Do you ever feel like you get no help when you walk into stores these days? It’s especially apparent at the big box retailers. So, what do you do if you’re a small business, trying to stay alive when the big boys move into town? Clark read a story in the L.A. Times about a small hardware store that is still kicking despite the fact that a Home Depot set up shop across the street. The small outfit was quaking at first, but instead of folding the company stayed alive by offering customer service. They greeted customers at the door and offered help and feedback for customers. They also went to the Home Depot and found the items they didn’t have that people might like to have. It was a recipe for success. The company is not only still kicking but is also solidly profitable. In fact, sales are almost back to where they were when Home Depot arrived. Congratulations to the store owners for sticking it out!