Clark remembers talking about all of the complaint sites that had come out on the market several years ago. No one site was thought of as the best, but they all have helped improve customer service. Now, there is a new way to literally show people poor customer service. It’s called “YouTube,” and it allows consumers to post any kind of video they want on the Web. One man recently videotaped the Comcast cable representative who fell asleep in his house while on a service call. The site is youtube.com, and it’s made it possible to truly expose poor customer service. Anytime a company fails to treat people fairly, those consumers can really hurt the company. Another example involves AOL and the difficulty people have canceling the service. One man recorded his conversation with a customer service representative who browbeat and verbally attacked him for trying to cancel. It’s no longer possible for companies to hide how they treat people.