go drop that chunk of change in a one-armed bandit. At least then you'll get flashing lights, racket and noise, plus have some fun taking in the atmosphere! But seriously, for every dollar you pay on an electronics warranty, you only get back about eight to15 cents, after you account for depreciation and how quickly technology becomes outdated. Clark thinks you should never buy an extended warranty on computers and electronics. You're a little bit safer with a warranty on your appliances. Finally, keep in mind that credit cards will sometimes double the manufacturer's warranty on electronics. It's like getting an extended warranty for free!

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What others are saying

  • appliance warranty
    Recently purchased a new front load washer & dryer. We are considering a warranty (extended) because of new electronics on the units. Is this to our advantage

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