Ordered 2 pair from Zenni Optical. Had own local optometrist check out and were verified as excellent. One pair, progressive lenses cost less than $50 while the other, reading glasses alone were less than $20.
The only drawback? Glasses made in Hong Kong, shipped to L.A. for distribution in US. Took over 3 weeks, but for the price, willing to wait.

I am very disappointed in this store. I guess the you get what you pay for really applies here. I order the glasses and they were supposed to have Photochromic lenses. Nothing happens in the sun. I called and they said put them in the freezer. I tried that a couple of times and nothing. Since then I have tried repeatedly to contact cusstomer service and get a no one a is availabe please leave a message, which I have done 3 times with no reply! Or I get a representative afetr waiting a few minutes and they tell the the server is down. Not worth the trouble!

I've always purchased eyeglasses from the doctor's office until recently when I just didn't have the money, I had heard about Zenni Optical on the Clark Howard show and gave it a try. Got 2 pair of glasses including shipping for under $40.00. I've been wearing glasses for 20 plus years. The quality was just as good as those that I had bought in the past.

My daughter just went for her annual eye exam. The doctor checked her vision with the Zenni glasses even complimented her on the nice frames-LOL. The $17 Zenni glasses were fine. He told me that prescription has changed slightly. So, the girl in the lobby tried to get me purchase new glasses there. I kindly asked for my script and skipped out of the door!

My wife and I ordered 5 pairs of glasses for a grand total of $85. They arrived in 2-1/2 weeks, even with a pair of bifocals in the order which are advertised to take longer. Couldn't be happier with the product and the service. Was able to track online the USPS shipment from California to Dayton. I ordered a pair of prescription "computer glasses", figuring for $8 what the heck if Zenni's instructions on how to adjust the prescription didn't work. They work great! Before ordering I called to ask a question and had a human on the line in less than a minute. For these prices, even if the customer service doesn't always measure up, it's still well worth it.

I have been wearing my 50.00 glasses for over 3 months now. Not a single problem. I figure Im about 150.00 to the good from what I would have paid where I had them examined. Ill do this for ever.

I ordered progressive, photocromatic lenses and it only took a little over 2 weeks to get them. I see perfect. My Dr. quoted me $350 just for clear lenses and I got frames and lenses from Zenni for 94.00. I will buy from Zenni from now on and recommend them to all my friends.

I order a pair of glasses from Zenni on 28 July. I got them on 5 Aug. A total of 8 days to deliver is very impressive given the price I paid. I am very satisfied with the product so far. The lenses are correct in prescription (checked with an optometrist). One thing that annoys me a bit is the nose pads. They were, and still are uneven. I don't really feel too comfortable wearing the frame. Wish me luck in adjusting them. However, I do recommend future purchases.

I have now ordered 4 pairs from Zenni Optical. My first two pairs were progressive with built in magnetic polarized sunshades. The quality of the frame is excellent, and the prescription is right on target. I also am pleased with the ability to buy extra magnetic sunshades, as I am tough on them. When I got my new prescription, I ordered another identical pair. The cost of the progressive bifocals, frame, and five sunshades was $74. Try to find that anywhere else. I have worn glasses since I was 6, I am 48, and I know glasses by now. I also needed some computer progressive bifocals. I went to my optometrist and asked for a prescription for computer bifocals, and he gave me the same one as for my normal progressive bifocals. When I questioned him why, he told me that I needed to buy "Interview" - a brand of lenses from his optical store. A pair of normal progressive bifocals and computer progressive bifocals would have cost over $1000 at his store. Thankfully, Zenni has information on their website on how to calculate the numbers for computer progressive lenses from your normal prescription. I did that and even got help from people at Zenni to verify that I did it correctly. So I ordered my normal glasses with 5 extra magnetic clip on sunshades and a pair of computer progressive glasses for a total of $132 including shipping. I felt that my optometrist tried to take me for so much extra money that I am in doubt that I will go to him again, and I have seen him for almost 10 years! He did admit that the Zenni glasses were made correctly, but told me that places like Zenni and Costco were putting many local optical shops out of business. I understand his reasoning, but my wife is out of work and we have no medical benefits. Money is tight, and we have to look for bargains and shop at places like dollar stores. I supported him when times were good, but he doesn't seem to understand people that are in need right now. I really appreciate Zenni. I have used them now for over two years, and have never been disappointed. But know up front that you will have to take measurements of eyeglasses that you now like to make sure you get a set of frames the right size. Millimeter rulers can be found online and printed to help. And you will also have to fit them yourself, or go to Walmart or Costco and get some help. And they will help you. But for people with not much money, and families with children who need glasses, Zenni cannot be beat.

I just received two pairs of glasses from Zenni Optical and I am in love! It took 16 days...the extra few days are worth it, considering two pairs of identical glasses would've cost $300 at Walmart! More people should know about this site...for those like me with no eye insurance, paying for an exam and glasses costs a ton...and Zenni is a great option. Thanks for bringing this site to my attention!

My order for photochromic progressives with AR coating arrived yesterday, 25 days after ordering. I can see things I haven't been able to see in years. I'm so pleased, that I placed another order this morning. Thanks Howard for the great money saving, and sight saving tip - if it hadn't been for Zenni, I would never have bothered to have my eyes checked - I mean, why bother with a checkup, if you can't afford glasses, right?

With Zenni around, anyone who buys glasses through their optician is a damn fool. I was one of them: my doctor charged me $300 for progressives (just the lenses, mind you, and that's after my insurance paid $300 -- so that's $600 lenses). On a lark, I bought a pair of frames and progressive lenses through Zenni for $60. Got 'em in a couple of weeks (they're made in Hong Kong, so you have to be a little patient). I see better with the Zenni cheapos than I do the $600 pair. So I bought a pair of prescription sunglasses. In fact, at those prices, I would order a different pair every month of the year and still come out cheaper than what my optician charged me. So ignore the naysayers. Even if you were taking a risk, IT'S ONLY 60 BUCKS. Costs practically that much to fill up your gas tank.

Clark - first want to thank you for the heads up on Zenni. I ordered two pairs from Zenni as backup glasses - one with progressive lenses and the other single vision for watching TV. I was skeptical because of the ultra low price, but I rolled the dice since they would only be backups and both pair exceeded my expectations by miles. Despite the delivery, vision, and fit issues I read about on various forums, my vision is perfect with both, the frames fit perfect and look great, and they arrived just 13 days after I ordered them. They're now my primary glasses, and my old pairs are the backups. I contacted customer service via the 1-800 number with a question about my single visions, and the representative was very courteous and helpful and very thorough in explaining the answer to my question. And the price! The two pairs of Zenni glasses cost me $80 total including shipping, upgraded frames, the progressive lens upgrade, and anti-reflective coating (the progressive frames I picked even include polarized magnetic clip on sunglasses). To compare - my last three pairs of progressive lens glasses cost $280 - $300 each at Lenscrafters and Eyemasters AFTER applying my vision insurance coverage!! I reviewed my old receipts, and Lenscrafters' and Eyemasters' "full charge" without my insurance benefit applied ranged from $525 to $600 per pair!!! What a RIPOFF! As others have said, the key is carefully measuring your old glasses and using those measurements to determine what frames best suit you, and getting an accurate pupillary distance. Since Lenscrafters would only reluctantly give me my pupillary distance, I went to WalMart optical and they gladly checked it for free (and it was the same). I will absolutely, positively, and confidently use Zenni from now on.

I ordered "memory titanium" frames with progressive bifocals and photochromic (color changing) lenses. I'm thrilled!

I did my homework and read EVERYTHING regarding ordering. Most importantly, I measured the last several sets of glasses and ordered the best measurements for width and length of frame. Oh, and find out what your PD (pupilary distance) measurement is from your eye doctor. It's necessary for ordering.

I have ordered 3 pairs of glasses from Zenni over time, and have been happy with the results. I have learned 2 very important things:
1. Read EVERYTHING under the "General Information" tab on their website. This is where you will find critical inflormation on finding the right frame and lens size.

2. Do not use Zenni for the kids of glasses that are rimless and use lenses that have holes drilled directly through the plastic. Zenni uses a lower quality plastic and are prone to loose asembly and crack easily under the pressure of normal adjustment. Stick to the other style of frames that don't drill into the lens and you will be fine.

glasses arrived today after just 10 days. Great quality and great customer service. Glasses had modern style and lenses were perfect. cost me 1/3 of store price. Will definitely use again.

I ordered a pair of progression glasses in a cheaper metal frame and a pair of single strength reading glasses. I received in less than three weeks last month. Between having a good eye exam and excellent made glasses, I can see better than I have in a long time. I was careful to measure the width of my old glasses to insure that the new ones would fit my face. I paid under $50 for the same pair of progressives that I usually pay $200 for and have never seen this well. My point of focus causes me to sit my progressives down on my nose slightly but the inconvenience is worth it for the price. On single vision, noticed that you have to read directly out of the lens and not at an angle but the vision is perfect then.

I ordered a pair of Rx readers from Zenni a couple of years ago and they were fine. The ones I ordered a couple of weeks ago arrived today in three pieces. The lenses were each chipped and out of the frames. I could get 50% of my $8 back, but they don't reimburse postage so it's a wash.

I took a chance and ordered my new glasses from Zenni and they arrived exactly three weeks later. I'm THRILLED. Pure titanium rimless frames with bifocal lenses and anti-glare with a polaroid clip-on for $56... and they're gorgeous! I went to Wal-Mart with my perfectly good frames to order lenses for computer glasses, and they wanted to charge me an extra $20 to use my own frames... plus they wanted $39 for their no-glare coating. NO THANKS, WAL-MART! Going back to Zenni!

I listen to clark a lot and watch his show he has good advice.So when my wife needed new Glasses..I told her Check clark's site.She got a pair From eyebuydirect.com for less than $24.00 incl shipping and loves them.

The selection is good, the information on the site is educational, and the site is *reasonably* easy to navigate (could be a lot better). The order process is normal, no problems. However, the 2 week wait (from my experience[s]) is a TOTAL lie. It took 35 days for my first order to arrive. My second order has not been shipped "from the lab" after 20 days, so it is on about the same track as my first order. Do not bother e-mailing customer service; the response will be minimal at best. Calling gives you somewhat more information, though you have to be "assertive". If you get the representative "Anne" (you'll have to ask for their names, they don't tell you) ask to speak to someone else; speaking to Anne ranks among one of the most unpleasant experiences I've had with customer service. The shipping--once the order finally shipped was fairly fast. The glasses ship wrapped in microfiber clothes inside cheap plastic cases shipped inside an envelope. My order arrived without damage, but I imagine sometimes those cases break. The quality of the product (no wear and tear yet) looks reasonable. No egregious problems with the prescription from my brief wear. The glasses feel a little fragile--they are slim and very light. The arms of one pair are so thin they actually wiggle when picked up. The nose pads feel "crunchy". However, each pair was very comfortable (only worn briefly however). I will probably order again, because you can't beat the price--and now I have evidence the glasses will actually arrive (slooowwwwly). Be forewarned and the experience may not be as incredibly frustrating for you as it was for me. I have a problem with being told "2 weeks" and waiting 5 weeks without a single explanation as to WHY. When customer service acts like you are being a jerk for wanting to know what's going on, that makes it a lot worse. If I'd been told at the outset it would be a month, I would not have been upset. It's the breach of promise and bad customer service that caused the frustration.

HOWEVER, I had a good experience with eyeglassdirect.com. Costs about $60 compared to Zenni's $12. But I added overnight shipping and received my glasses on the Saturday morning 4 days after my order. E-mail customer service sucked there too, though!

I just ordered a pair of zenni glasses it sounds to good to be true.My RX in very strong and i'm worried no one has contacted me makeing sure my order is right You would think someone would make sure everything is o.k. before they take your money and that's as soon as you enter you cc# they waste no time takeing your money right away with a quick receipt I'm beggining to thank I'm gonna get what i payed for..I hope it is a good exsperience I hate being ripped off

Well, I can just say ditto to Never Received as that is exactly my story except the remaking part. I was told they were shipped out on the 14th, and would get an email with tracking... never happened. Yesterday (third or forth call)we heard that our order was held up at customs. My husband pointed out that we've heard multiple stories and they charged our credit card on the SAME DAY the order was placed (5/3) but yet we haven't received anything except poor service and excuses. That's when they asked for another day to track them down (through customs). Well, since again hearing nothing I called today. It's a mircle...my glasss arrived today at their location and would be shipped hopefully today! I should have them by Saturay or so. I asked for a tracking slip, "oh we don't have that". I asked if I'd get an email (that infamous promise!) "Maybe". I asked if he was assurring me it would go out today since nothing they've said has happened yet. His response was "well hopefully if shipping gets to it".

I'm not holding my breath...

I ordered a pair of sunglasses and am very pleased. The customer service was great and I got my glasses 3 weeks to the day I ordered them. I plan to order another pair for backup.

I've ordered from Zenni 3 times in the last 2 years, the most recent order on Apr. 21 '09. While waiting for my order to arrive (it was about 4 weeks instead of the promised 2 weeks)I was a little worried after reading all the complaints and seeing their horrible BBB rating.

But they arrived after the 4 weeks, just as ordered and in good condition. The glasses aren't the greatest quality, but for the amazing price, I think they're great.

I'm a little uncomfortable with the "made in China" part (which explains the amazing price); it looks to me like it's another U.S. industry about to be taken overseas (following the trail of so many others) which is sooooo bad for our ailing economy. So overall I would say for my social conscience, Zenni is terrible. But for a great deal on glasses, it is excellent, if you can be patient.

I don't know what all the complaints are about. I ordered two pairs of glasses, each bifocal, each with different frame styles and different prescriptions. I placed my order on 4/23/09, received notice that they had been shipped on 5/8/09 and received them on 5/11/09. The prescriptions are correct and the frames fit well.

This is my second time ordering from Zenni; I ordered two pairs about 18 months ago. I have absolutely no complaints about either order. I will definitely use Zenni Optical again!

I ordered April 6th, I received my three pair of glasses on May 5th.
They corresponded with me to clarify something on my order and adjusted credited me the difference on my card.
I like the glasses so far. I was afraid they would look very cheap, was expecting to keep them as back up glasses. I was pleasantly surprised by how they fit and feel.
as one of previous comments said, it must be a crap shoot as to how they deliver. I would buy from them again, at least until I get burned.

To those who have purchased before, I ordered two pairs of glasses from Zenni last week, and if I go off of the other comments left- I should expect them in December??? Im a bit concerned, does anyone have any advise? Greatly appreciated-

I ordered my glasses on 3/28 and they have told me numerous times that i should receive them within a few days each time i call. So i received an email with tracking number on 4/20 stating they have been shipped to me. I called on 4/28 to find out where they were. They said they didn't know. All orders shipped on 4/20 were lost. So I waited. Received another email on 5/4 stating they were shipped again to me with a differant tracking number. So i call and the lady said that the order on 4/20 was held up in customs. To confirm I asked in customs between California and Georgia. She said yes. Ok are you dumb? I asked her again and again she said yes. So apparently there is now a customs within the United States between California and Georgia. So whenever there is a problem they tell everyone they were held up in customs. They should change their web site to say "Orders shipped may take around 2 months".

I ordered a pair of rimless glasses from Zenni, they were too small for my face, but It was my error in not checking the proper size, 4 weeks I got the glasses I say not bad deal, Please check your size correctly.

I think those who waited had expectation. I didn't even think of how long or short the time would be. I got them when I got them and was pleased with them. I also heard of Zenni on Clark Howard and have told many people about them. Don't think we could have done much better. My suggestion is "don't have false expectations, you won't be disappointed."

I ordered 2 pair of glasses on March 28th and still have yet to receive the. I saw below that there was a nother case of customs having our orders. However no one told me about having more made and rushed to me. The lady i spoke to stated that they are investigating this issue because all orders shipped on 4/20 the tracking info will not pull up so they don't know where the glasses are. I am VERY VERY frustrated. I also asked the lady if it normally takes this long and she assured that no it doesn't. guess she has never read this site. LOL

It's a absolute crap shoot with Zenni Optical. There is no verification what-so-ever if your Rx prescription lenses are as you ordered, Zenni will not verify ever, the sole female CS rep who states she is a 'manager' has record level complaints against her through the BBB, and their return policy for their own mistakes is unacceptable at the consumers expense. Testing is ongoing now for lead and other toxic poisons in their frame coatings, content, and lenses. On a scale of 1 to 10, this company and ownership barely rates a .3 .

Hi The first i have to said the take from my checkin to time.The money and no glasses end y want my money back my telefon is 1-216-832-1437 or why seid in cort ok bye.

I was skeptical to try Zenni Optical after reading some of the comments. But the price was too good to pass up. It did take about 4-5 weeks to receive my glasses but the quality is perfect. I had held back on ordering glasses elsewhere because of the price. Now I could order several pair for what I would have to pay for just 1 at any optical store! I will definitely order again!!
I didn't have any problems with communication with them, they quickly answered my emails.

My husband heard about Zenni Optical from Clark Howard's show a couple of years ago. So we decided to try them out. They are PERFECT! However, you need to be patient and expect up to 6-8 weeks for delivery, unless you opt to pay for rush delivery. In that case, you'll get them in a week or two. We also learned to order 2 at a time. That way, if one breaks, he'll have the other pair to wear while he reorders.

I ordered three pr. of glasses back in march and awaited their arrival only to find that they had been held in customs (which I believe could happen). I tried to contact the company over the phone to find out the status of my order and several times recieved the "mailbox is full" response. HOWEVER, last week I called back and was able to speak with a manager who assured me that my glasses were being remade and were placed on a rush order. I recieved the glasses today and am very pleased. They are as nice as i had hoped. I was told that when the customs order is released I will recieve those glasses as well. I don't know what I will do with 6 pr. of glasses tho..... LOL!

i have had no problems with zenni i have ordered 6 pair and no problems u have to read where it says some glasses may take additional time so b patient and i have always ben able to speak to someone.

Don't waste your money, I ordered March 8th and still haven't got anything!!!! Of course they already got the money from my credit card. Clark really bombed on this one!!!!

Over 1 month and my credit card being charged for the glasses I had not received, I called my credit card company and they suggested I dispute my charges for the glasses until I receive them. My credit card company called Zenni and they gave them the same run a round they gave me - an email will be sent when they receive them and they are sent out. I was told 2 times that they had emailed me but I never received it (and it wasn't in my spam mail either). After my credit card company spoke with them and let them know I was disputing the charges, early the next morning I had an email with a tracking number. The glasses finally arrived - it took almost 5 weeks. I would not order again from these people. Don't trust them.

No customer service reps to take your call, mailbox full so can't leave a message. Based on other responses, I don't think I'll wait to dispute the charge on my credit card.

I have ordered 3 times for a total if 5 pairs. The service has been fast and the glasses are better than any I have bought in the US. I had a broken frame on one pair a new frame was sent in a week,

I ordered as a lot of you in the beginning of March. I also have heard, customs is holding them up, they have been released by customs, we have to remake because yours are not released, homeland security is creating this problem, etc, etc. I liked the idea, but now I think I am a fool to listen to all these excuses and still no glasses. Zenni needs to communicate better if it wants to keep their customers. I have never been emailed on my order, I have always had to call.

Talk to "customer service". According to the rep, "management" is "still deciding" whether to have the glasses remade. I ordered them on 3/5. I was told on 3/17 that they were held by customs, but on 4/2 was told it was released by customs and I should expect my glasses the following week. Today I am told they are still being held my customs. Just does not sound right. :-(

We placed our order on March 4 and have been getting the Stuck in Customs nonsense for weeks. I would not recommend this company to anyone,

I thought Clark only represented things that were of good value and good sense, But obviously standing behind zenni optical is clearly neither, Just read your own board postings about the company, I ordered from them march 17th 2009 and have not received my order or any info concerning it since! Shame on you Clark for representing a bad egg!

Glasses ordered 12-13-08 are still not here and still getting back the same response - they are being remade and you will have in two weeks. DON'T USE ZENNI OPTICAL

4 weeks later and still nothing shipped. No tracking number available. They made up some excuse about "customs slowed them at the border" i thought their in california anyway. At some point they just said they dont know when itl ship out and i cant reach them anymore!!! I want my money back!

I ordered my glasses on 3/14 and they just arrived today 3/24. I paid less than $20 and was very skeptical about ordering prescription glasses online - but for such a small price, I took a chance. They are great! Finally, I don't feel ripped off when buying glasses. $20!!!!!!

Hi, I ordered a pair of glasses and recd. them today. First they have sent it in a very flimsy envelop. The entire shippment is crumbled and their plastic cover is completely broken. The eye glass fram is all bent and crumbled. That is not all! Contacted their customer service (Robin, Rob) and they are very rude, totally unhelpful. The suggestion that they provided was that they will send me the frames and I will pop the glasses out and put it in (!). All I wanted was a replacement glasses and I am no eyeglass technician. They don't have any customer service concepts left in them. I am totally offended by their rude comments during the conversation as well. Overall it is a very bad experiece. I would like to post the pictures of the broken pieces as I received, but I don't think there is a option here. Buyer be aware!

Got some gold rimless glasses with anti-reflective coating for a bit over 20 bucks. That is quite an amazing deal, especially considering how awesome they look (even better than in the photo) and how I can see perfect out of them just as well as my 180 dollar glasses from a store(for reference, I am nearsighted). They only took 3 weeks to get here which is not too long at all considering my normal glasses from a store took 2 weeks to show up for pickup. They are so lightweight and flexible, so bright and airy on my face. Just what I needed at an amazing price. They also came with a hard case and cleaning cloth, and the cleaning cloth is really nice and soft (and huge compared to the cloth I got with my store bought glasses--very nice surprise). We got emailed a tracking number when they were being shipped and they arrived about 2 days after the email (we are in Southern California). I have been giving links to Zenni to my friends because let's face it, this is quite a gem of the internet, to be able to get such good glasses the cheapest you will find anywhere by far. I am very VERY happy and will order some prescription tinted glasses to use as sunglasses soon, it is definitely more than affordable enough to be able to get some! It is an amazing service Zenni is doing to be able to provide this, I must say!

I ORDERED GLASSES, TOOK 3 WEEKS TO GET THEM. GOOD SO FAR. BUT THESE ARE NOT WHAT I ORDERED AND NOT WHAT WAS ON THE ORDER SHEET. I HAVE TRIED TO CALL AS MANY TIMES AS I CAN. I HAVE SENT MANY E-MAILS. NO RESPONSE! THEY WERE CHEAP BUT SOMETHING I DON'T WANT IS NOT CHEAP AT ANY PRICE! I AM SO FRUSTRATED WITH GETTING RIPPED BY BIG COMPANIES I MAY BECOME A VERY BITTER & DANGEROUS YOUNG MAN. SO IF YOU DO NOT WANT TO END UP LIKE ME, DO NOT GIVE THEM YOUR $$$$$$!

I ordered new lenses and frames (even afetr reading some of the negative comments). I received a tracking e-mail 4 days after my order and 6 days after my order was placed I received the new glasses! They were exactly what I had ordered and the prescription and fit are perfect! I will try Zenni again soon!! Thanks, Clark!

I placed my Zenni order (progressive lenses with an 80% tint, $59) on February 2 and received them on Feb 27th and I love them. They are exactly what I ordered, they fit well and the prescription seems to be spot on.
I entered a number in inaccurately when I placed the order and received a very polite e-mail describing my mistake and telling me how to fix it. I almost didn't place the order because of some of the negative things people have been saying, but I figured I wasn't risking a lot of money. These wouldn't have been my only pair of glasses, so I placed the order and forgot about them. Worked out well for me, I hope it works out well for those who had or are having trouble.

I wrote earlier on this website. I received a shipping notice, which provided no tracking information as mentioned below by someone else -on February 19, 2009. Got them today! February 22, 2009. I was really skeptical, but did get them today. I am not going to say they are perfect but they are pretty decent/ok. The rame isn't aligned perfectly, but is pretty close (lenses against around frame) Also, I don't know if I will get headaches or anything like that, because I just got them today. For the price it's alright, plus I thought they had some cool frame selections. The key to this company is to be extremely patient. Just wait and don't think you can speed up your order by calling-because we know all the stories below with customer service. Just be patient.
One more thing, I ordered the super thin lenses 1.7 index (I think) and they are pretty thin, which is awesome!

The point of Zenni is to save some serious cash for good glasses. Yes it does take a little time to get the glasses. I have ordered several pair of prescription sunglasses and progressive lense glasses and have always been satisfied. Everyone in my family has ordered from Zenni and have always had excellent results. I suggest that if you need the glasses that quickly then pay the extra dollar for the glasses from your doctor. Everyone seems to think that you should be able to pay 1/4 price for excellent glasses and get them overnight, life doesn't work that way

I ordered my eyeglasses from Zenni Optiical in June 2007. I was completely satisfied. I placed another order on January 27, 2009 and still have not received them. I tried calling several times to see why I have not received my glasses but could not leave a message because the mailbox was full. One time I was able to talk to someone and I was told the glasses were in their warehouse and should be receiving my glasses shortly. This was on Monday, Feb. 16 and still have not received an e-mail confirming shipment to me and again I cannot leave a message nor can I talk to anyone. I am beginning to think that I have lost my money and will not get my glasses.

This is my email to Zinni. Still waiting for a response. Definitely can't use the glasses due to eyestrain and mild headaches.

Folks,

I finally received my order and tried to wear the progressive lens bifocals. I noted that when I look directly ahead I see clearly and without distortion; however, when my eye leaves the "sweet spot" (panning left or right on the upper or lower plane) on the lens I see fuzziness and distortion. I went down to our military optometry office to have the lens verified as the proper prescription and they validated that it was the proper prescription within the "sweetspot" on the lens but not to the left or right of the "sweetspot". Their comment was that it's probably a quality issue with the lens. I weigh their opinion as objective since they don't sell glasses and are not a competitor.
I provide this feedback to you in hope that you will inspect the quality assurance process with the bifocal lens source and ensure that the quality of the optics in your lens are appropriate. I've been wearing bifocals for 15 years and have never experienced this degree of distortion or eyestrain previously. As it stands now I cannot wear these glasses due to the distortion and eyestrain it causes me.

I ordered my glasses on 1/16/09, I received an email stating my glasses had been shipped on 2/8/09. Today is 2/19/09 and I have not received them. I have tried to call the company, and, as others, I have not been able to talk with any one. After reading these comments, I tried calling again. I did get to talk with someone after my 3rd try. The woman I spoke with was very nice. She said that my order had been sent from Hong Kong on 2/8/09 and could take up to 2 weeks to arrive. I asked why my tracking number has not been updated from the orginal 2/8/09 notice letting me know where the order is. She stated that the Hong Kong mail does not up date and the USPS shows only when the package has been actually delivered. I laughed and told her that I would know at that time myself. I did feel better after talking with her. I will post again and let you know when I do receive my glasses.

I ordered my glasses in mid January and still have not received them. They did however charge my credit card THREE TIMES for glasses I've yet to receive. I would tell anyone and everyone you know to stay away from Zenni optical. I should also tell you that I emailed and called repeatedly to try and rectify this situation. The next step is for me to notify my credit card company as well as the Better Business Bureau of both California( where their headquartered) as well as Wisconsin where I am located. This company does not deserve to be in businss and should be fined hugely for all their terrible business practices!

I just received my new eyeglasses two(2) sets of bifocal with sunshades for each for under $135.00. Also I paid for them with my HSA. This is the best deal on eyeglasses ever. I e-mailed them just short of the 2 week mark and they gave me the status on my order the next day. I had to wait a total of three (3) weeks to receive them but it is worth the wait. I got exactly what I ordered. Best of all I can see! I will tell all my friend, co-workers and any one else who ask about my experience. Thank you Clark and your team. You guyes are the best. I am one happy customer. :>)

I ordered glasses from Zenni on December 24th, 2008. I still have not received them. I understand they are having shipping/customs issues, but every time I speak to someone, via email or phone, they tell me that they will be here within 10 days. So far, this is not the case. This is the second weekend in a row I have been promised them and I have yet to see them! :(

I ordered glasses for my daughter on 1/16. They showed up today. Actually,after reading some of these comments I wasn't expecting them to show up at all. So I guess you could say I'm pleased.

...well I have posted once before and here is a follow-up.

I ordered on Jan. 2nd and on January 28th after reading these posts, I finally got through. The representative (who I suspect is the only one who works there) was very rude and could not answer any of my questions. Rather, he talked over me when I spoke.

I told him about all of the comments on the internet from people who also did not receive glasses. His response..."well if I were reading comments on the internet than I wouldn't be answering your call."

After the EXTREMELY frustrating conversation, I made a 'not so nice' post on this website; referring to the representative as "marginally intelligent." That night, I received an email in my personal email account from him. It said "Zenni Optical Order Notes" and then said "marginally intelligent representative???" That was the whole email!

I was absolutely appalled! I have never received such an unprofessional response from a business! Apparently he DID do a search to find comments, which would, by his explanation, explain why peoples calls are still not being answered.

Still today...no glasses or communication. Also, I believe that he is now posting on this site and I am sure he is "Happy".

I've had my glasses for 6 months and am extremely happy with them. I am really hard on glasses, but these are holding up great. I don't have any scratches on them either.

I ordered my glasses in early January. I had the COMPLETE rx from my eye doc and followed the instructions to the letter. I knew it would take some time but was patient (ok, a little impatient) and low and behold the glasses did come within three weeks. If you want to save lots of money and can resist the urge to email and call them YOUR GLASSES WILL COME. You just need to be patient.

ordered on 01/02/09 and received on 02/03//09. I ordered the $8 frames. The color for pink is not as expected, it doesn't look like painted metalic pink as the ones shown in the picture, instead it looks like a pink metal ( u know it looks like copper, but pink...so it's not pink painted. The black metal frame looks fine and better though...it's just a solid black. The frames look ok, except it's quite fragile...the strength of the metal is not comparable to those frames found at the optical store...these frames are not those that will endure wear and tear...I guess they are ok for spare glasses...or for gentle use.

Wow...I'm glad I found these comments. I was just about to give up on zenni. I've ordered before and have been pleased, but this time I ordered and never got an email confirmation but they did charge my card. My husband ordered and has not gotten his glasses. I've called and called and called to no avail...sent to voice mail which is always full. I looked on Google Earth and apparently they are making good money. Huge house on a hill in San Rafael, CA with a big pool....nobody home? Well, I'll be patient a little longer and see if the glasses clear customs. They must have a big mortgage so I'd think they'd stay in business.

here are some suggestions for those of you that cant get through...keep trying. zenni has a total of 10 spots open on their phonelines at any given time. if there are 10 people in queue, you will get kicked to the voicemail which is most likely going to be full. just keep hitting redial if you get the "no operators are available". i tried for about 15 minutes yesterday and got through.

I also found out that several shipments of glasses (which means more than one or two orders, more like maybe a hundred or so per shipment) got stuck at customs, so what zenni did was remake some orders and have sent them express from hong kong. i just got my tracking number today and it said that my glasses shipped from HK on the 29th. I ordered my glasses on the 12th.

Just be persistent. Zenni isn't out to steal anyones money and things like lost/slow shippments and poor customer service is the trade-off/risk you take for super cheap glasses. this is my 3rd order with Zenni and the first time I have ever had a problem, so I will continue buying from them. And as far as them having bad customer service, I think its pretty good when you actually get to speak to someone. You can tell its a small operation though because I've talked to the same 3 people each time I've called, so try to cut them a little slack.

Ordered my glasses on Dec 20, 2008. More than a month later still no glasses. Called last week and today but no customer representatives available. I don't know what is going on with my glasses or if I'll ever get them. Disappointed by their customer service and zenniopticals in general. I'll contact my credit card company tomorrow.

I thnk they are close. I have waited a month for glasses and sent many emails wtith no response. If you try to call all you get is mail boxz is full and taking no messages. So I thin all shoould contact credit card company if you have not received orders...

Finally got them today! Ordered on he 5th and received on 30th. There were bifocals in the order, so I expected them to take longer. I guess the bottom line here is that they arent investing any money in customer service because they aren't really making that much money on the glasses. Let's face it, nobody can touch their prices, so that's the trade off. It's a volume business because of their low profit margin. If they invested money in customer service, I think it's safe to say that the the costs wouldn't be as low as they are. So if you want full customer service, then you probably want to take your business elsewhere. They charged $4.95 for shipping for 8 glasses, and it cost them over $27 to ship them from Hong Kong (ship date shows the 28th). So clearly there isn't much profit being made here!

Still have not received my glasses. I can't get through to the company anymore, their voicemail is always full. This company has very crappy service.

I "purchased" a pairof glasses over 6 weeks ago. I say I purchased them because my credit card was charged. No glasses and ZENNI refuses to answer any emails. Their phone line never has anyone available to take a call and the mailbox is not accepting messages.

Isn't that convenioent. Anyone who uses ZENNI OPTICAL IS A FOOL. Jsut send me your money, no need to even send your prescription. You won't get any glasses, but it's the same as ordering from ZENNI!!!

This is my first purchase with Zenni opticals. I placed my order on December 08 and I have yet to receive my order. I called them twice and was told my glasses would arrive in a couple of days. It has been over a month and my glasses still aren't here. I called today but no answer. I chose zenni opticals over another website and I regret my decision. I would never order another product from this company again.

my last order for glasses was12-05-2008. I received them about 10 days later.I had ordered two pairs of glasses in the last 3 months with no problems

Believe it or not I got through finally! The marginally intelligent representative told me about the "customs holdup" that apparently 1000s of glasses are in...sure. He said he doesn't know why I haven't been able to get through, why they haven't notified customers of this problem, or when I will get the glasses. I guess the most I can do at this point is cross my fingers

I placed an order Dec 24. Still no glasses. When I call; mailbox full. I've submitted a dispute with my credit card company.

I placed my order on 1/9/09. They won't return emails, they won't answer the phone. I think or am pretty sure I have been taken. I have had to successful expierences with them in 2007.

Their Website is still active but that doesn't mean anything.

We have been robbed!!!

It appears that they are still in business. I got through on their 800 number today, and inquired about my order which was placed in December. The customer service rep explained that the shipment with my glasses in it was intercepted in a "random customs inspection" on Dec. 30, which is the cause for the delay. He did not have any idea when they would receive the shipment, nor when it would be shipped to me. When I gently complained that my credit card was charged immediately, he just said "that's the way we do it". That may be the way they do it, but I think it is a poor business practice. Most on-line businesses do not charge your credit card until the order is shipped to you.

I placed an order on January 9th and still have not received my two pairs of glasses that I ordered which were charged to my card the same day. I tried sending them emails and didnt get a response. I called their two numbers and one the voicemail was full the other is disconnected. Their website is no longer there so im starting to believe I got robbed. I have ordered from them in the past and never had this happen. I am very concerned now. I have no idea what to do next. Does anyone know who or where i can call or what i should do??

Ordered a pair 1/11 and have not heard anything. Tried calling the 800 number and it is full.

It's been over 2 weeks since I bought glasses on Zennioptical.com, and I'm getting headaches every day because I need my glasses. I too feel a little guilty that I didn't order from a USA manufacturer. I found more frames that I liked from Zenni, so I ordered from them. It's getting pretty obvious that they're being made somewhere very far away, since I still haven't received them. I have a very simple, very low strength prescription, so it shouldn't take so long.

Being on the local volunteer fire company, I worry about my VERY EXPENSIVE glasses getting damaged at a fire scene, or at a drill. I purchased a back up pair glasses at Zennioptical.com. I am completely satisfied; however I am haunted by the fact that I may put an American (including Canada) out of a job. I feel guilty.

Maybe it’s my fate, a week after receiving my Zennioptical.com glasses, I got laid off.

An article (not advertisement) in my local Sunday paper’s consumer section boasted www.39dollarglasses.com. These glasses are about 50% more for a comparable pair of glasses, but they are made in the USA.

Maybe Clark can try some glasses from www.39dollarglasses.com. Since being laid off, I have been watching my money.

By the way (BTW): Next time I will not purchase my VERY EXPENSIVE glasses from my eye doctor, I will try www.39dollarglasses.com.

These glasses are great. This is my third time purchasing from them and will continue to do so.

Ordered 2 pair 4 weeks apart - satisfied with both. Took about 3 weeks each to get to me. Had no trouble with the online ordering. Two pair cost less than just the lenses for my current glasses. 100% satisfied.

I ordered my first pair, after the referral from a friend. I am totally satisfied with the glasses. Mine were $19.00. I would definitely recommend!

7 week delivery. Bad left lense (examined by opthalmologist). Returned for replacement -- response "they were made to the Rx, you have 2 choices: return at your expense or 50% credit". I took the 50% but would not recommend this company.

I ordered my glasses on 11-20-08. They are progressive bifocals and the shipping terms, if you read them carefully, do tell you that it will take a month to get them. I waited patiently. They sent me an email advising me that my glasses had shipped on 12/13/08 and I received them on 12/20/08. They're great! I would never have been able to get new glasses without them.

I just bought two pairs of glasses from Zenni. I was skeptical due to the poor ratings some have given them online. However, my glasses came and are perfect! I still can't believe that I only paid $8 for them. They arrived in a little over two weeks, and I had absolutely no problems with them. I have received many compliments on my glasses and have referred everyone to their site. I plan to order more in the next few days.

Ordered pair of glasses. Got an email from their customer service questioning one of the numbers I copied from my prescription, said it looked odd. Sure enough, I had transposed a number and they caught it and followed up!

full answering machine, no one to take your call, glasses i ordered useless

when I told my wife I was ordering a new pair of glasses on line she looked at me as if I were nuts. In the past she had worked for and optical shop and did not see how Zennni could deliver a quality product for the price(i wear a progressive bifocal with heavy correction for nearsightedness and astigmatism).I recieved my glasses in less than 2 weeks even though Zenni had advised it would be 3 to 4 weeks due the nature of my perscription. The glasses fit and I can see great with them. ( my wife took the pd measurment for me since she is a trained professional, but the directions on the webb site were exactly what she did). Ever being the skeptic she could only come up with 'I wonder how long they will last'...my response at $56.00 complete w/ clipon sunshade if they only last 6 months or a year it still is less than half the cost of a new set of lenses alone.

So far I am satisfied with the product and the service..

Thanks Clark for sharing this site w/your listeners..

I think this company is corrupt, they took my money and then told me the glasses were stuck at Customs and I believe this is a scam, does anyone else know? Its been a few months now.

Ordered glasses 5 weeks ago and still have not received them. Tried emailing and was told they do not do refunds. Very rude reply to my e-mail. Turned the matter over to my credit card to let them try to get my money back. Very poorly run company

I received my model # 9131-12 glasses right on time. Initially I was impressed with the Rx quality and appearance. I particularly liked the temples, which had a unique blending of the shade from gray near the hinge to black at the rear. But 3 weeks later, the PAINT started chipping off revealing white plastic underneath! Unbelievable. After 45 days, they are unpresentable. Customer no-service responded nicely but will not correct having sold me junk. My previous pair, model #5842-12, is still fine. Apparently they could care less about reputation as they won’t stand behind their product. A mail-order Las Vegas.

..look, people do not know the local robber..er, eye doctor...makes a 300% to 700% markup on eyeglasses..he buys the cheap Asian made ones, and he gets them for $20...and sells them for $279.95......all the frames are Asian made now.....I own 9 pairs of Zenni $8 glasses, and my eye doc at the Veterans Administration was shocked, showed her the bill..and her boss said he was offered them for $3 a pair...from Asia....bout time this 700% plus markup stopped slaughtering people that need glassses.....

I don't have vision insurance and my last pair of glasses (from Walmart, no less) were over $300. I got my glasses from Zenni today and for $54 I've got darling rimless on. Prescription was perfect. pay attention to the fine print - I knew it was only 50% refund, but heck, at $54, what's the big deal? I'm going online right now to order Rx sunglasses.

I have purchased 4 pair of glasses from Zenni and I am very pleased!! I reccomend this site to all my friends.

I usually go to a medical doctor to have my eyes checked, but he stopped taking my insurance so instead I went to an optometrist who accepted my insurance. The optometrist shared the building with For Eyes optical, which is known for reasonable prices, but I wanted to try an on-line optical service, Zenni Optical recommended by Atlanta consumer advocate Clark Howard, which would be even lower than For Eyes.

I received my prescription and went on line to Zenni Optical to order my glasses. The online page said I would need the PD (Pupillary Distance) to order glasses. The Zenni website said that if an optometrist was also in the business of “selling glasses” that they would often leave the PD box blank, so that you could not buy eye glasses from a competitor.

The Zenni web site also said you could call the doctor and ask for your PD, that sometimes the PD was listed in your file but just not written on your prescription. I did and the receptionist said that it was not in my file and but “For Eyes would give you that when you order your glasses.”

Next I found an email address on the optometrist website and emailed for my PD and received no response.

On the day I had my eyes checked, I was on my way to work, so I didn’t have my eyes dilated. The doctor said I could return for my dilation for no charge. I did return, and while the doctor was dilating my eyes, I asked the doctor to measure my Pupillary Distance. The Zenni web site it is a quick and easy procedure where the doctor measures the distance between your pupils with a ruler. The doctor said, “I don’t know how to do that. They will do that next door (For Eyes).” I wish she would have just said, “They will do that next door” and not lied. I would have gotten the message.

My last resort was to call the receptionist at the medical doctor I had gone to in the past. The Zenni web site said your PD never changes, so I gave my name and asked, “Do you have my PD in my file? She said, “Wait a minute. (pause) Sure it’s 67. Would you like to make and appointment? Not now but I sure will next year. Thank you.”

My order arrived yesterday but the eyeglasses were totally CRAP! The frames are very cheap and I can't even see clearly through them. The prescription must be wrong. I called their office but I was treated rudely. DO NOT Buy from them!

I recently purchased eyeglasses from them about 2 weeks ago and still haven't received them at this point. While browsing their website I saw that they were a reasonable price and 2 weeks to arrive I thought this would be great. I have called to check on them and spoke to someone very rude and unhelpful she suggested that for $12 bucks just wait until they come in. I thought wow what happened to good customer service? After all what if everyone stops purchasing from you guys what job would you have? None!!

Some of the bad reviews here, I think, are just plain unfair. People should know the company's policies before ordering. For example, bifocals average 3 weeks (not 10 days) to receive. If you need to return your glasses, you get a 50 % refund (not 100%), if there are production errors they will remake at no charge. Know the deal you are getting!!! That said, I've ordered twice from Zenni and had no problems either time. I even ordered for my 76 yr old mother and she's over the moon with the quality, appearance and fit of her bifocals...she can't believe she got 2 pairs of great glasses for $75 when she got one pair of below average glasses at Sam's Club for nearly $200 she was never happy with. I give Zenni and A+ for the savvy consumer. One caveat: be careful with you pupil distance measurement. For me and my Mom we got them off old orders from Sam's Club so we know they were correct...I suggest trying to get PD from a prior glasses order (if you can).

I have many friends and co-workers who have ordered from Zenni and were happy so I placed an order for 2 pair of glasses. I received the glasses 16 days later. I did not like one pair I had ordered and agreed to take the 50% refund amount. I, following Zenni's return policy, sent the glasses back to Zenni on or around 9/20/80. I have not received the 50% credit as of today(10/14/08) so I tried to contact them. I have sent 3 e-mails form 3 different e-mail accounts that I have and all 3 were sent back by the e-mail carriers as NON-DELIVERABLE. I have tried to call on the phone dialing an 800 number(800-211-215) as well as a long distance number(415-785-7003). The 800 number goes to a FULL voice mailbox and the 415 number says all lines are busy please call back. Neither number gives you the chance to "hold" until someone answers. Any suggestions? Have they shut down their operation?

I want a 100% refund, but they won't let me. Don't buy on this site.

I went to http://www.zennioptical.com and had no trouble getting onto the site as of 10/5/08

I recently ordered glasses for my son. He has a very hard precription to fill. Over the years I have paid as much as $350.00 for his glasses. I got a pair from Zenni for 67.00. We have been very pleased so far with our purchase. I plan to get a new prescription my self to order a new pair.

I heard Clark talking about the glasses but have had no luck getting on the web site. Does anyone know what the problem is or how to access the site?

I have tried to log onto Zenni Optical to check them out but I was unable to. Does anyone know why?

zenni optical has the best prices ever. Because I bought a pare of glasses from wal mart and they were $200.00 dollars.

What a a great deal. Glasses recieved in less than 2 weeks. Ordered progressives with all the extras. Customer service was very patient and helpful. Assisted me with order to make sure everything was entered correctly. Glasses are pefect. Very high quality.

The reviews here seem to be either very positive or very negative. I can't help but wonder, are the bad reviews being written by opticians that are afraid of losing their business?

I am going to give them a try tomorrow after my eye doctor visit. A pair of rimless, progressive glasses cost less than my local store wants for the lenses alone!

i've bought four pairs of glasses from zenni and only had problems with one pair. but, must say my fault. they make the lenses exactly like you tell them i put in a minus instead of plus. there standard offer of only 50% refund pays for the frames, not the lenses. in most cases it's your mistake. the only problem is that i've gone back to them and have problems getting onto their site. just be careful when you order and you'll be happy. i will buy again. ps, my wife has two pairs and is thrilled.

I placed an order with zinni 3 mths.ago
and still don't have glasses I have sent them back 2 times and payed the postage and only got 50%or less on my return the last time I sent a pair back
I sent a copy of the priscription and a copy of the order form with the glasses and waited almost 3 weeks and then called them they said they lost the priscription and wanted me to send another so i thought about it for a couple of days then called them back and cancled the order I was unfortunate
to get a very very rude person she wouldn't even give me a chance to explain so i asked to talk to her boss she said that she was the boss so i ask to speak to someone higher up the line and she said they were in China.We live on a fixed income and we lost over $50.00 county the postage on sending 2 pair back.I will not recomend them to anyone.
shirley hughes

I took a chance w/this on line company, buying glasses, stylish too- progressive and transitionals, paid $108 for them-on line. And I expected to receive them w/in a reasonable time frame.
When I called the first time-10 or so days after ordering and having my order confirmed- to inquire about my glasses, I was told there had been a problem and due to the fact that the glasses were being made in China, that I should add another 10 day to the wait.
I complained then, because despite the fact that Zenni has my contact info- email and a phone number, mailing address etc- I had to call them to I hear the one about China. I guess they agreed w/me though because they emailed me a advisory updating me about their problems, delivering my order.
But when I called the second time- 10 days later and their projected date of arrival and still no glasses or notice updating me- I had problems tryinig to get through on their 1-800 number or their 415, etc.
I got scared then, because I thought what if they're just a couple of people operating out of their home and
after spending about 2 hours or so trying to get through to them- I kept getting the voice over advising me, their lines were busy and that I could leave a message or wait, only to have my calls automatically disconnected-I finally reached a man, who listened sypathetically and told me I could cancel the order if I wanted to, but I decided against it, because how much longer could it possibly take?
Well that was in the middle of July-it's now the 14th of August and I being told, I can cancel my order but I'm out for the $108. That might be ok for someone w/$108 in his or her pocket to spare, but it's not for me.
Zenni Opticals Ripped Me Off and If You're Smart, YOU WON'T LET IT HAPPEN TO YOU!
Be careful! This is not a reputable business!!!
Since that time, I haven't received a piece of info from Zenni-NOTHING! and now I'm being told they don't owe me!!!
When i called today to cancel, I was told
1) they'd cancel, but my money wouldn't be returned
2, the peroson I spoke w/refused to give me their addressed when I asked for it, because she didn't hae to "the information was on the web site" and when I asked for her name, she refused, because she "wasn't comepelled to" and was going to "terminate the call", which she did.

Clark,

I'm on my 3rd pair of glasses from Zenni Optical and it has taken me this long to give up on them. The lens quality is poor. Each pair were dropped over time and each pair has a large chip out of at least one of the lens. They are inexpensive enough that I could just keep replacing them but I'm going to stick with made in USA....maybe more expensive but in my opinion much better quality.

I ordered two pair of glasses for my in laws from Zenni. From the day I received my father-in-laws glasses he has nothing but problems with the frames.

The lenses were not cut correctly to keep the arms and nose bridge from moving up and down on the lens. Zenni sent a new pair of frames, but I told them that I believed this would not correct the problem and that the lenses needed to re-cut and drilled correctly.
They said try the new frames first and if it doesn’t correct the problem we will go from there. Well, it didn’t correct the problem and now the lenses have turned a permanent yellowish brown.

So, I contacted their customer service and the lady I spoke with told me that during the time that I purchased these glasses that they were having a problem with the manufacturing of their transition lenses and to wait for a response to me email that I had sent to them about this problem.

Their email came about an hour later and it said, “At this point, the glasses are well beyond warranty.” In my opinion Clark needs to remove his recommendation of this company since I believe they are nothing more than thieves.

Have had three pair. fit, weight, and visual acuity were perfect. Unfortuantely, the gold pair turned green on the temples and turned my skin black after about three months. (What you expect for $8.00.) Company would not replace the temples or glasses but they did offer new frames for $4.00. All I had to do was to make out same order with same frame with IP size but leave power blank. They sent same frame for $4.00. And, I have ordered another one. In sum, cheap frames that tarnish quickly....but fit perfectly and look nice. But, the $4.00 replacement is a pretty good deal and easy to fix. (Maybe Titanium would be better....but watch the gold...)

One word about Zenni Optical....stink...stank...stunk...ok three words. Rudest people I have ever dealt with along with a crummy product. We ordered my wife's glasses from Zenni from the praise that Clark gave them. I sent the glasses back becasue you could not even see out of the glasses. Zenni would not accept refunding my money so I stopped payment from my credit card. Zenni disputed this with my credit card company. My credit card company contacted me about the dispute and asked me if I wanted to recant on the dispute. I did so by sending them all of information that I had on the purchase plus all of the negative responses from the internet that so many people were dissatisfied with Zenni's rude people and sub standard product. My recommendation....stay away from this company less you want to have a battle on your hands...I like you Clark....but dump this crummy company for they are not good for your ratings for recommending them.

I just received my glasses from Zenni that I purchased through your website. The glasses are great.I paid $51.00 total which included shipping but they are well worth it. My eye doctor wanted to charge me over $300.00 for glasses that looks about the same as the ones I received from Zenni. The ordering process was very easy to understand and it took less than 2 weeks to receive my glasses and the selection of glasses that Zenni offers are great. My brother told me about your website and I am so very glad that he did because I could not afford to pay for my glasses at the price the doctor wanted. Thank you so much for informing the public about savings like these.