It seems that the bigger companies get, the smaller their brains become. Let’s take Circuit City for example. The powers that be thought it would be a great idea to get rid of all the seasoned salespeople who had a ton of knowledge about the business and its products. So, they fired thousands of veteran employees. The thinking was that the workers were getting paid too much money and it was taking away from company profits. Well, the company just reported its most recent sales figures and they were horrible. Turns out that they hired people who don’t know the business and, therefore, customers are getting lousy service. Go figure! The company has basically ousted two groups of people – workers and customers. Next, we have the cell phone industry. Recent news reports show that Verizon added just under 2 million customers in 90 days. Meanwhile, in the same period of time, Sprint lost over 1 million customers. Sprint has horrible customer service, and Clark can vouch for that. He recently spent an hour on hold in a Sprint store while waiting for an overseas tech who could help him. The "customer service reps" in the store didn't know how to address his problem. So, while Clark waited on the phone, the original Sprint official left to get lunch and then went in the back of the store to eat it. So vote with your wallet and your feet, and go where you’re treated well.