Clark used to get tons of complaints against Blockbuster on the show. Today, he rarely gets any. Over the years, the company had gotten used to being the only large movie rental company in the country. Its customer service suffered as a result and people started calling into the show. But once Netflix and other movie subscription companies moved into the market, Blockbuster had to shape up. The company eliminated late fees and started its own mail subscription service. The great thing about the program is that you can return movies through mail or to the actual stores. It’s up to you. Even better, competition between the companies has lowered prices among all of them.