Cable companies have had terrible customer service ratings in the past, and for good reason. Cable companies are notorious for failing to show up for service calls and offering little or no help when customers call. That’s changing though, and it’s all because of fear, according to the Wall Street Journal. Cable companies are terrified by the fact that telephone companies are getting into the television business. So, the cable companies have started offering much more precise appointment windows and some have even installed tracking systems in vans so it’s clear where a technician is at all times. Not to mention the fact that technicians are actually showing up when they are supposed to. The cable companies could actually change their image around with this move. Maybe they’ll become an industry we no longer completely despise. Wouldn’t that be nice.