Focusing on the customer
The Midwest chain Meijers supermarkets made a big mistake recently. A computer malfunction made everything half price for everyone that shopped there that day. Some customers realized that they had gotten too good of a deal and offered to pay the amount over that they received. Meijers however decided to let the customers keep all the money that they had mistakingly given away. 1.5 million dollars was the total loss on the day because of the malfunction. This is one of those good stories about capitalism. It shows that there are good companies such as Meijers and they are getting great publicity for the fact that they did an amazing thing for their customers. All the publicity they received is probably well worth the 1.5 million dollars lost. The businesses that have their main focus on the customer are the ones who do well.
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