Clarkhoward Home

Mon-Fri 1-4pm ET
Stations near you | help

Video Minute Archives
Daily Audio Archives
Rip-off Alerts
Call of the Week

Today's Show Notes
Previous Show Notes
Clark's Greatest Hits
Free and Cheap

Ask Team Clark
Call 10am-7pm ET
(404) 892-8227

Member Center
Blogs
Newsletters
Message boards
Meet the Team

Appearances
Books
Photos
TV
Talk to Clark 1-4pm ET:
(877) 87-CLARK or
(404) 872-0750

Advertisement
Ask Clark  Looking for something on the site? Search for it here!  Also see Clark's Greatest Hits
help

Focusing on the customer

The Midwest chain Meijers supermarkets made a big mistake recently. A computer malfunction made everything half price for everyone that shopped there that day. Some customers realized that they had gotten too good of a deal and offered to pay the amount over that they received. Meijers however decided to let the customers keep all the money that they had mistakingly given away. 1.5 million dollars was the total loss on the day because of the malfunction. This is one of those good stories about capitalism. It shows that there are good companies such as Meijers and they are getting great publicity for the fact that they did an amazing thing for their customers. All the publicity they received is probably well worth the 1.5 million dollars lost. The businesses that have their main focus on the customer are the ones who do well.

Unfortunately, Clark won't be able to answer any questions submitted via commenting. If you have a question, please try posting it to our message boards.

Add your comment

Security Image * Please enter the code shown at left
what's this?

There are no comments yet. Be the first to post one!


Advertisement


This week's poll
NYC health inspectors have been handing out violations to chain restaurants that don't post calorie counts on their menus. What's your take on this?
I believe in what the inspectors are doing. Long live the food police.
This isn't a legitimate function of gov't-paid employees.
I couldn't care less. I'd be eating at home to save money!
see previous polls


Advertisement